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Crash When Editing Text CC2019

I had written too much text and it went outside of the bounding box, so to fix it I was going to change the font size. So I hit Shift + Up and I got an immediate crash.

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William Bohn shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • William Bohn commented  ·   ·  Flag as inappropriate

    It has affected every font that I have tried. The crash happens before I can try to change the font size, so resizing is ok.

    Resetting preferences didn't help.

    I sent the email.

  • AdminTim Kurkoski (After Effects Senior Quality Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Does this problem affect _all_ fonts? Or only specific fonts?

    Does the problem only occur when you use the keyboard shortcut? If you use the mouse to select and change the font size, does the problem occur?

    Have you tried resetting the After Effects preferences? Hold Command + Option + Shift while After Effects starts.

    It would be helpful for us to look at your project and crash data. Can you please send us:
    * A project file that demonstrates the problem, with specific steps to reproduce the problem after the project is opened.
    * A crash log, located in /Users/you/Library/Logs/DiagnosticReports.
    * An After Effects Log.txt file.

    To generate After Effects Log.txt, choose Help > Enable Logging. Restart After Effects, then choose Help > Reveal Logging File. Cause the problem to happen, then retrieve After Effects Log.txt from the folder. Note that logging will automatically disable after 24 hours.

    Post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com. (If you send to that address: A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK. B) Post a comment here when you have sent the email. I need to manually check that inbox.)

  • William Bohn commented  ·   ·  Flag as inappropriate

    Yes, it does occur in a new project. I'm using Roboto Light. Also, here is the error message: A copy of your project was saved at: /Users/williambohn/Documents/After Effects Crash_3.aep.

    Last log message was: <4488668608> <BEE_MiscTasks> <5> Set Artisan Task: Classic 3D
    .

    Generating crash log, which may take a few minutes.

  • William Bohn commented  ·   ·  Flag as inappropriate

    Oh, and it happens every time on one project. I haven't tried it on any other projects yet.

  • William Bohn commented  ·   ·  Flag as inappropriate

    I'm using a mac book pro from 2011

    OS Version: Mac OS X 10.14.1

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0 TXT.dylib 0x000000010178ce71 AESLO::RenderedText::RememberCursorAdvance(AESLO::Assigned<AESLO::Real>&, AESLO::CharacterPosition) const + 273

    1 TXT.dylib 0x000000010178c8d5 AESLO::RenderedText::FindPositionInNextLine(AESLO::CharacterPosition, ATE::Direction, AESLO::Assigned<AESLO::Real>&) const + 357

    2 TXT.dylib 0x000000010163ae42 AESLO::Document::FindNewCursorLocation(AESLO::TextEditorKey, AESLO::KeyCombo, bool) const + 2242

    3 TXT.dylib 0x0000000101638a9c AESLO::Document::HitKey(AESLO::TextEditorKey, unsigned short, AESLO::KeyCombo, AESLO::Encoding const&,

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