Bug: After Effects 15.1.1 crashes when opening or saving a project on Windows 10 Enterprise
I'm having a serious issue with After Effects 15.1. and 15.1.1. on Windows 10 Enterprise (build 16299.371).
After Effects launches as expected, but crashes everytime I try to open an existing project. AE allows me to create a new project, but crash occurs as soon as I try to save it.
In both cases application shows a pop-up that says "After Effects can't continue: AEGP Internal plug-in generated an unexpected exception".
I don't have any 3rd party plug-ins or extensions installed at the moment and I've already tried all typical problem solving methods, like trashing preferences and fixing permissions with no luck.
I hope that you could help me to solve this issue, since it's making After Effects completely useless for me at the moment.
Thank you for helping me!
We have verified this problem is caused by the 6.1.6 update to Extensis Universal Type Client. We are working with Extensis to resolve this issue.
Until an update is available from Extensis, if you are still experiencing this issue, remove the ExtensisFontManagementAECC2018 plug-in file from the After Effects plug-ins folder:
Mac: /Applications/Adobe After Effects CC 2018/Plug-ins/
Windows: C:\Program Files\Adobe\Adobe After Effects CC 2018\Support Files\Plug-ins\
Tim Jones commented
I'm having the same problem described but on Windows 10 Pro V1803 / AE 15.1.1
I have no ExtensisFontManagementAECC2018 plug-in file from the After Effects plug-ins folder.
I had the same issues on random projects. I fixed it by deactivating the Universal Type Client AE plug-in in the UTC plug-in panel. I don't know why but it works well now..
Slavko Zenar commented
HELP! We have very short deadlines and lots of projects in AE! It crashes every time I start any of the saved projects! Adobe, do something!!!
I'm having this issue on the Mac with AE 2018 :-(
I'm having the same issue, I just spent all my sunday working for my After Effects don't save
also, it's bugging Adobe Premiere Connections
I'm having this issue but don't use Type server. Any thoughts
THANK YOU I HAVE SPENT ALL DAY TRYING TO FIGURE THIS OUT
problem was caused by Universal Type Client 6.1.6 as you mentioned. I haven't even realized earlier that UTC installs separate plugin for After Effects.
Thank you for your help!