Preview is stuck in a loop and is unresponsive
RAM Preview becomes unresponsive to clicks, spacebar, Num0, ESC, etc. Playback continues on loop and the only way I've found to regain control is to minimize/maximize AE or close the application.
Build 17.0.4 Build 59
GREG MITCHELL commented
This makes it impossible to use Aftereffects for my work. Very frustrating.
adam singer commented
Similar issue here on 17.1.3
the RAM preview will stop but the whole program hangs for about 5 to 10 seconds before becoming responsive again. Doesn't matter if it's a long preview or a short one. On Windows 10 with 2x NVIDIA 1080Ti, 64gb ram, AMD threadripper 1920x
Dennis Riebenstahl commented
Happens in 17.1.3 (Build 41) too.
This should be the highest voted issue, as it occurs constantly—even in basic comps—and coincides often with the comp not being played back in realtime (even though it should, given the basic animation).
MacBookPro Retina 15’’ Mid 2014 – 16GB RAM – 2,8 GHz i7 – GeForce GT 750M 2 GB
Andreas Lustig commented
same issue occurs when dragging files into a project to import. This is a very old bug dating back at least 2 if not 3 versions. whenever you try to import via drag and drop while it's running it crashes.
I bought a brand new win10 dell system used exclusively for after effects, less than 3 months old.
Henri Groux-Holt commented
Please fix this bug! I have been dealing with it for months and it's incredibly frustrating.
Eduardo Asta commented
I have a MackBook Pro (2018 i9, 32M, 1TB SSD) and a BlackMagic eGPU (560 Radeon), connected through TB3, and I can't tell you: After Effects ignores all of it. The AE is eGPU enabled, the RAM shared is 27GB and the sracth disk (SSD) has 600GB. However, the app doesn't matter about all of this, specially when there are audiotracks or short footage clips along the timeline. Preview sucks and it takes too long to work on a couple of frames.
It is very disappointing. What is it happening here?
pierre-luc gagnon commented
Same here, i'm on version 17.1.2 (Build 37) and the preview is still buggy. I've restored version 16.1.3 and will be using until it's fully fixed. It makes it impossible for me to work. Here is my setup if that can be helpful: MacBook Pro (Retina, 15-inch, Mid 2015) / macOS Catalina 10.15.5 / Processor 2.2 GHz Quad-Core Intel Core i7 / Memory 16 GB 1600 MHz DDR3 / Graphics Intel Iris Pro 1536 MB
Matt Lewis commented
Having exactly the same issue. Been the same for the last few updates and really slows down my work flow. Sometimes have to crash the program and reopen and hope it has done an autosave. Space bar, 0, escape no use. Sometimes solve it by tabbing to another application and back again then pressing space. Running the latest version of CC 2020 and Catalina. Will try installing an older NVIDIA driver. Seems a shame to have to go backwards instead of forwards though.
Craig Wall commented
Same thing. Won't stop! MacBook Pro. Catalina.
James Gurden commented
Ditto, having the exact same issue as everyone else. Ram Preview is completely unresponsive and has a mind of its own... v17.1.1 - Am using 1080ti and have tried rolling back drivers and swapping from Nvidia Studio to Game Ready drivers, and nothing seems to work.
Timothy Cherry commented
So I am using a NVIDIA Quadro P5000, downloaded and installed the new driver from 6/24/2020.
This has corrected the Preview problem in After Effects for me at the moment.
Thank you NVIDIA.
Agustìn Castex commented
Come on guys! I work every day with this tool. Hope you'll fix it soon. Luckely for me i'm used to save constantly my progress (: but it's frustrating have to close it for this issue
Gopesh Sahu commented
Hi Guys .. I purchased CC product recently. I am beginner. Ae preview never stops and hang the application even for 5 sec composition. It worked well for few weeks and now its giving trouble. I tried my best to resolve but its not working. I want go away from this cc. I have 16 GB ram machine. I don't want to change any settings/graphics just to work with Ae. As per Adobe system pre-requisite my machine is perfectly fine. Its a bug. My other animation software Autodesk Maya works perfectly fine.
Björn Ahlstedt commented
This is an NVIDIA driver issue - install an older Studio Driver or switch back to GeForce Game Ready (recommended) -- problem should resolve.. Good luck!
Dinamo 3D commented
any news? I'm tired of keeping closing the program and then restart over and over again
Tjeerd de Jong commented
Still present on AE 17.1.1..
Dennis Sibeijn commented
Installed the 442.19 Studio Driver and the problem is gone. I'm only not too happy with installing older drivers to fix stuff though. Since Nvidia and Adobe are promoting each others products, I'm really disappointed (but totally not surprised either) that it's not fixed by now.
Lance Moody commented
Jesus! Can you guys seriously not fix this?
Marc Trzepla commented
Just echoing the sentiment of everyone else frustrated by this bug. What a drain on productivity.
Tony Cooper commented
Cory's solution was it for me... I switched to NVIDIA's Studio driver and it has affected a lot of things in Ae and Pr... switched it back to Game Ready and all is well again. :\