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Mercury Transmit issue in 16.1

Just upgraded to 16.1 and I can no longer access my external monitor. Mercury transit automatically switches to "monitor 2" when I need it to stay on "monitor 1" even after I reset my preferences.

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  • design 02 commented  ·   ·  Flag as inappropriate

    Please fix this, for everyone I know working with after effects this is a real pain!

  • Roman FORTUNE commented  ·   ·  Flag as inappropriate

    I use Adobe Premiere Pro CC 2020 14.0.2 :
    x2 4K outputs and x1 1920*1080 output for my Fullscreen Preview with Mercury.

    Sometimes it works..sometimes not...
    I'm really disepointed ... it's ever a "bug" after all those last versions ????

    Please, QUICK and HELP US !!

  • Christian Benci commented  ·   ·  Flag as inappropriate

    October 31, 2019 - Still not fixed.

    This is a scaling issue. If I run windows 10 at 100% scaliing, problem solved. Run Windows 10 at 150% and problem comes back.

    Come on Adobe, this has been a problem for way too long.

  • Anonymous commented  ·   ·  Flag as inappropriate

    ASUS ROG G703GX-EV116T
    Win 10
    nvidia geforce rtx 2080
    ram 32 gb
    i7-8750H

    My second monitor is an
    Asus ZenScreen Go MB16AP
    Connected via usb-C.

  • Lucian commented  ·   ·  Flag as inappropriate

    Adobe! What the F*&%?? I am STILL experiencing this bullsh%$ mercury transmit issue in Premiere Pro CC 2019, spending hours just to be able to work with client who need to see the client monitor and yet I have updated now to the latest version and STILL it persists! How the **** can you allow such a broken application to see the light of day? We are professionals paying for this piece of SH$T and we have to face these issues! I dont think you realise how serious this is!

    FIX IT!!!

  • Tony commented  ·   ·  Flag as inappropriate

    Same problem as well, I have a 4k television and three monitors. When I try to pick the tv and my color grading monitor as playback, the color grading monitor will swith off and go to another monitor. All monitors are the same resolution, only difference is the reference tv. Was working previously but now no longer.

  • Chris Brearley commented  ·   ·  Flag as inappropriate

    Not only does MT have this problem but even when it does work it will periodically freeze and you have to switch comps to make it come back to life again. I've had it happen to me around 50 times already today and it's been like this since 15.1. Bit of a **** take really, especially as I reported it a year ago and there is still no fix https://forums.adobe.com/thread/2514217 I've even been told by phone support that the AE team are aware of the issue and it's a conflict with nVidia drivers. Well 5 different nVidia drivers hasn't fixed it and interestingly Premiere doesn't have the same problem.

  • Xavier commented  ·   ·  Flag as inappropriate

    Same here. Bugs take sooo much time to be fixed. That's insane for 60 euros per month per subscription. Adobe moves your a..... instead of satisfying your shareholders.

    Anyway, we are beginning the transition to some other software.

    Windows 10
    latest AFX 16.1.2 (build 55)
    i9 9900K
    64GB RAM
    3 Monitor
    2 RTX 2080ti
    1 GTX 1080ti

  • Anonymous commented  ·   ·  Flag as inappropriate

    Updated to 16.1.2 today and it seems the problem was fixed! Now just waiting for Adobe to fix the same issue in Premiere!

  • Vince Penman commented  ·   ·  Flag as inappropriate

    SAME. Please fix. I have a specific preview monitor set up and it's going to my monitor where I use my email. Very frustrating. 5 monitors.

  • Max commented  ·   ·  Flag as inappropriate

    Same problem.
    Most recent CC2019 Premiere.

    Windows 10 home Build 1803
    intel I7 4790K
    32GB RAM
    Gigabyte GTX 770

    Did not have this problem until a few days ago. Same project file.

  • KP commented  ·   ·  Flag as inappropriate

    So..... How many months has this been broken? Almost 4 months? Longer? Is this what we can expect from a company earning over 9 billion in revenue in 2018? A complete lack of prompt bug fixes while barring us from using legacy versions of their software? This is seriously ridiculous.

  • David Neidlinger commented  ·   ·  Flag as inappropriate

    Same issue!

    OSX 10.14.3
    AE 16.1.1 build 4
    Mac Pro (late 2013)
    12-core, 64GB RAM, FirePro D300 x2, 1TB internal SSD
    Display that can't be enabled is connected via HDMI port (no adapters used) to 1080p display. AE insists on selecting a different monitor (connected via sdi dongle on Thunderbolt).

  • Anonymous commented  ·   ·  Flag as inappropriate

    Same issue. Running 3 monitors EVGA 1080 Ti

    Latest AE version 16.11 (Build 4).

    Worked in earlier AE versions

    Will not keep 3rd monitor as the preview selection in preferences.
    Windows 10 Pro 64 bit (128GB RAM)

  • Anonymous commented  ·   ·  Flag as inappropriate

    Same issue for me on AE and Pr. This is very important functionality for a lot of users that just shouldn't be broken. New update out today but still no fix. Adobe??? There have been all kinds of bugs with every release. This is not Pro.

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