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After effects out of memory 23 :: 40 has really gotten bad on my system

Only really recently has AE been crashing so bad it ends up being a hard reset on my system.

To preface, there is a good chance that my settings / set up / system could play a big part in what i'm experiencing, However just a few months ago on this same exact system and set up I did not have this issue. (maybe one in a blue moon). And I was working with fairly large 4k footage.

Quick summary of what just happened to me twice today (so far) and once yesterday. I'm doing general tasks in AE, with HD footage. (Nothing too big or too long - 20 seconds). The biggest difference from my normal workflow is i'm using mocha and Boris fx Silhouette.
I get the the Out of Memory error a lot more often. Even with purging memory, increasing maximum disk cache, and playing around with the RAM availble for AE. Its currently at 28gb with 4 for other applications.
I normally have it set at 20gb because i dont often exceed that usage.
After getting those error messages I click the error off 10 times (why does it have so many pop ups?) so I can save and purge memory. The big crashes have happened in AE, in the Mocha Plug in interface and in the Silhouette plug in interface.

The crashes resemble a powersurge. Monitors flashs, turn on and off and then wont turn back on till I unplug them and plug them back in. After that however, they turn on but do not connect to my computer until I am forced to hard reset my computer as I can't see my desktop anymore.

I've inspected my computer and surroundings to see if there is some sort of static discharge issue or if there is something wrong inside my computer and can't see anything out of place. But since this has happened 3 times in two days, doing the same task I need to assume is has something to do with After Effects. (Since I just started a new job I've been away from AE for a couple months and only started using it again this past weekend.)

Honestly I just wanted to rant for a bit, because I just started a new job working from home and need my computer and AE to function. These crashes have lost me hours of work, which doesnt give a good impression to my new position and have me concerned about my computer. I dont really expect anybody to specifically help me with anything, I just need someone at adobe to hear me.

I can post system specs and software specs if somebody wants to see. I really hope it would be a simple solution or user error, but I have tried many of the suggestions i've found online with no real impact.

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Matt Russell shared this idea  ·   ·  Report…  ·  Admin →
Closed  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded  · 

In an effort to improve communications between you and the After Effects team, we are moving this feedback forum to the After Effects page on the Adobe Support Community. As requested, bugs and feature requests will be able to live separately in that forum. If you have an item here that did not make the migration, please bring it over to our new home.

See you soon on the Adobe Support Forum!

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  • Jason King commented  ·   ·  Report

    CHECK YOUR PSU!!!! I had almost this EXACT problem in PP/AE last year. I was doing a week-long recap that was to be played at the huge gala at the end of the week and this started happening ( again ) and I had a panic attack. So, it started a few months back, randomly when I would be rendering or playing back power-intensive things such as complicated MOGRTs or overlays etc. however normal tasks it would be fine so I updated every driver, software update, revert back etc. known to man and it stopped. Fast forward 2 months- I get to the event, set up my comp and start filming, ingesting and editing like a madman and sure enough I do my first playback on 1/4 res and BOOM! It was like someone would trip the surge protector. Then it would restart and I would play it again and it would be fine. Made no sense. No crash or system logs whatsoever!! It was like it never happened!! Anyways to make a long story short because the way it was shutting completely off, I ordered a new PSU, amazon got it to my hotel the next day, I installed it, been running like a horse since and no shutdowns during heavy computing. BTW this system is built for this work and is only 3 years old. Anyways hope this helps. CHECK THAT PSU! they are cheap and you can eliminate it. Good luck!

  • Jordan Cadby commented  ·   ·  Report

    Hold up though.. the fjordware exr thing isn’t optimised for multi frame rendering though right?

    It was made a while ago?

  • Jacob Dietz commented  ·   ·  Report

    Thanks Krzys Pianko - had the same issue. updating the proEXR PlugIns worked for us.

  • Krzys Pianko commented  ·   ·  Report

    This happened to me as well and I found it was an OpenEXR issue, both in 2021 and 2022. If you are using EXRs try this - Download the ProExr plugin from www.fnordware.com/ProEXR/ and replace the OpenExr plugins in the "Support Files\Plug-ins\Effects" folder with the ones downloaded. There are 3 files. EXtractoR.aex, IDentifier.aex and OpenEXR.aex.

    This fixed it for me. Best of luck,
    Krzys

  • Andrew Burnett commented  ·   ·  Report

    This continues to be an issue, consistent crashes for multiple artists at our studio. AE is currently so buggy we're restarting machines about 10 times a day.

