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Color picker or eyedropper picks incorrect color from CC Library AE2019

BUG report:
Color picker or eyedropper picks incorrect color from color swatch in CC Library AE2019.

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Sam Cornelis shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Stephen Mac Devitt commented  ·   ·  Flag as inappropriate

    shocking feature - set up libraries to share assets, then get wrong colour from assets.

    Major fail, please fix asap.

  • Andre Morrissen commented  ·   ·  Flag as inappropriate

    My work requires me to adhere to brand-defined colours for which I have a library created. It's unacceptable to not get the exact colour using the colour picker.

  • Amy DiLorenzo commented  ·   ·  Flag as inappropriate

    Please fix! This feature would be so helpful if it was accurate. Clients aren't okay with an "in the ballpark" approach to their brand colors.

  • Rob Eggleston commented  ·   ·  Flag as inappropriate

    Issues still present in 2020.

    Honestly what's the point of having swatches in Libraries if it doesn't work?

  • Jonathan Miske commented  ·   ·  Flag as inappropriate

    Same issue on MacOS High Sierra 10.13.6. Didn't fixed in AE 2020 with update to Version 17.0.4. I can just confirm: it's very important for brand colors.

  • Robert Smith commented  ·   ·  Flag as inappropriate

    Same issue, Windows 10, AE 2019. Color library shows the correct color and hex code, eyedropper changes the code. Very frustrating.

  • Jason Watson commented  ·   ·  Flag as inappropriate

    This is also an issue on Windows 10. It's pretty frustrating, especially when working with specific brand colors that have been added to a Library- really defeats the purpose and creates more work when you realize you have to go back and fix every single instance of that color.

  • Chris commented  ·   ·  Flag as inappropriate

    I work for the Brand team at a large company. We have a shared library of the company colors. I see arguments that the eyedropper has always been inaccurate. Not true. It worked in After Effects. I know Photoshop had issues with it. Just to test I went to my other computer. 2017 MBP. I opened AE2019 and clicked the eye dropper in the character box and selected a library color... Wrong color. I opened AE2018 and clicked on the eye dropper in the character box and selected a library color. Perfect color pick as it has been for the past year and a half that we've been using the library. This is a new bug in AE.... maybe it existed many years ago, and maybe in other apps like Photoshop, but it WAS working in AE2018. Open side by side, 2018 works, 2019 doesn't. It's that simple. We all use this hundreds of times a day every day. In case Adobe has forgotten, brand colors are VERY important and one of the main reasons they created the library system. Please fix.

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