158 results found

1. Zero denominator converting ratio denominators 17 : : 18

   For After Effects and Premiere Pro users, we provide a graphic and animation pack, which is used by more than 3000 customers.

   After your last updates, our customers began reporting that they were receiving the unstoppable zero denominator error message when trying to use our library. We have tried to find the source of the problem, but it continues to appear randomly with no logical explanation. As I can see some other users have reported this bug related to Time Remap.

   Here is a sample project file that gives the error.

   https://drive.google.com/file/d/1-9WJGP5JsrmULsGRTIxxxRWbdRUG6bVF/view?usp=sharing

   This bug makes our product unusable to users and as a consequence will make our company suffer a substantial financial loss. There is nothing we can do on our side in order to fix the bug. So we request that the bug be fixed as soon as possible.

   For After Effects and Premiere Pro users, we provide a graphic and animation pack, which is used by more than 3000 customers.

   After your last updates, our customers began reporting that they were receiving the unstoppable zero denominator error message when trying to use our library. We have tried to find the source of the problem, but it continues to appear randomly with no logical explanation. As I can see some other users have reported this bug related to Time Remap.

   Here is a sample project file that gives the error.

   https://drive.google.com/file/d/1-9WJGP5JsrmULsGRTIxxxRWbdRUG6bVF/view?usp=sharing

   This bug makes our product unusable to users… more

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   25 comments  ·  Stability  ·  Delete…  ·  Admin →
   Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

   Hi everyone,

   
   

   The latest release of After Effects (22.6) contains a fix for this issue. Please update to the latest release and let us know if you continue to see any issues with projects that were displaying this error on open or preview.

   A complete list of issues fixed in 22.6 can be found here: https://helpx.adobe.com/after-effects/kb/fixed-issues.html

   Thanks again for reporting this issue,

   - John, After Effects Engineering Team 

2. AE 2022 fails to export to Media Encoder 2022

   Hello! Since upgrading my Adobe suite to the latest 2022 versions I haven't been able to export my files from After Effects to the Media Encoder. When I'm ready to render I'll go to "File > Export > Add to Adobe Media Encoder Queue..." as usual, but nothing actually shows up in Media Encoder's Queue. I've sat and waited long enough, staring at Media Encoder, mentally willing the file to go through the dynamic link that my boss started poking at me with a sharp stick to see if I was still alive... I've had a similar lack of luck exporting from AE to ME in different ways.

   I've removed all the third party plugins I could identify and find, but that didn't help either. I've restarted the software probably nineteen times, and have rebooted my iMac several times as well, but alas and alackaday, the problem persists. I've fiddled with various settings in AE and ME, but...

   If anyone has a solution to this I'd be very grateful! (At the moment I'm using the "export via AE as a .MOV, import the .MOV to ME, export as H.264" workaround, but that's adding several steps to my workflow.)

   I'm working on a Late 2015 27" iMac with Big Sur (v. 11.6), 32 GB RAM.

   Hello! Since upgrading my Adobe suite to the latest 2022 versions I haven't been able to export my files from After Effects to the Media Encoder. When I'm ready to render I'll go to "File > Export > Add to Adobe Media Encoder Queue..." as usual, but nothing actually shows up in Media Encoder's Queue. I've sat and waited long enough, staring at Media Encoder, mentally willing the file to go through the dynamic link that my boss started poking at me with a sharp stick to see if I was still alive... I've had a similar lack of luck… more

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   114 comments  ·  Workflow & interoperability  ·  Delete…  ·  Admin →
   Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

   Hi everyone,

   Thanks very much to everyone who collected and sent in log files. The cause of the issue has been identified as specific to After Effects running on macOS, with a fix now available in After Effects version 22.0.1, which can be downloaded through the Creative Cloud Desktop app. After updating to AE 22.0.1, please restart your machine to ensure that any processes which might be blocking Dynamic Link have been closed before attempting to send any comps from AE to Adobe Media Encoder.

   In order to help us distinguish between the Mac-only issue that was introduced in 22.0.0 and other pre-existing issues with sending AE comps to Media Encoder, we are closing this report as “Resolved”.

   If you are still experiencing this issue on Windows or after updating to 22.0.1, please either create a new UserVoice post or find an existing one that matches the problem you are seeing. We understand that existing issues with sending comps to Media Encoder may not be resolved for you, but it is critical that we keep the issues separate in order to properly investigate and isolate any failures.

