Mercury Transmit issue in 16.1
Just upgraded to 16.1 and I can no longer access my external monitor. Mercury transit automatically switches to "monitor 2" when I need it to stay on "monitor 1" even after I reset my preferences.
Matt McCarter commented
I am on 16.2 and I am having a bug where it will start... stop working halfway through... then AE fails to load past the splash screen.. I have to reset preferences in order to get it working again.
Erich Hentschel commented
First the preview would pop on my main screen. I created a new user and was finally able to see my preview on the correct monitor. Now I'm actually having AE hang up constantly when I have my second monitor activated for preview. Been having to use the kill process trick to save my work prior to force quitting. Been having to work without a preview monitor... not a great way to animate...
Aubrey Glendinning commented
Still not working as of latest version today. PLEASE FIX!
Andrew Holmes commented
2021 and I still can't use mercury transmit. Using MacOS 10.15.7 and Premiere Pro 2020&2021
design 02 commented
Please fix this, for everyone I know working with after effects this is a real pain!
Roman FORTUNE commented
I use Adobe Premiere Pro CC 2020 14.0.2 :
x2 4K outputs and x1 1920*1080 output for my Fullscreen Preview with Mercury.
Sometimes it works..sometimes not...
I'm really disepointed ... it's ever a "bug" after all those last versions ????
Please, QUICK and HELP US !!
Boris Hristov commented
Fix It Already please guys cmon
Margaux Di Iorio commented
this is really inconvenient yo
Oscar Gouveia commented
Christian Benci commented
October 31, 2019 - Still not fixed.
This is a scaling issue. If I run windows 10 at 100% scaliing, problem solved. Run Windows 10 at 150% and problem comes back.
Come on Adobe, this has been a problem for way too long.
ASUS ROG G703GX-EV116T
nvidia geforce rtx 2080
ram 32 gb
My second monitor is an
Asus ZenScreen Go MB16AP
Connected via usb-C.
Adobe! What the F*&%?? I am STILL experiencing this bullsh%$ mercury transmit issue in Premiere Pro CC 2019, spending hours just to be able to work with client who need to see the client monitor and yet I have updated now to the latest version and STILL it persists! How the **** can you allow such a broken application to see the light of day? We are professionals paying for this piece of SH$T and we have to face these issues! I dont think you realise how serious this is!
Same problem as well, I have a 4k television and three monitors. When I try to pick the tv and my color grading monitor as playback, the color grading monitor will swith off and go to another monitor. All monitors are the same resolution, only difference is the reference tv. Was working previously but now no longer.
Chris Brearley commented
Not only does MT have this problem but even when it does work it will periodically freeze and you have to switch comps to make it come back to life again. I've had it happen to me around 50 times already today and it's been like this since 15.1. Bit of a **** take really, especially as I reported it a year ago and there is still no fix https://forums.adobe.com/thread/2514217 I've even been told by phone support that the AE team are aware of the issue and it's a conflict with nVidia drivers. Well 5 different nVidia drivers hasn't fixed it and interestingly Premiere doesn't have the same problem.
Same here. Bugs take sooo much time to be fixed. That's insane for 60 euros per month per subscription. Adobe moves your a..... instead of satisfying your shareholders.
Anyway, we are beginning the transition to some other software.
latest AFX 16.1.2 (build 55)
2 RTX 2080ti
1 GTX 1080ti
Updated to 16.1.2 today and it seems the problem was fixed! Now just waiting for Adobe to fix the same issue in Premiere!
Vince Penman commented
SAME. Please fix. I have a specific preview monitor set up and it's going to my monitor where I use my email. Very frustrating. 5 monitors.
Most recent CC2019 Premiere.
Windows 10 home Build 1803
intel I7 4790K
Gigabyte GTX 770
Did not have this problem until a few days ago. Same project file.
So..... How many months has this been broken? Almost 4 months? Longer? Is this what we can expect from a company earning over 9 billion in revenue in 2018? A complete lack of prompt bug fixes while barring us from using legacy versions of their software? This is seriously ridiculous.
David Neidlinger commented
AE 16.1.1 build 4
Mac Pro (late 2013)
12-core, 64GB RAM, FirePro D300 x2, 1TB internal SSD
Display that can't be enabled is connected via HDMI port (no adapters used) to 1080p display. AE insists on selecting a different monitor (connected via sdi dongle on Thunderbolt).