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after effect 2020 not working at all

I have been working on After Effect for many years since variation 3.1. I've never come across such a thing. Projects that open without problems in version 2019 cannot open at all in version 2020. When I open a project - The process then begins and then the program collapses. I've done tests and prepared only one-layer projects in version 19 - and those didn't open in version 2020 either

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Yariv Yogev shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • AL FOOTE commented  ·   ·  Flag as inappropriate

    Agreed -- I had to roll back to 2019 a month or so ago because AE and PP both would not launch. Just tried to load and see if Adobe had fixed the issues... NOPE! Still useless. Why am I paying full price when your software doesn't work and I have to use old versions?

  • Paul Uusitalo (AE Quality Engineering) commented  ·   ·  Flag as inappropriate

    This is very concerning. Could you please provide additional details as to your system configuration (hardware and software), and more specifics about what exactly is occurring (error messages, crash dialogs, etc.) when you say "the program collapses"?

    Thank you!

After Effects: Stability

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