   Thank you all for reporting this issue, and we apologize for any disruptions this breakage may have caused,
   - John, After Effects Engineering Team

   Hi everyone,

   Thanks very much to everyone who collected and sent in log files. The cause of the issue has been identified as specific to After Effects running on macOS, with a fix now available in After Effects version 22.0.1, which can be downloaded through the Creative Cloud Desktop app. After updating to AE 22.0.1, please restart your machine to ensure that any processes which might be blocking Dynamic Link have been closed before attempting to send any comps from AE to Adobe Media Encoder.

   In order to help us distinguish between the Mac-only issue that was introduced in 22.0.0 and other pre-existing issues with sending AE comps to Media Encoder, we are closing this report as “Resolved”.

   If you are still experiencing this issue on Windows or after updating to 22.0.1, please either create a new UserVoice post or find an existing one that matches the problem you are… more

3. BUG: Cant paste text from other apps into After Effects

   Since the last update I cant paste text from other apps (browser, word, etc) into After Effects. Looks like AE doesnt recognize I have something in my clipboard. CTRL+V doesnt work, if I go to "edit" the paste option is greyed out.

   Using latest AE (v18.4) on Windows 10.

   If I revert to v18.2.1 everything works as it should.

   80 votes

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   52 comments  ·  General  ·  Delete…  ·  Admin →
   Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

   Hi everyone,

   This bug has been fixed in the latest version of After Effects 2021 ( 18.4.1 ). See https://helpx.adobe.com/after-effects/kb/fixed-issues.html.

   Please install the latest version and let us know if you are continuing to see issues with pasting from other applications. You should no longer need to use the workaround of opening After Effects first before selecting a project file; pasting into Text layers should work when opening AE by double-clicking a project file.

   Thank you all again for reporting this issue,
   - John, After Effects Engineering Team

4. After Effects 2022 won't save/export/import or respond to anything!

   Recently After Effects has not been letting me save my projects. At some point during my time working on a project, After Effects becomes unresponsive and when clicking save/save as, nothing happens. It does not save. It seemed like anything to do with accessing files just wasn't responsive. I can't import/export, choose where to render to, or most importantly save!! Today however, it happened again and so I just tried to render to the default chosen file, but it wouldn't even respond to anything I click. When hovering over buttons like 'render' it would show the hover selection appearance but when clicking nothing would happen. I couldn't do anything. When paying this much money for these applications and they're this unusable its disgusting.

   Recently After Effects has not been letting me save my projects. At some point during my time working on a project, After Effects becomes unresponsive and when clicking save/save as, nothing happens. It does not save. It seemed like anything to do with accessing files just wasn't responsive. I can't import/export, choose where to render to, or most importantly save!! Today however, it happened again and so I just tried to render to the default chosen file, but it wouldn't even respond to anything I click. When hovering over buttons like 'render' it would show the hover selection appearance but… more

   6 votes

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   4 comments  ·  Performance  ·  Delete…  ·  Admin →
   Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

   Hi all,

   
   

   Thank you all for reporting this issue. A fix for being unable to save or access other file browsing dialogs like import, export, etc, is available in the latest After Effects 22.6. Please update to that version and do let us know if you encounter this problem again.

   A full list of the issues fixed in After Effects 22.6 ( including this one ) is available here: https://helpx.adobe.com/after-effects/kb/fixed-issues.html

   We apologize for the frustration this issue has caused and we appreciate you reporting it so that it could be fixed as soon as possible.

   - John, After Effects Engineering Team 

   
   

   
   

5. AE 22.4.0 Project Window Comp names cut-off last letter

   This morning I updated to AE 22.4.0. Now I'm noticing that in the project window, many of the names of compositions have the last letter in the name cutoff. But it only seems to happen when the length of the comp gets long enough. It doesn't seem to affect anything yet, but it's worth looking at.

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   6 comments  ·  User experience/interface  ·  Delete…  ·  Admin →
   Resolved  ·  AdminChristine Goldby (Senior Product Manager | After Effects, Adobe DVA) responded

   On its way! Available in public beta and will ship with the next release

6. aerender fails on Mac OS 11.4 with error -1701 "AEGetParamPt failed at line 918"

   in Mac OS 11.4, aerender fails. The rumor is it's a permissions issue, but it occurs despite all permissions granted to After Effects and Terminal.

