AE 17.0 RAM Preview unresponsive / stuck

RAM Preview speed has improved but the entire program becomes unresponsive to clicks, spacebar, Num0, ESC, etc. Playback continues on loop and the only way I've found to regain control is to minimize/maximize AE.

4 votes

Zach Eastburg shared this idea · Nov 5, 2019 · Flag idea as inappropriate… · Admin →

Resolved ·

AdminVictoria Nece (Sr. Product Manager, Motion Graphics and VFX, Adobe DVA) responded · Dec 10, 2019

This is fixed in After Effects 17.0.1, released last night. Please update and let us know if you’re still seeing any issues.

13 comments

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Tjeerd de Jong commented · June 18, 2020 5:00 AM · Flag as inappropriate

Just updated to the last version 17.1.1 it is still there for me, it happens on every project even new ones. Making After Effects unusable..

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Dennis Sibeijn commented · June 7, 2020 11:48 AM · Flag as inappropriate

Same problem with 17.1 here. Makes AE CC 2020 totally unusable for me.

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Zachary Frantz commented · May 27, 2020 3:21 PM · Flag as inappropriate

This is still an issue, 17.1. Just updated, and I still have the issue. Minimizing the window via keyboard shortcuts or closing the window via task manager is the only way to fix it. Intermittent issue.

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Luke Howell commented · May 6, 2020 7:16 AM · Flag as inappropriate

I agree with Bjorn, this problem seems to be back. Just updated to 17.0.06.

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Björn Ahlstedt commented · April 29, 2020 1:49 PM · Flag as inappropriate

Hello! This issue is back with the latest update of AE -- today's date is 04/29/2020

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Carlos Orozco commented · March 4, 2020 8:41 AM · Flag as inappropriate

same problem in AF 17.0.4 (macbook pro 16G RAM, High Sierra)

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Timothy Cherry commented · February 29, 2020 4:02 PM · Flag as inappropriate

Still a problem.
17.0.4 (Build 59)

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Zach Eastburg commented · December 13, 2019 10:44 AM · Flag as inappropriate

Updated to 17.0.1

Same Problem.

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Chris Brearley commented · November 12, 2019 10:00 AM · Flag as inappropriate

Yep. Me too. Loops round and round and round and round. Hitting minimize and waiting a few seconds seems to stop it.

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Brittnell Anderson commented · November 7, 2019 4:08 PM · Flag as inappropriate

I'm seeing the same thing, but without the improvement to preview speed 🙄

I have to force-close the program in order to get it to stop.

Example video here: https://youtu.be/p5FXAPhdg5E

and Support Community post here: https://community.adobe.com/t5/After-Effects/After-Effects-2020-Preview-locks-up-program/td-p/10723016

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Zach Eastburg commented · November 7, 2019 11:20 AM · Flag as inappropriate

Project file was made in 16.1.3, opened in 17.
Windows 10
AMD 1920X
64GB RAM
Geforce RTX 2060, driver 26.21.14.3648 (9/26/2019)

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Paul Uusitalo (AE Quality Engineering) commented · November 6, 2019 10:42 AM · Flag as inappropriate

Are there specific steps to reproduce this? Also, what is your system configuration?

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Jeff McBride commented · November 6, 2019 5:58 AM · Flag as inappropriate

Same problem here. Audio in particular just loops forever with no way to stop it.

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