H264 import as well as export not supported??? (AE15.1.1)
Hey
At the post facility where I work we upgraded to After Effects 15.1.1 on monday, reassured that h264 (.mp4) was still possible via AME + that QT7 codecs were still supported for IMPORT (as per release notes https://helpx.adobe.com/x-productkb/multi/quicktime7-support-dropped.html)
Unfortunately, AE just hangs indefinitely when importing QT H264... which is going to be a logistical nightmare for old projects that need to be reopened containing QT H264 files....
FYI, running Mac OS Sierra 10.12.6 (over 14 workstations)
No change whether footage on networkdrive, local drive.
Any suggestions?? urgently, if poss...
Thanks
Jeremy Wulff
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Thank you for filing this bug report.
H.264, along with many other codecs, inside a QuickTime file remain supported for import in After Effects 15.1 and Premiere Pro 12.1.
Can you please send us a link to a file that demonstrates the problem? We will inspect it to evaluate the problem. If you prefer not to post it publicly, you can send it to aebugs@adobe.com.
Most of the problems we have encountered with QuickTime files using supported codecs are that they use little-used QuickTime 7 functionality that is not natively supported by After Effects or Premiere Pro. That, or the file itself is malformed in some way. In previous versions of After Effects and Premiere Pro, the 32-bit QuickTime process could be used to process these files; now that it is gone, any such files that relied on QuickTime 7 functionality will fail to import.
We can look at files that you provide to determine the cause of the problem.