   $ '/Applications/Adobe After Effects 2021/aerender' -project SHOW1154.aep
   aerender version 18.2x37
   PROGRESS: Launching After Effects...
   aerender ERROR -1701: AEGetParamPt failed at line 918
   $ /Applications/Adobe\ After\ Effects\ 2020/aerender -project SHOW1154.aep
   aerender version 17.7x45
   PROGRESS: Launching After Effects...
   aerender ERROR -1701: AEGetParamPt failed at line 918

   62 votes

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   38 comments  ·  Stability  ·  Delete…  ·  Admin →
   Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

   Hi all,

   This issue is fixed in the release version of After Effects 22.0. Please try it out and let us know if you continue to have any additional issues with aerender on macOS.

   Thank you for reporting this issue!

7. Beta Properties Panel in AE 22.6 Not Showing

   I have a Shape Layer with a Polystar in the comp, double clicking on it is supposed to open the new Properties Panel. However this panel is nowhere to be seen. Neither is it a Selectable panel option under the Window menu.
   macOS 12.6 Monterey
   iMac20,2
   10-Core Intel Core i9
   Processor Speed:3.6 GHz
   128GB RAM
   AMD Radeon Pro 5700 XT with 16GB VRAM

   1 vote

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   1 comment  ·  Delete…  ·  Admin →
   Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

   HI Hamdani,

   Currently, the Properties panel is only available in the After Effects (Beta) builds and not in the latest release build of After Effects 22.6. In the Beta builds, you simply need to select ( not double-click ) any layer in order for its properties to show up in the Properties panel.

   Cheers,

   - John, After Effects Engineering Team

8. Bug Report: AE 22.2.1 Project considered corrupt in AE 22.3. Opens fine in 22.2.1

   I have an AE Project created in v22.2.1 that works fine in that version. If I update and try to open it in v22.3 I'm met with a message stating that the project is corrupt as I have too many cameras. If I rollback and open it in 22.2.1 the file is fine.

   Please help, I need to be able to update but also need to be able to work on this file.

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   5 votes

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   2 comments  ·  Stability  ·  Delete…  ·  Admin →
   Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

   Hi all,

   This issue has been fixed in the 22.4 update of After Effects 2022, released today ( May 10, 2022 ). Please let us know if you continue to experience any issues opening projects after updating to After Effects 22.4.

   Thanks again for reporting this issue,

   - John, After Effects Engineering Team 

9. Bugreport: wrong colors with PNG import since AfterEffects 17.7.0

   Since AfterEffects 17.7.0 the colors of PNG files will be shown not correctly. It seems the the PNGImporter ignores the colormanagement of the files or does something else wrong.
   Attached you can find screenshots with wrong and correct result.
   I also wanted to upload a sample scene so that you can test it on your site, but an upload of zip or aep is not possible.

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   20 votes

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   Resolved  ·  9 comments  ·  General  ·  Delete…  ·  Admin →

10. BUG: AE 18.2 on Macs cannot read jpg sequences: file format module could not parse the file (45 :: 36)

    I am a template creator. My customers who are using Macs cannot open my After Effect projects that use jpg-sequences. I received the error from 3 customers and one colleague who has access to a mac did confirm it to me. JPG sequences cannot be opened on AE 18.2 on a Mac. On windows, it works fine.

    The error message is
    After Effects Error: the file format module could not parse the file (45 :: 36)

    Please fix this bug asap.

    37 votes

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    36 comments  ·  General  ·  Delete…  ·  Admin →
    Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

    This issue has been fixed in the latest After Effects 2021 release ( v18.4 in July 2021 ). Older projects with JPEGs and JPEG sequences should open and render as expected. If you continue to experience this issue, please let us know here or in a new UserVoice report.

    Cheers,
    - John, After Effects Engineering Team

11. Bug Report: v22.1.1 Can not export PNG

    Can not export PNG thru render que. Works with AME.
    sRGB 16bit comp.
    Windows10...latest build...super-user workstation.

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    10 votes

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    5 comments  ·  Stability  ·  Delete…  ·  Admin →
    Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

    Hi all,

    
    

    This issue has been fixed as of After Effects 22.3 ( April 2022 release ). Please let us know if you experience any additional issues when exporting PNGs from the Render Queue.

