BUG: Sync Settings NEVER WORKS.
Every time I upgrade After Effects to a new version, sync settings fails. Currently trying to upgrade to cc2019 from cc2018. From cc2018 select sync, 'Upload' and get message "Settings are already in sync with Creative Cloud. No synchronization necessary." Open cc2019, select sync 'Download' and get message "There are no settings stored in Creative Cloud for this account. No synchronization was performed." I tried looging out and then back in of the account to no avail. This issue has repeated itself every update cycle.
In an effort to improve communications between you and the After Effects team, we are moving this feedback forum to the After Effects page on the Adobe Support Community. As requested, bugs and feature requests will be able to live separately in that forum. If you have an item here that did not make the migration, please bring it over to our new home.
See you soon on the Adobe Support Forum!
Ace Billet commented
2022 And still Sync not working
Scott Moore commented
Never had it work... tried 2021 but still nothing.
Every update i have to manually change everything and setup new ketyboard shortcuts etc
I-75 Beats commented
2021 still doesn't work right smh.
Clement Batifoulier commented
same here, it still not work just have to remake the my panels again... is there a way to get this feature work ?
Carlos Albarrán commented
Every time. Never had it work, not once.
Joe Clay commented
And maybe get some workspace syncing while we're at it!
Joe Clay commented
I had a similar problem around the time of this posting. This time it worked for me.
But I'd like to add that even when you get sync working, output modules never do. I had an error where AE said it couldn't sync because a device didn't exist—which only threw an error when I opened and closed preferences. It turns out, if you have a different audio device set up when you upload prefs it will fail if that device doesn't exist on the machine that's being synced. That makes no sense. Hardware prefs shouldn't sync or should fail gracefully if that hardware can't be found. Everything else should work.