AE 2019 Crashing entire computer on startup
I don't mean I have to force the software closed. I mean the mouse cursor stops moving and the computer becomes completely unresponsive. This is the only software that manages to crash so hard I have to resort to holding the power button and forcing a shut down. Which could very possibly corrupt anything else that happens to be open at the time.
I'm on Windows 8.1 with a laptop that is running on Intel graphics (no video card). It often alerts me that the graphics display driver crashed on launch, but recovered. Once in a while the entire computer just becomes non-responsive.
Adam
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We really appreciate your post, however, User Voice is primarily for feature requests and bug reports. It appears your issue is more of a troubleshooting problem which could be solved more easily by our support team. You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html
Please note that Windows 8.1 is not supported for the October 2018 update to After Effects CC (version 16.0). The minimum OS requirement for After Effects 16.0 is Windows 10 version 1703, or macOS 10.12, or later. Full system requirements can be found here:
https://helpx.adobe.com/after-effects/system-requirements.html