AE Crashes for some users during use of the tool FreqReact
This is a repost. Last time I posted, I was told that the newest update (v18) would fix this problem. I've had multiple users confirm that updating did not fix it. I'm really hoping someone can help.
I'm pretty desperate for some insight on a problem that's been plaguing my tool FreqReact for a while now. For some users, After Effects fully crashes when they enter in to what I call the 'Spectrum View' (which is where they would select frequencies in the music that they want to react to.) It's been impossible to diagnose as it's a very difficult problem to reproduce (It never happens on my machines).
- Some people only experience a crash on their first launch and never again after restarting AE
- For others, restarting AE wasn't enough, but restarting their computers would stop it from happening again.
- For others who crash every time and can't get rid of it, I figured out that I can send them an identical copy of the script with a different name which could end up working perfectly... very strange.
- The issue is present with Windows and Mac and AE version doesn't seem to matter.
I'm attaching a crash report from a mac user and will gladly send the script file to a team member privately upon request.
Thanks for any help!