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BUG - pen tool crash

Weird bug where when using the pen tool, if the footage panel is open, passing over it freezes then crashes AE. Submitted the crash report and posting here in hopes it can be duplicated and fixed.

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Jeremy Abbott shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • josh ingleby commented  ·   ·  Flag as inappropriate

    Its november and I'm giving AE 2020 a try (again) because everytime i use it I find out its unuseable, crashing and barely plays pngs or vector in realtime (definitely not at 16pbc or 32pbc). Crashes again clicking in the footage area.

    Such a joke we pay almost 1k a year but have to stay on the year before's version.

  • Imer Ramirez commented  ·   ·  Flag as inappropriate

    I can't not even open Beta. Slow down my computer. Just the ****** AE you guys ask me to pay for. Fix the **** AE I can't use the Beta one.

  • Francis Quintero commented  ·   ·  Flag as inappropriate

    This is very frustrating. Every time there is an update something seems to get broken not just in AE but in other adobe programs as well. What is the purpose of these updates of they just break the programs? What is the purpose of paying a monthly fee for programs that keep breaking???

  • DR Curtis commented  ·   ·  Flag as inappropriate

    happening to me too. After Effect is crashing every time I apply tracking frames or use the pen tool, sometimes it does it with the Elipse tool. I get the Unknown Exception error and then it crashes. I tried to turn off the footage panel and it made no difference

  • Joseph Hassell commented  ·   ·  Flag as inappropriate

    So far so good today... I am apprehensive but hopeful ( aren't we all right now), but so far in Beta I can select and use the pen and shpe tools respectively with footage open. I will continue to monitor

  • Storm Warriors commented  ·   ·  Flag as inappropriate

    This bug is also occurring to me. The Footage Panel was open, sandwiched in between the Effects & Presets and Audio Panels. When selecting the Pen tool and merely sliding my mouse over the panel the entire program would crash and save another version of my project.

    Haven't tried the Beta version yet. I will simply adjust my workflow until this is addressed. I currently have the Footage Panel closed and everything is working fine.

  • Dunja Danial commented  ·   ·  Flag as inappropriate

    Updated to Beta yesterday, but it still crashes...
    Composition panel is open, I made a new shape layer, when I click in the panel to make the object, it crashes.
    V 17.5.0 Build 40, PC
    I think I'll revert to previous version.

  • David commented  ·   ·  Flag as inappropriate

    Happens with a mouse as well. When I select the Mask tool and move over a footage panel on the way to the composition window, AE simply stops working and the message "Adobe has found a solution or workaround for the recent crash in After Effects" pops up. Closing that popup message crashes out of After Effects. (However - I do have a wacom driver installed, but the tablet is not hooked up.)

  • ian cessna commented  ·   ·  Flag as inappropriate

    Looks like this bug is occurring for me when the footage panel is open and docked next to the composition panel. Pretty weird bug. I can use AE Beta for now, but hopefully this will be resolved soon.

  • Rachel Cachia commented  ·   ·  Flag as inappropriate

    I am still experiencing this problem. As soon as I was going to apply a mask to a jpg with the square tool it crashed again and again

  • David Marcum commented  ·   ·  Flag as inappropriate

    @Dacia, Thank you. I've been on Adobe for 20 years and that is the first time I've run across that. LOL!

  • David Marcum commented  ·   ·  Flag as inappropriate

    This is not a pen tool problem. It is a shape problem. Every time I try to create a shape by whatever method, it crashes. It all started when I tried to create a Shape Layer. It has also crashed when I tried to use the pen tool or the shape tool. And this is shutting my work down completely. I was using AE to create an animation for a client that relies fully on shapes. And what does it mean to download After Effects Beta? Which one is beta? They're marked with numbers not names.

  • Tai Howard commented  ·   ·  Flag as inappropriate

    Crash report sent me here. But I wasn't using the pen tool. Just attempting to make a rectangular mask.

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