BUG - pen tool crash
Weird bug where when using the pen tool, if the footage panel is open, passing over it freezes then crashes AE. Submitted the crash report and posting here in hopes it can be duplicated and fixed.
This bug has been fixed in the November 2020 update for After Effects, version 17.5.1. You can install the update via the Creative Cloud desktop app.
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josh ingleby commented
Its november and I'm giving AE 2020 a try (again) because everytime i use it I find out its unuseable, crashing and barely plays pngs or vector in realtime (definitely not at 16pbc or 32pbc). Crashes again clicking in the footage area.
Such a joke we pay almost 1k a year but have to stay on the year before's version.
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Dr. MAYA nimer Benzoor commented
WHY DO QA WHEN YOU HAVE....THE WORLD.....
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Chris Brearley commented
Been running the latest version for 5 minutes and got this. Great job, Adobe.
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Imer Ramirez commented
I can't not even open Beta. Slow down my computer. Just the ****** AE you guys ask me to pay for. Fix the **** AE I can't use the Beta one.
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Francis Quintero commented
This is very frustrating. Every time there is an update something seems to get broken not just in AE but in other adobe programs as well. What is the purpose of these updates of they just break the programs? What is the purpose of paying a monthly fee for programs that keep breaking???
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RODRIGO GAVINHO commented
todas as vezes que vou utilizar o pincel ou criar um shape layer o after trava e fecha
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DR Curtis commented
happening to me too. After Effect is crashing every time I apply tracking frames or use the pen tool, sometimes it does it with the Elipse tool. I get the Unknown Exception error and then it crashes. I tried to turn off the footage panel and it made no difference
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Pablo Lillo commented
Same problem!!!!
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Joseph Hassell commented
So far so good today... I am apprehensive but hopeful ( aren't we all right now), but so far in Beta I can select and use the pen and shpe tools respectively with footage open. I will continue to monitor
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Raiden Arocha commented
Every time I want to use the rectangle tool, After Effects Auto-Saves and crashes.
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Raiden Arocha commented
Every time I want to use the pen tool, After Effects Auto-Saves and crashes.
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Storm Warriors commented
This bug is also occurring to me. The Footage Panel was open, sandwiched in between the Effects & Presets and Audio Panels. When selecting the Pen tool and merely sliding my mouse over the panel the entire program would crash and save another version of my project.
Haven't tried the Beta version yet. I will simply adjust my workflow until this is addressed. I currently have the Footage Panel closed and everything is working fine.
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Dunja Danial commented
Updated to Beta yesterday, but it still crashes...
Composition panel is open, I made a new shape layer, when I click in the panel to make the object, it crashes.
V 17.5.0 Build 40, PC
I think I'll revert to previous version. -
David commented
Happens with a mouse as well. When I select the Mask tool and move over a footage panel on the way to the composition window, AE simply stops working and the message "Adobe has found a solution or workaround for the recent crash in After Effects" pops up. Closing that popup message crashes out of After Effects. (However - I do have a wacom driver installed, but the tablet is not hooked up.)
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ian cessna commented
Looks like this bug is occurring for me when the footage panel is open and docked next to the composition panel. Pretty weird bug. I can use AE Beta for now, but hopefully this will be resolved soon.
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Rachel Cachia commented
I am still experiencing this problem. As soon as I was going to apply a mask to a jpg with the square tool it crashed again and again
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David Marcum commented
@Dacia, Thank you. I've been on Adobe for 20 years and that is the first time I've run across that. LOL!
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@David,
If you open the Creative Cloud Desktop App, you can navigate to "Beta Apps" in the left hand column and download from there. The fix should be in any build after 17.5.1 x 25.
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David Marcum commented
This is not a pen tool problem. It is a shape problem. Every time I try to create a shape by whatever method, it crashes. It all started when I tried to create a Shape Layer. It has also crashed when I tried to use the pen tool or the shape tool. And this is shutting my work down completely. I was using AE to create an animation for a client that relies fully on shapes. And what does it mean to download After Effects Beta? Which one is beta? They're marked with numbers not names.
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Tai Howard commented
Crash report sent me here. But I wasn't using the pen tool. Just attempting to make a rectangular mask.