158 results found

1. AE 2022 fails to export to Media Encoder 2022

   Hello! Since upgrading my Adobe suite to the latest 2022 versions I haven't been able to export my files from After Effects to the Media Encoder. When I'm ready to render I'll go to "File > Export > Add to Adobe Media Encoder Queue..." as usual, but nothing actually shows up in Media Encoder's Queue. I've sat and waited long enough, staring at Media Encoder, mentally willing the file to go through the dynamic link that my boss started poking at me with a sharp stick to see if I was still alive... I've had a similar lack of luck exporting from AE to ME in different ways.

   I've removed all the third party plugins I could identify and find, but that didn't help either. I've restarted the software probably nineteen times, and have rebooted my iMac several times as well, but alas and alackaday, the problem persists. I've fiddled with various settings in AE and ME, but...

   If anyone has a solution to this I'd be very grateful! (At the moment I'm using the "export via AE as a .MOV, import the .MOV to ME, export as H.264" workaround, but that's adding several steps to my workflow.)

   I'm working on a Late 2015 27" iMac with Big Sur (v. 11.6), 32 GB RAM.

   Hello! Since upgrading my Adobe suite to the latest 2022 versions I haven't been able to export my files from After Effects to the Media Encoder. When I'm ready to render I'll go to "File > Export > Add to Adobe Media Encoder Queue..." as usual, but nothing actually shows up in Media Encoder's Queue. I've sat and waited long enough, staring at Media Encoder, mentally willing the file to go through the dynamic link that my boss started poking at me with a sharp stick to see if I was still alive... I've had a similar lack of luck… more

   •  

   87 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   111 comments  ·  Workflow & interoperability  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

   Hi everyone,

   Thanks very much to everyone who collected and sent in log files. The cause of the issue has been identified as specific to After Effects running on macOS, with a fix now available in After Effects version 22.0.1, which can be downloaded through the Creative Cloud Desktop app. After updating to AE 22.0.1, please restart your machine to ensure that any processes which might be blocking Dynamic Link have been closed before attempting to send any comps from AE to Adobe Media Encoder.

   In order to help us distinguish between the Mac-only issue that was introduced in 22.0.0 and other pre-existing issues with sending AE comps to Media Encoder, we are closing this report as “Resolved”.

   If you are still experiencing this issue on Windows or after updating to 22.0.1, please either create a new UserVoice post or find an existing one that matches the problem you are seeing. We understand that existing issues with sending comps to Media Encoder may not be resolved for you, but it is critical that we keep the issues separate in order to properly investigate and isolate any failures.

   Thank you all for reporting this issue, and we apologize for any disruptions this breakage may have caused,
   - John, After Effects Engineering Team

   Hi everyone,

   Thanks very much to everyone who collected and sent in log files. The cause of the issue has been identified as specific to After Effects running on macOS, with a fix now available in After Effects version 22.0.1, which can be downloaded through the Creative Cloud Desktop app. After updating to AE 22.0.1, please restart your machine to ensure that any processes which might be blocking Dynamic Link have been closed before attempting to send any comps from AE to Adobe Media Encoder.

   In order to help us distinguish between the Mac-only issue that was introduced in 22.0.0 and other pre-existing issues with sending AE comps to Media Encoder, we are closing this report as “Resolved”.

   If you are still experiencing this issue on Windows or after updating to 22.0.1, please either create a new UserVoice post or find an existing one that matches the problem you are… more

2. BUG: Cant paste text from other apps into After Effects

   Since the last update I cant paste text from other apps (browser, word, etc) into After Effects. Looks like AE doesnt recognize I have something in my clipboard. CTRL+V doesnt work, if I go to "edit" the paste option is greyed out.

   Using latest AE (v18.4) on Windows 10.

   If I revert to v18.2.1 everything works as it should.

   80 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   52 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

   Hi everyone,

   This bug has been fixed in the latest version of After Effects 2021 ( 18.4.1 ). See https://helpx.adobe.com/after-effects/kb/fixed-issues.html.

   Please install the latest version and let us know if you are continuing to see issues with pasting from other applications. You should no longer need to use the workaround of opening After Effects first before selecting a project file; pasting into Text layers should work when opening AE by double-clicking a project file.

   Thank you all again for reporting this issue,
   - John, After Effects Engineering Team

3. Fix the string memory leak. Its been happening since I updated to 2020 After Effects
   68 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   39 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Resolved  ·  AdminVictoria Nece (Sr. Product Manager, Motion Graphics and VFX, Adobe DVA) responded

   This issue is fixed in After Effects 17.0.1, released last night.