    
    

    Thanks again for reporting this issue,

    - John, After Effects Engineering Team 

12. return marker functionality to the timeline via keystrokes

    I've been an after effects user for more than 20 years. In recent updates, some of the basic marker functions that I rely on in my workflow have been eliminated. For instance, the use of markers in the timeline used to be very functional and accessible using my keyboard -- I could jump to any of those markers from my keyboard. Now, that function has been removed and the only way to add a marker is by mouse-clicking the icon on the right edge of the timeline window. This update eliminated a navigation feature I used regularly for creating my animations and graphics quickly. The loss of this feature has been frustrating.

    I would like to request this feature be added back into After Effects' next update.

    I've been an after effects user for more than 20 years. In recent updates, some of the basic marker functions that I rely on in my workflow have been eliminated. For instance, the use of markers in the timeline used to be very functional and accessible using my keyboard -- I could jump to any of those markers from my keyboard. Now, that function has been removed and the only way to add a marker is by mouse-clicking the icon on the right edge of the timeline window. This update eliminated a navigation feature I used regularly for creating my… more

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    0 comments  ·  Workflow & interoperability  ·  Delete…  ·  Admin →
    Resolved  ·  AdminVictoria Nece (Sr. Product Manager, Motion Graphics and VFX, Adobe DVA) responded

    Don't worry, this functionality hasn't been removed! The number keys now share shortcuts with the 3D tools, and you can turn the marker navigation behavior back on under Preferences > 3D. 

13. Bug report: Scripting command to add comp marker with comment fails with CSelectron error

    in AE 22.2.0 (Mac), the scripting function comp.markerProperty.setValueAtTime() no longer works. It now results in the error CSelectronASSERT fail: CSelectron: layer is null

    I have a script with this function that has worked correctly in previous versions of after effects, but now results in this error. I have found no workaround.

    4 votes

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    2 comments  ·  Stability  ·  Delete…  ·  Admin →
    Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

    This bug was fixed in the 22.2.1 update of After Effects 2022. No errors should be shown when adding composition markers via scripting.

    - John, After Effects Engineering Team 

14. Please Repair DNxHD output in Ae 22.3

    It 's no longer compatible with Avid. RGBA DNxHD HQX does result in black video on Avid.

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    2 comments  ·  Workflow & interoperability  ·  Delete…  ·  Admin →
    Resolved  ·  AdminTom N (Adobe) (Lead Quality Engineer, Adobe DVA) responded

    Please see the following article for information about changes to DNxHD in After Effects 22.3: https://community.adobe.com/t5/premiere-pro-discussions/announcement-changes-to-quicktime-dnxhd-support-in-premiere-pro-22-3/m-p/12905939#M408114

15. After Effects v22.3.0 DNxHD Alpha render broken.

    When rendering to DNxHD on 22.2.0 with an alpha channel, under format the options are None or Uncompressed. Both options work. On the latest release, the options are None or Compressed, if you choose compressed, no alpha channel is created, making it useless for creating titles for Avid. This needs to be3 fixed immediately.

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    2 comments  ·  Stability  ·  Delete…  ·  Admin →
    Resolved  ·  AdminTom N (Adobe) (Lead Quality Engineer, Adobe DVA) responded

    Please see the following article for information about changes to DNxHD in After Effects 22.3: https://community.adobe.com/t5/premiere-pro-discussions/announcement-changes-to-quicktime-dnxhd-support-in-premiere-pro-22-3/m-p/12905939#M408114

16. Different Fonts in a one text layer

    Can i please use different fonts for specific words in one text layer!

    ****, IT'S 2022!

    This shouldn't even been mentioning

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    0 comments  ·  General  ·  Delete…  ·  Admin →
    Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

    Hi Ludwig,

    
    

    After Effects is currently able to use different fonts for specific words in a single Text layer. Using the Type tool, highlight the words you want to change and select a different font or font style in the Character panel.

    Cheers,

    - John, After Effects Engineering Team 

17. (BUG) aerender -reuse => Illegal argument flag | v22.1.1x74

    Please support it back or provide some info in the doc to explain why this option was removed ?

    2 votes

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    3 comments  ·  General  ·  Delete…  ·  Admin →
    Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

    This issue has been fixed in the August 2022 release of After Effects, version 22.6. In that version, you will need to grant aerender permission the first time you use the "-reuse" flag, but once that permission is granted it will continue to work.

