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Mp4 files showing green glitches, both in preview and rendering

Whenever I import a mp4 file it appears green, even though the files are not corrupted or damaged. Sometimes in the preview I can see the file appear normal, without any issues and when I render it shows like a green screen. This doesn't happen when I import the same file into premiere so I assume the problem is with After Effects

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Leticia Diaz shared this idea  ·   ·  Report…  ·  Admin →
Closed  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded  · 

In an effort to improve communications between you and the After Effects team, we are moving this feedback forum to the After Effects page on the Adobe Support Community. As requested, bugs and feature requests will be able to live separately in that forum. If you have an item here that did not make the migration, please bring it over to our new home.

See you soon on the Adobe Support Forum!

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  • Ha He commented  ·   ·  Report

    Quote @the dudes:
    "Disable "Hardware accelerated decoding" in preferences/import.
    Then, edit/purge/all cache.

    But please, ADOBE, do your homework!!!"
    Sir you are da real MVP, I've been looking for this gold, so many thanks!!

  • Asghar mohammad pour commented  ·   ·  Report

    i have same problem , but i fix it , i used nvidia SLi and nvlink , just disable sli and everything back to normal

  • Jordan Cadby commented  ·   ·  Report

    ADOBE SHORT THIS STUFF OUT - YOU ARE AN EMBASSESMENT

  • the dudes commented  ·   ·  Report

    Disable "Hardware accelerated decoding" in preferences/import.
    Then, edit/purge/all cache.

    But please, ADOBE, do your homework!!!

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