4. aerender fails on Mac OS 11.4 with error -1701 "AEGetParamPt failed at line 918"

   in Mac OS 11.4, aerender fails. The rumor is it's a permissions issue, but it occurs despite all permissions granted to After Effects and Terminal.

   $ '/Applications/Adobe After Effects 2021/aerender' -project SHOW1154.aep
   aerender version 18.2x37
   PROGRESS: Launching After Effects...
   aerender ERROR -1701: AEGetParamPt failed at line 918
   $ /Applications/Adobe\ After\ Effects\ 2020/aerender -project SHOW1154.aep
   aerender version 17.7x45
   PROGRESS: Launching After Effects...
   aerender ERROR -1701: AEGetParamPt failed at line 918

   62 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   38 comments  ·  Stability  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

   Hi all,

   This issue is fixed in the release version of After Effects 22.0. Please try it out and let us know if you continue to have any additional issues with aerender on macOS.

   Thank you for reporting this issue!

5. Fix 3d camera tracker in AE

   3d camera tracker no longer completes the solve and doesn't have any progress metre.

   62 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   16 comments  ·  Stability  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Resolved  ·  AdminVictoria Nece (Sr. Product Manager, Motion Graphics and VFX, Adobe DVA) responded

   Thank you for your feedback. Issues with the tracker were fixed in AE 15.1.2.

6. Rotation tool seems broken

   With the latest version (17.1.3) the rotation tool freaks out when using it for the layer transform rotation. Somehow it does work fine for parametic shapes. Just by dragging a little bit, it rotates like 2000 times.

   49 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   27 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Resolved  ·  AdminTim Kurkoski (After Effects Senior Quality Engineer, Adobe DVA) responded

   Thank you for reporting this bug. This bug was fixed in the September 2020 update for After Effects, version 17.1.4.

   A list of fixed issues is available here:
   https://helpx.adobe.com/after-effects/user-guide.html/after-effects/kb/fixed-issues.ug.html

7. String memory leak

   Error 83::2 - String Memory Leak
   I get this error message every time I log out of AE 2019 whilst using one particular project that involves a lot of imports. Will not open the files again later. I can work around it by importing the file into a new project, but once I save the NEW project, under a different name and go to quit the program, I get the same error message and rinse and repeat. I don't know which, if any, files are corrupt and the program otherwise acts normally until I try and close out the program.It doesn't generate an error report or anything, so I can't access that. When I try to reopen, whatever the error is causes the files to open part way, and then the application stops responding. Any thoughts? I've lost HOURS of work on this project every time.

   Error 83::2 - String Memory Leak
   I get this error message every time I log out of AE 2019 whilst using one particular project that involves a lot of imports. Will not open the files again later. I can work around it by importing the file into a new project, but once I save the NEW project, under a different name and go to quit the program, I get the same error message and rinse and repeat. I don't know which, if any, files are corrupt and the program otherwise acts normally until I try and close out the program.It… more

   •  

   •  

   47 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   19 comments  ·  Stability  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Resolved  ·  AdminVictoria Nece (Sr. Product Manager, Motion Graphics and VFX, Adobe DVA) responded

   This is fixed in After Effects 17.0.1, released last night. Please update and let us know if you’re still seeing any issues.

8. Zero denominator converting ratio denominators 17 : : 18

   For After Effects and Premiere Pro users, we provide a graphic and animation pack, which is used by more than 3000 customers.

   After your last updates, our customers began reporting that they were receiving the unstoppable zero denominator error message when trying to use our library. We have tried to find the source of the problem, but it continues to appear randomly with no logical explanation. As I can see some other users have reported this bug related to Time Remap.

   Here is a sample project file that gives the error.

   https://drive.google.com/file/d/1-9WJGP5JsrmULsGRTIxxxRWbdRUG6bVF/view?usp=sharing

   This bug makes our product unusable to users and as a consequence will make our company suffer a substantial financial loss. There is nothing we can do on our side in order to fix the bug. So we request that the bug be fixed as soon as possible.

   For After Effects and Premiere Pro users, we provide a graphic and animation pack, which is used by more than 3000 customers.

   After your last updates, our customers began reporting that they were receiving the unstoppable zero denominator error message when trying to use our library. We have tried to find the source of the problem, but it continues to appear randomly with no logical explanation. As I can see some other users have reported this bug related to Time Remap.

   Here is a sample project file that gives the error.

   https://drive.google.com/file/d/1-9WJGP5JsrmULsGRTIxxxRWbdRUG6bVF/view?usp=sharing

   This bug makes our product unusable to users… more

   •  

   •  

   44 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   24 comments  ·  Stability  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

   Hi everyone,

   
   

   The latest release of After Effects (22.6) contains a fix for this issue. Please update to the latest release and let us know if you continue to see any issues with projects that were displaying this error on open or preview.

