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BUG - Internet connection speed may cause AE to lock up with INVALID MENU OPERATION msg

BUG - Internet connection speed may cause AE to lock up with INVALID MENU OPERATION msg.

Title says it all, can reproduced 100% of the time by lowering my internet connection speed (i.e. downloads and/or uploads). This is a critical productivity issue that has started occurring today 2021-02-23 and reproduced on both latest versions of AE (had it occur before and after updating the application).

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Martin Pelletier shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Asaf Orgad commented  ·   ·  Flag as inappropriate

    when the internet connectivity is low (especially when files are being uploaded/downloaded) the program "shuts off". no actions are allowed, and even the simplest task of moving the time indicator draws the pop up "after effects invalid menu operation". I have concluded the internet connectivity is to blame since all the other solutions I tried (trashing preferences & cache in various ways, restarting, reinstalling, updating drivers etc) did not help and the problem persisted when the connectivity was low.
    please fix this bug

  • Martin Pelletier commented  ·   ·  Flag as inappropriate

    Hi Paul! Here is how I get it:

    1 - download/upload files so that the internet connection is limited (large files/updates in my case). You should try with several applications opened (I often have chrome w/several tabs running, Photoshop, Steam, Spotify, etc).

    2 - Open AE while step one is ongoing

    The main reason why I would see the internet connection as the culprit is that this started occurring this morning when my internet connection was very unstable/would disconnect during downloads/uploads. Updating seemed to have fixed everything up until I started uploading/downloading large files and re-opened AE.

    The issue was persistent until I paused all downloads.

    I was wrong in saying the issue is 100% reproducible though, it is rather intermittent, but then becomes persistent when it start occurring until I take the aforementioned steps to remedy.

    If you need anything else let me know!

    I have attached a dxdiag report to this comment in case it might help you out.

    take care,

  • Paul Uusitalo (AE Quality Engineering) commented  ·   ·  Flag as inappropriate

    Thanks for the report, Martin!

    We need a few more details here to really dig in an analyze what is occurring.

    Could you please give us a step by step method for everything necessary to reproduce the error?

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