"more options" in interpret footage not showing
When I hit the "more options" buttion in "interpret footage" settings, it gets blue (like it's been activated) but nothing else happens.
Would be quite handy, because EVERY video Import now seems to be all green and it would be cool to do something about that.
Thank you for filing this bug report.
We need more information in order to investigate:
- What format is the footage that you are working with?
- What version of After Effects are you using? The version number can be found in the About After Effects dialog (ex., After Effects 16.0.1).
- What OS and version are you using? (ex., Windows 10 or macOS 10.13.6)
Antoine Autokroma commented
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I have the same issue ("more options" not showing) with the .mp4 format files.
The problem is still present on the 16.1.2 version (build 55) on Windows 10 64 bits.
Thanks for the additional information, Nina.
The More Options button in the Interpret Footage dialog should not be active for HEVC footage. It is a bug that you can click on it, but nothing is expected to happen. The More Options button is only active for footage types that have additional decoding settings, like raw video (RED R3D, ARRI raw, Sony raw, Canon raw, CR2/NEF/DNG still camera raw, etc.).
I don't have a clear explanation for why your videos were being decoded as green. My best guess is related to the fact that After Effects can use Intel Quick Sync Video features to accelerate decoding of H.264 footage on Windows, and H.264 and HEVC on macOS. (This option can be disabled in Preferences > Import > Enable hardware accelerated decoding.) You said that you are on Windows and that your footage is HEVC, which is not yet accelerated, but because the decoder libraries for both H.264 and HEVC are closely coupled, the fact that your Intel GPU was disabled may have caused some sort of downstream failure in the software HEVC decoder.
Regardless, it appears that you've solved the problem, and I'm glad to hear that. If you continue to experience issues, I recommend you contact my co-workers at Adobe Customer Care to assist you with troubleshooting the problem. You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html
Nina Cording commented
Hi, thank you for replying.
The version of AE is 16.0.1
The footage was a HEVC video file from my gopro 7 hero black (mp4 container).
My os is Win 10.
BTW, the "all videos are green" could be resolved by clearing all settings.
The crashing problems could also be widely resolved by the following:
- I have a hybrid GPU (nVidia+intel, also called "nVidia Optimus"). I used "discrete mode" in BIOS, set to only use the nVidia GPU.
I set this to "hybrid" again, so it makes usage of the on-board intel AND nVidia GPU.
- Now the preferences have to be reset so the new GPU settings get applied.
The first step, I found out on my own. There is a troubleshouting article about _disabling_ a second GPU (I think it was for AMD models). But for my settings, actually enabling the 2nd GPU helped.
Nina Cording commented
OH and WHEN I actually change something, After Effects crashes. LOL. Have been feeling so lucky getting it even to start and now anything I do causes it to crash.