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Mercury Transmit issue in 16.1

Just upgraded to 16.1 and I can no longer access my external monitor. Mercury transit automatically switches to "monitor 2" when I need it to stay on "monitor 1" even after I reset my preferences.

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  • Ben Scripps commented  ·   ·  Flag as inappropriate

    Windows 10 Pro 64-bit (v1709 build 16299.1029)
    32GB RAM; AMD Ryzen 5 1600x 3.6GHz
    GeForce GTX 1080; driver 419.67

    Three-monitor system here (arranged 3-1-2)
    -Open AE prefs, click checkbox for monitor 2
    -Click OK. Mercury Transmit takes over monitor 3
    -Open AE prefs. Checkbox for monitor 3 is now checked, monitor 2 unchecked
    -Uncheck monitor 3 and click OK. Monitor 3 returns to normal.
    -50 GOTO 10

    Worked fine in previous build of AE. Persisted through reboots. If I rearrange the monitors in either the Windows or Nvidia control panels, the monitors switch as expected, but AE always takes the left-most monitor. I even tried swapping cables on the back of the computer to a 1-3-2 configuration, but AE now takes monitor 1; always the left-most monitor in my setup.

  • Anonymous commented  ·   ·  Flag as inappropriate

    MacOS Mojave - Version 10.14.4
    iMac Pro (2017)
    3 GHz Intel Xeon W
    64 GB 2666 MHz DDR 4
    Radeon Pro Vega 64 16GB

  • ofeq commented  ·   ·  Flag as inappropriate

    same issue.

    windows 10 home 64-bit
    i7-6850K
    NVIDIA GeForce GTX 1070, Driver version: 25.21.14.1935
    64GB RAM

  • Adam commented  ·   ·  Flag as inappropriate

    this issue is still happening even when installing 16.1.1. Mercury Transmit defaults to monitor 2.

  • Ben C commented  ·   ·  Flag as inappropriate

    Mac Pro (late 2013)
    OS 10.14.4
    2.7 GHz 12-Core Intel Xeon E5
    64 GB 1866 MHz DDR3
    AMD FirePro D700 6 GB

  • Anonymous commented  ·   ·  Flag as inappropriate

    When I choose Enable Mercury Transmit -- then Adobe Monitor 1: 2560x1440 -- click ok. The monitor I am able to preview on is not the monitor I selected.

    So, I go back and check the setting and it has moved my checked box to another monitor (the one that it is using to preview) but I did not select that one. And, if I choose Adobe Monitor 2: 2560x1440 -- I get nothing.

    What happened? Was all good until I went to Mojave and AE 16.1.1

  • Steve Adam commented  ·   ·  Flag as inappropriate

    Same here on a Windows 10 Pro system, 32GB RAM, i7-2600K processor, with GTX770 card (driver 417.35). In addition, I noticed that the order of options in the Mercury Transmit panel isn't always consistent. In any event I am experiencing the same as the OP - my system insists on defaulting to the same monitor that I use as my main monitor for mercury transmit (in my case, monitor 2 is my main monitor, if that's relevant. Windows seems to insist on calling my second, smaller monitor monitor 1). If I attempt to change it, it either reverts back to making my main monitor the choice or drops the selection altogether. In all cases, the / key does not activate the preview monitor.

  • Adam commented  ·   ·  Flag as inappropriate

    NVIDIA GeForce GTX 1060
    driver 419.67
    Windows 10 Pro 64-bit (10.0, Build 17763)

  • Johan Malmsten commented  ·   ·  Flag as inappropriate

    Sigh.. once again... Mercury Transmit does not... well... work...

    So, ok... this time:

    Win10,
    NVidia GTX1080
    RAM: 32 GB
    i7-6700K @4GHz

    - I open AE.
    - No Mercury transmit.
    - I go into settings.
    - I enable one of the screens for mercury transmit (which one, I don't know, because the- numbering in AE does not correspond to what Windows says, so it's just trial and error)
    - I start playback. No full screen.
    - I move the main window to another screen because I know this has in the past triggered Transmit to whatever the screen it feels is monitor nr 1 or whatever.

    Here paths diverge. It's either:
    - Sometimes I get transmit to the wrong monitor. So I try to change the active monitor. I save. I close the settings. I do the whole playback and moving windows around dance again. The playback remains in the wrong one (it seems to prefer monitor 3 in the settings... which is Monitor 2 in windows)
    - Or sometimes it has inexplicably deselected ALL the monitors in the video preview settings.Why? I have no idea. I did not do that. This was AE's doing. I saved with monitor 1 or 2 enabled.

    Please. Adobe. If you are going to have this feature. The Mercury Transmit. When are you going to make it work as expected? When are we going to be able to rely on it working at all?

  • Mike Abbott commented  ·   ·  Flag as inappropriate

    Running 3 monitors under Win 10.
    3x Nvidia GPU's - 1070 Ti's.
    Main(#1) and #3 monitor plugged into GPU #1.
    #2 monitor plugged in to GPU #2
    All working under Nvidia driver version: 416.34

    I can get Mercury Transmit previews on monitor #3, but not on monitor #2.

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