    The full list of issues fixed in After Effects 22.6 is available here: https://helpx.adobe.com/after-effects/kb/fixed-issues.html

    Thanks again for reporting this issue,

    - John, After Effects Engineering Team 

18. Bug Report - Fractal effect not working properly in AE 2022.

    The Fractal effect (not the Fractal Noise effect) is buggy in AE 2022. It works fine until I try adding another effect to the layer. For example, if I start a new project, create a new comp, add a new solid layer, and then add the Fractal effect to it, it looks fine. But if I add a Glow effect to the layer (after the Fractal effect) the effect disappears.

    Almost all other effects will have the same result when used with the Fractal effect, but the bug is inconsistent. So If you have trouble recreating the issue, try adjusting some of the properties of the Fractal effect, after adding a couple effects to the layer. This problem does not exist in earlier versions of AE.

    I am attaching two screenshots. The first shows the Fractal effect by itself. The second shows the same Fractal effect, with a Glow effect after it.

    The Fractal effect (not the Fractal Noise effect) is buggy in AE 2022. It works fine until I try adding another effect to the layer. For example, if I start a new project, create a new comp, add a new solid layer, and then add the Fractal effect to it, it looks fine. But if I add a Glow effect to the layer (after the Fractal effect) the effect disappears.

    Almost all other effects will have the same result when used with the Fractal effect, but the bug is inconsistent. So If you have trouble recreating the issue, try adjusting… more

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    4 comments  ·  Compositing & effects  ·  Delete…  ·  Admin →
    Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

    This issue has been fixed in After Effects 22.1.1 ( Dec 2021 update ). Please let us know if you continue to see any issues with the Fractal effect after updating to 22.1.1.

    Thanks again for reporting this issue,
    - John, After Effects Engineering Team

19. Fix Chapter Markers in the Timeline panel - AE 2022 v22.3.0

    Shift+X (x = Numbers 1-6) does not create a marker in the Timeline panel as it should. Selecting 1-6 does not jump to existing markers as it should. This feature currently is only functional in v18.0 - which I am still using because of this. It's such an important feature to my workflow and process.

    Resetting Keyboard Shortcuts and specifically creating them again, with even different modifier keys, etc. does not resolve the issue.

    Help??

    1 vote

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    1 comment  ·  User experience/interface  ·  Delete…  ·  Admin →
    Resolved  ·  AdminVictoria Nece (Sr. Product Manager, Motion Graphics and VFX, Adobe DVA) responded

    There are two options for what these shortcuts do: marker creation/navigation and 3D space/camera navigation.

    
    

    You can change which option is active in Preferences -> 3D.

20. Render Queue - File Name and Location Template bug in 2021 (18.4.1 (Build 4))

    so I have a project:
    F:\filmmaking\Client Name (587)\Film Name\CODE.2.6.2021.aep

    When I use the File Name and Location Template (in AE 2021 only, all other versions work fine)
    [projectFolder]\renders\FINALS[compName]_Proof.[fileExtension]

    It seemingly randomly saves the file(s) in either:
    F:\renders\FINALS* or
    F:\filmmaking\renders\FINALS* or
    F:\filmmaking\Client Name (587)\renders\FINALS*
    never F:\filmmaking\Client Name (587)\Film Name\renders\FINALS* like it is supposed to.

    If after I apply the template, I click on the link, it takes me to the dialogue showing exactly where it is supposed to go. Click render and it renders to the correct path.

    If I don't click the filename first, it renders to a random parent folder like the above.

    I have rebuilt the template, have tried changing the slashes and removing the first slash.

    If I choose Custom... rebuild the template and name it the same as the original, overwrite the old then render it works fine. Choose that template again on the next render and it fails.

    It's making organizing and finding files a nightmare, especially if the render imports the file after rendering.

    so I have a project:
    F:\filmmaking\Client Name (587)\Film Name\CODE.2.6.2021.aep

    When I use the File Name and Location Template (in AE 2021 only, all other versions work fine)
    [projectFolder]\renders\FINALS[compName]_Proof.[fileExtension]

    It seemingly randomly saves the file(s) in either:
    F:\renders\FINALS* or
    F:\filmmaking\renders\FINALS* or
    F:\filmmaking\Client Name (587)\renders\FINALS*
    never F:\filmmaking\Client Name (587)\Film Name\renders\FINALS* like it is supposed to.

    If after I apply the template, I click on the link, it takes me to the dialogue showing exactly where it is supposed to go. Click render and it renders to the correct path.

    If I don't click the filename first, it renders to a random parent… more

    3 votes

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    Resolved  ·  6 comments  ·  Workflow & interoperability  ·  Delete…  ·  Admin →