Preferences modal takes a long time to appear
This problem started with AE2020. When selecting After Effects > Preferences, it takes several seconds, first a few seconds with no visible activity, then a few seconds of beach ball, before the preferences modal opens. Every time it happens I get a twist in my stomach that AE is about to crash. Please fix! (Mac Book Pro 2018 - Mojave 10.14.6 (18G1012))
Thanks so much for the update, I'm glad that those steps helped with the issue. It's nice when things work out that way. Thank you as well for the size information, that will be helpful as we're looking to identify the cause of any slowdown.
AL FOOTE commented
Hey John -- thanks for getting back to me. Sorry for the delay on my end. The file is 138 KB.
The creation of a new prefs file definitely helped -- and when I deleted and re-re-named my old one back to its proper name, it opened quickly again.
Ghosts in the machine. :)
Would you mind posting the size of the .txt file at the following location?
/Users/ ~username~ /Library/Preferences/Adobe/After Effects/17.0/Adobe After Effects 17.0 Prefs.txt
The modal slowness might be related to the size of that file, or the other .txt preferences files in the same location.
Something to try: With After Effects closed, rename the "17.0" folder in the path above to anything else ( like "original 17.0 prefs" ). On the next launch, After Effects will create a fresh set of preferences in a new "17.0" folder. It may ask to migrate preferences from a previous version, please don't migrate them. Does the Preference modal still take a long time to appear with these fresh preferences?
After following the above steps, you'll be able to close AE, delete the fresh preferences folder and rename your original folder back to "17.0" to restore your previous preferences.
Please let me know if you're able to follow these steps, or if you have any additional questions.
Thanks so much,