For After Effects and Premiere Pro users, we provide a graphic and animation pack, which is used by more than 3000 customers.

After your last updates, our customers began reporting that they were receiving the unstoppable zero denominator error message when trying to use our library. We have tried to find the source of the problem, but it continues to appear randomly with no logical explanation. As I can see some other users have reported this bug related to Time Remap.

Here is a sample project file that gives the error.

https://drive.google.com/file/d/1-9WJGP5JsrmULsGRTIxxxRWbdRUG6bVF/view?usp=sharing

This bug makes our product unusable to users and as a consequence will make our company suffer a substantial financial loss. There is nothing we can do on our side in order to fix the bug. So we request that the bug be fixed as soon as possible.

Hello! Since upgrading my Adobe suite to the latest 2022 versions I haven't been able to export my files from After Effects to the Media Encoder. When I'm ready to render I'll go to "File > Export > Add to Adobe Media Encoder Queue..." as usual, but nothing actually shows up in Media Encoder's Queue. I've sat and waited long enough, staring at Media Encoder, mentally willing the file to go through the dynamic link that my boss started poking at me with a sharp stick to see if I was still alive... I've had a similar lack of luck exporting from AE to ME in different ways.

I've removed all the third party plugins I could identify and find, but that didn't help either. I've restarted the software probably nineteen times, and have rebooted my iMac several times as well, but alas and alackaday, the problem persists. I've fiddled with various settings in AE and ME, but...

If anyone has a solution to this I'd be very grateful! (At the moment I'm using the "export via AE as a .MOV, import the .MOV to ME, export as H.264" workaround, but that's adding several steps to my workflow.)

I'm working on a Late 2015 27" iMac with Big Sur (v. 11.6), 32 GB RAM.

Recently After Effects has not been letting me save my projects. At some point during my time working on a project, After Effects becomes unresponsive and when clicking save/save as, nothing happens. It does not save. It seemed like anything to do with accessing files just wasn't responsive. I can't import/export, choose where to render to, or most importantly save!! Today however, it happened again and so I just tried to render to the default chosen file, but it wouldn't even respond to anything I click. When hovering over buttons like 'render' it would show the hover selection appearance but when clicking nothing would happen. I couldn't do anything. When paying this much money for these applications and they're this unusable its disgusting.

I've been an after effects user for more than 20 years. In recent updates, some of the basic marker functions that I rely on in my workflow have been eliminated. For instance, the use of markers in the timeline used to be very functional and accessible using my keyboard -- I could jump to any of those markers from my keyboard. Now, that function has been removed and the only way to add a marker is by mouse-clicking the icon on the right edge of the timeline window. This update eliminated a navigation feature I used regularly for creating my animations and graphics quickly. The loss of this feature has been frustrating.

I would like to request this feature be added back into After Effects' next update.

The Fractal effect (not the Fractal Noise effect) is buggy in AE 2022. It works fine until I try adding another effect to the layer. For example, if I start a new project, create a new comp, add a new solid layer, and then add the Fractal effect to it, it looks fine. But if I add a Glow effect to the layer (after the Fractal effect) the effect disappears.

Almost all other effects will have the same result when used with the Fractal effect, but the bug is inconsistent. So If you have trouble recreating the issue, try adjusting some of the properties of the Fractal effect, after adding a couple effects to the layer. This problem does not exist in earlier versions of AE.

I am attaching two screenshots. The first shows the Fractal effect by itself. The second shows the same Fractal effect, with a Glow effect after it.

so I have a project:
F:\filmmaking\Client Name (587)\Film Name\CODE.2.6.2021.aep

When I use the File Name and Location Template (in AE 2021 only, all other versions work fine)
[projectFolder]\renders\FINALS[compName]_Proof.[fileExtension]

It seemingly randomly saves the file(s) in either:
F:\renders\FINALS* or
F:\filmmaking\renders\FINALS* or
F:\filmmaking\Client Name (587)\renders\FINALS*
never F:\filmmaking\Client Name (587)\Film Name\renders\FINALS* like it is supposed to.

If after I apply the template, I click on the link, it takes me to the dialogue showing exactly where it is supposed to go. Click render and it renders to the correct path.

If I don't click the filename first, it renders to a random parent folder like the above.

I have rebuilt the template, have tried changing the slashes and removing the first slash.

If I choose Custom... rebuild the template and name it the same as the original, overwrite the old then render it works fine. Choose that template again on the next render and it fails.

It's making organizing and finding files a nightmare, especially if the render imports the file after rendering.