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BUG - Internet connection speed may cause AE to lock up with INVALID MENU OPERATION msg

BUG - Internet connection speed may cause AE to lock up with INVALID MENU OPERATION msg.

Title says it all, can reproduced 100% of the time by lowering my internet connection speed (i.e. downloads and/or uploads). This is a critical productivity issue that has started occurring today 2021-02-23 and reproduced on both latest versions of AE (had it occur before and after updating the application).

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Martin Pelletier shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hi all,

    Thank you very much for reporting this issue. A fix for this behavior is now available in the latest After Effects (Beta) build, which can be downloaded from the Beta section of the Creative Cloud app. If you have a chance, please try this out After Effects (Beta) and let us know if you still see the same error when the internet connection is lost, busy, or unstable. The fix will also be coming to a future version of After Effects, but you can get it sooner by downloading the Beta.

    Thanks again for reporting this issue,
    - John, After Effects Engineering Team

  • Asaf Orgad commented  ·   ·  Flag as inappropriate

    when the internet connectivity is low (especially when files are being uploaded/downloaded) the program "shuts off". no actions are allowed, and even the simplest task of moving the time indicator draws the pop up "after effects invalid menu operation". I have concluded the internet connectivity is to blame since all the other solutions I tried (trashing preferences & cache in various ways, restarting, reinstalling, updating drivers etc) did not help and the problem persisted when the connectivity was low.
    please fix this bug

  • Martin Pelletier commented  ·   ·  Flag as inappropriate

    Hi Paul! Here is how I get it:

    1 - download/upload files so that the internet connection is limited (large files/updates in my case). You should try with several applications opened (I often have chrome w/several tabs running, Photoshop, Steam, Spotify, etc).

    2 - Open AE while step one is ongoing

    The main reason why I would see the internet connection as the culprit is that this started occurring this morning when my internet connection was very unstable/would disconnect during downloads/uploads. Updating seemed to have fixed everything up until I started uploading/downloading large files and re-opened AE.

    The issue was persistent until I paused all downloads.

    I was wrong in saying the issue is 100% reproducible though, it is rather intermittent, but then becomes persistent when it start occurring until I take the aforementioned steps to remedy.

    If you need anything else let me know!

    I have attached a dxdiag report to this comment in case it might help you out.

    take care,

  • Paul Uusitalo (AE Quality Engineering) commented  ·   ·  Flag as inappropriate

    Thanks for the report, Martin!

    We need a few more details here to really dig in an analyze what is occurring.

    Could you please give us a step by step method for everything necessary to reproduce the error?

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