BUG: AE 18.2 on Macs cannot read jpg sequences: file format module could not parse the file (45 :: 36)
I am a template creator. My customers who are using Macs cannot open my After Effect projects that use jpg-sequences. I received the error from 3 customers and one colleague who has access to a mac did confirm it to me. JPG sequences cannot be opened on AE 18.2 on a Mac. On windows, it works fine.
The error message is
After Effects Error: the file format module could not parse the file (45 :: 36)
Please fix this bug asap.
Carl Weiss commented
It appears After Effects 2021 18.2 has a nice bug caught in its web. ADOBE: Please clean this up ASAP. jpg-sequences are essential to our workflow. Using OS Big Sur 11.4
Kat Nguyen commented
My 1st time using AE seems to be not lucky... same issue here when I try to use a video template and it keeps saying errors...
sandra greaney commented
Also having same issues with the latest version on Ae. Need this to run well urgently as I use this for work. Cheers.
Michael Millington commented
I've been getting several error issues with AE version 18.2.0 (build 37) using a bought template. The template author suggested I used an earlier version of AE so I switched to version 17.1.3 and it seems to be working ok. I'm working on a 2017 iMac i7 OS Mojave 10.14.6
andrius nezinomas commented
Fix this immediately, it's unacceptable!
Jeremy Caine commented
Mac user here. Having this same issue with old AE builds that use jpeg images. Never had this problem before the latest 18.2 update. Have been reimporting the files as a workaround, but we really shouldn't have to this. Will this issue be addressed any time soon?
David Haneke commented
Yes - annoying bug when using newest version of aftereffect. Thank you for fixing
David Norris commented
Yes. Happening with me too. Please fix. Thanks.
Could we please have an update on this bug? I continue to receive complaints from template users when they open the projects in 18.2. Not being able to open After Effects projects with jpegs in them is a major issue.
These are the two error messages that pop up for each jpeg in the project:
Pablo Manrique commented
I'm on Mac Big Sur v11.4
I am using a template created a couple of years ago. Never had any issues with it, but the latest AE release (18.2) has an issue opening it. I get the same error message parsing the file 45 :: 36
The problem seems to be when it tries to link and read the placeholder images (which are just simple .jpg files)
I tried right clicking on each one of the image files within the project panel and reloading them, but that didn't do the trick. I had to "Replace footage", and select the original files. A very tedious task when you have hundreds of placeholders! Luckily I didn't have to convert them, resave them, or anything (because let's be honest, there's nothing wrong with those links, the problem is in AE)
This is clearly a bug!
This problem is also present in mogrts in Premiere 15.2 on Macs. Users of mogrts with no access to AE have no chance to fix the error by replacing the footage with itself.
This has to be fixed. Adobe's own Stock Marketplace (Adobe Stock) will have many mogrts now which throws errors on Macs. This is ridiculous.
Amy Polk commented
I was loading a template and ran into this error for every JPG sequence and individual JPG file. I had to right click on each sequence and do a replace footage, go to the exact same jpgs and import like they are new. In After Effects, it changed the type of file from JPEG Sequence to FOOTAGE in the Meta column. For the individual JPG files, it changed the type from JPEG to ImporterJPEG. That may be a clue. It is definitely a simple workaround, but a bit tedious if you have lots of Jpeg sequences and JPEG files. And I am working on the very latest version of AFX.
When can we expect a fix for this? THIS IS A CRITICAL BUG
Craig Swanson commented
I use templates a lot and since using 18.2 on a mac I get these error messages up the ying yang. They can be some beefy projects, so I'm not going in there trying to trouble shoot a workaround. I just click OK a million times and eventually things work.
Can confirm this issue in AE 18.2 after converting AE projects saved in previous AE versions where .jpg files are already included in the project. The current work-around is to rollback to After Effects 18.1.
Thanks for responding, John. I just emailed a download link to firstname.lastname@example.org so you can test it for yourself on one of my templates.
Hi Tobas & Noel,
Thank you for reporting this issue. Would either of you be able to provide a collected project with JPEG assets that demonstrate the bug? Post a link to your files here, or if you prefer not to post publicly you can send it to email@example.com.
If you send to that address:
A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK.
B) Post a comment here when you have sent the email. We'll need to manually check that inbox.
- John, After Effects Engineering Team
Template creator here. I'm also starting to hear from customers about this bug, but the problem is with ALL jpeg files in any project created in a previous version of After Effects, not just jpegs that were imported as sequences. In the Project panel, the file type for these files is listed as "JPEG", but if I import any new jpeg files into v.18.2, the file type will be ImporterJPEG and those won't yield any errors.
Please respond asap. I need to know if I have to go through and update all of my templates by reimporting the files, or if this will be fixed soon.
Most probably this will occur only with files saved from previous versions of AE. This is still a critical error, though.
Replacing the jpg-sequence-assets in the project window with themselves (so right-click, replace footage, then choose the same jpg sequence) fixes the error.