  • James harford commented  ·   ·  Report

    I have this happed around 20 times a day. I have 64gb of memory. I am working at 1080. I purge all the time. I have 4 x g force 1080ti's and 14 core i9 processor.

    Please sort this out Abode. What's more frustrating - is when it happend I have to click the ok button on the pop up about 100 times for it to allow me to purge my system again.

    Cannot express how booky adobe software is. Is embarrassing.

  • Nicols Gaviria commented  ·   ·  Report

    I have the same problem, even with NO project opened after effect is still using a lot memory and after 5 - 10 minutes it crashes.

  • Abdolreza Shamloo commented  ·   ·  Report

    No idea if you could solve it or not, but we ran to the very same crash issue and the only thing that really helped to solve it was letting WINDOWS (SYSTEM) manage the SWAP FILES (pagefiles) for all the HARD DRIVES automatically .. That was the only way to solve it .. And we did not face that issue since .. Give it a try .. Cheers

  • Krzysztof Dublański commented  ·   ·  Report

    I have the same problem!

    Just upgraded from 32 GB to 64 GB of RAM (allocated 58 GB) and it's still not enough for After Effects to work properly.

    So I'm also looking for solutions.

  • Elijah Ciali commented  ·   ·  Report

    Your system does not have enough space for the paging file. Upgraded my SSD to a 512Gb one and the error instantly went away.

  • Matt Dean commented  ·   ·  Report

    17.5.0 is using an incredible amount of ram doing relatively simple 1/4res previews on my system.
    Pretty bad.

  • Matt Russell commented  ·   ·  Report

    Just as I posted that last comment I found the crash files. Haha
    To replicate the original crash I had all my work website open. As well as had Twitch.tv running a video and a youtube video. Also I turned on a lot of effects on the layer I was working on to help use more memory quicker.

    I also have the system specs txt file I could send you if you need it. If I send it through attachment in the post will it be public? Or is there a way to send it privately? I dont want my whole system info to be accessible in case it has personal information.

    Thanks,
    Matt

  • Matt Russell commented  ·   ·  Report

    Thanks Paul!

    I enabled logging and reproduced the problem, but did find any "After Effects Log.txt", ".hang" or ".crash" files. The program didnt outright crash this time but it did stall out to unresponsive.

    I'm not a software engineer by any standard but I think I may have an idea of whats going on. I have task manager open watching the memory usage as I am trying to reproduce the event. It seems to me that AE regularly attempts to purge the memory as it approaches what I've told it's maximum Ram available is. Initally my thought was to give it More memory to allow it to have more space to fill up more. But it seems that also takes away RAM for other programs I have in the background. (which is obvious in hindsight). So instead I lowered the maximum RAM allowed and it seems to make the program move a bit better.

    It's not a 100% fix. I still get the "After effects out of memory 23 :: 40" pop up quite a bit. And often 5 to 10 times in a row.

    My guess is that since AE is approaching my system's maximum overall, that it overloads the system and creates a short? Which triggers my power supply to trip? (I say this because it resembles what happens when static electricity makes contact with my computer).

    If this at all sounds close, i'd be interested to hear if there may be a solution (either within AE or Windows 10 or even hardware).

    I will try to get the crash log files again. But it does seem like the "Out of memory 23 :: 40" is still a very annoying and tedious thing to deal with. If there is a solution to that problem as well, I'd be very happy to hear.

    (side note: I did update AE to the most recent version after the original post. I went from 17.0.2 to 17.1.1) So I'm not sure if this has helped a little bit.

    Thanks again!

  • Paul Uusitalo (AE Quality Engineering) commented  ·   ·  Report

    Hey Matt, thx for the report. Happy to dig in here and try to figure out what's going on.

    First off, is this only related to using Mocha/Silhouette or is this a more general issue?
    Also, have you been reporting these issues into our Crash Reporter?

    Regardless, here would be a good starting place to diagnose:

    Go to the Help menu, choose "Enable Logging", relaunch AE, and then go through each of the issues you're having (one issue per app session), and once you've reproduced them, go to Help again, "Reveal Logging File" and gather up all the "After Effects Log.txt" and any After Effects.hang or .crash logs that are generated and zip them all up.
    Getting one of these for each of the issues you are encountering would be really helpful.

    Thx!

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