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Fix the string memory leak. Its been happening since I updated to 2020 After Effects

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Ezra Rahmey shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Dee Mo commented  ·   ·  Flag as inappropriate

    Same issue here, since I updated.

    Afx CC 2020
    Mac Os 10.13.6

    iMac (Retina 5K, 27-inch, 2017)
    4,2 GHz Intel Core i7
    64 GB 2400 MHz DDR4
    Radeon Pro 580 8192 MB

  • Dean Hawkey commented  ·   ·  Flag as inappropriate

    This had me baffled because I thought it was being caused by an effect I was using until I opened other projects and even had it happen with a project with one file in it that I had just started.
    Made a couple of splices in the video and watched my activity monitor jump to 64GB of Memory used and the whole system went Red and Froze until I Force Quit After Effects.

    Tried on multiple computers since and 2020 AF won't even run on my old mac pro without crashing first. Both My 2015 and newer Macbook pros act the same.

    Switching back to version 16 until this gets fixed.

  • Valeria Lombo commented  ·   ·  Flag as inappropriate

    Same as everyone else in the thread, every time I quit After Effects 2020 I'm getting the 83 :: 2 error: string memory leak

    macOS Mojave
    3.1 GHz Intel Core i7
    16 GB 2133 MHz LPDDR3
    Radeon Pro 560 4 GB
    Intel HD Graphics 630 1536 MB

  • Jessica M (AE Dev @ Adobe) commented  ·   ·  Flag as inappropriate

    Bill Bergen- it sounds like you have some additional issues you are having beyond the string leak that shows a dialog on close. Can you look for an auto save and freeze post or make a new post on these issues if you can’t find an existing one? Would be helpful for you to post your system information and further descriptions of the issues.

    Thanks.

    -Jessica

  • Bill Bergen commented  ·   ·  Flag as inappropriate

    Same. Can’t even work. Auto save won’t work either. The app freezes up every 15 minutes. When is the fix coming?

  • Gary Barlow commented  ·   ·  Flag as inappropriate

    Same here with AE 2020 on Windows 10 1809, Alienware 17R3, Intel Core i7 6820HK, 32 GB RAM, nVidia GeForce GTX 980M.

  • Lee Legg commented  ·   ·  Flag as inappropriate

    I'm having this also on the 2020 version. Every time I close AE, I get this error. I tried opening a project, then closing it, but not exiting AE. No error. As soon as I closed AE, the error popped up.

  • Steven Probets commented  ·   ·  Flag as inappropriate

    I keep getting string memory leaks with After Effects 2020 17.0 - mainly on closure of the software.

    Error ( 83 :: 2 )

    iMac (Retina 5K, 27-inch, Late 2015)
    Using macOS Catalina 10.15.1 (19B88)
    4 GHz Quad-Core Intel Core i7
    AMD Radeon R9 M395X 4 GB
    32 GB 1867 MHz DDR3

  • Jim Cunningham commented  ·   ·  Flag as inappropriate

    V17 Build 557 - OS 10.14.6. (2019 iMac 27) As far as can see it has not corrupted the file. However, in the past, any memory leak caused performance issues.
    Please fix.
    Thanks,

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