   A complete list of issues fixed in 22.6 can be found here: https://helpx.adobe.com/after-effects/kb/fixed-issues.html

   Thanks again for reporting this issue,

   - John, After Effects Engineering Team 

9. BUG: AE 18.2 on Macs cannot read jpg sequences: file format module could not parse the file (45 :: 36)

   I am a template creator. My customers who are using Macs cannot open my After Effect projects that use jpg-sequences. I received the error from 3 customers and one colleague who has access to a mac did confirm it to me. JPG sequences cannot be opened on AE 18.2 on a Mac. On windows, it works fine.

   The error message is
   After Effects Error: the file format module could not parse the file (45 :: 36)

   Please fix this bug asap.

   37 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   36 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

   This issue has been fixed in the latest After Effects 2021 release ( v18.4 in July 2021 ). Older projects with JPEGs and JPEG sequences should open and render as expected. If you continue to experience this issue, please let us know here or in a new UserVoice report.

   Cheers,
   - John, After Effects Engineering Team

10. BUG: Using a 4K monitor results in droping frames from RAM preview

    I recently upgraded to a 4K monitor. Now RAM previews consistently do not play back real-time. Changing the resolution of the monitor to 1080p OR resizing the entire After Effects application window to a quarter screen results perfect playback. I've tested this on several other workstations that either have 1080p or 4K monitors and have been able to reproduce this. They all have different graphic cards and plenty of RAM. I've played around changing the MST settings on the display without any changes.

    Tested on several versions of:
    Windows 10 Pro
    nVidia 1070's / 1080's
    32 GB Ram

    Latest nVidia drivers plus several previous versions tested.

    Latest After Effects: 15.1.2 (Build 69)

    I recently upgraded to a 4K monitor. Now RAM previews consistently do not play back real-time. Changing the resolution of the monitor to 1080p OR resizing the entire After Effects application window to a quarter screen results perfect playback. I've tested this on several other workstations that either have 1080p or 4K monitors and have been able to reproduce this. They all have different graphic cards and plenty of RAM. I've played around changing the MST settings on the display without any changes.

    Tested on several versions of:
    Windows 10 Pro
    nVidia 1070's / 1080's
    32 GB Ram

    Latest nVidia… more

    23 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    25 comments  ·  Performance  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    Resolved  ·  AdminVictoria Nece (Sr. Product Manager, Motion Graphics and VFX, Adobe DVA) responded

    The latest (November 2019) release of After Effects includes major improvements to our preview architecture. You should see reliable, real-time playback of cached frames.

11. Please fix RAM/Cached Preview

    Please fix the very temperamental and broken cached (formally RAM) preview. It works perfectly well in versions up to and including CC2014 - 100% solid and reliable every time as you’d expect in a shipping product. What happened with CC2018?!? Surely this is an absolutely central function? I use it all day every day: preview, tweak, preview, tweak, preview, tweak. I constantly end up having to purge all or restart AE to remedy it. How can it be so broken for so long?

    22 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    6 comments  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    Resolved  ·  AdminVictoria Nece (Sr. Product Manager, Motion Graphics and VFX, Adobe DVA) responded

    The latest (November 2019) release of After Effects includes major improvements to our preview architecture. You should see reliable, real-time playback of cached frames.

12. "V" shortcut does not work in AE 18.1

    After update to 18.1 the "V" key is not working to choose the selection tool.

    21 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Resolved  ·  12 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

13. Bugreport: wrong colors with PNG import since AfterEffects 17.7.0

    Since AfterEffects 17.7.0 the colors of PNG files will be shown not correctly. It seems the the PNGImporter ignores the colormanagement of the files or does something else wrong.
    Attached you can find screenshots with wrong and correct result.
    I also wanted to upload a sample scene so that you can test it on your site, but an upload of zip or aep is not possible.

    •  

    •  

    20 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Resolved  ·  9 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

14. BUG: Double clicking keyframe in timeline does not open keyframe properties

    When double clicking a keyframe in the timeline the keyframe properties do not open, only the keyframe is selected. You need to manually right click and edit the keyframe to change values.

    This issue only started when updating to AE Version 17.1.3 (Build 41) on Windows 10.

    20 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    16 comments  ·  Workflow & interoperability  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    Resolved  ·  AdminDacia Saenz (Senior Quality Engineer, Adobe DVA) responded

    Fixed in September release 17.1.4

15. Go to layer in-point and out-point (shortcuts I and O on layers panel) on AE 2020 not working.

    Updated to Ae CC 2020 and going to the beginning or end of a layer isn't possible because the shortcuts (keys I or O) are not working.

    •  

    19 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    23 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    Resolved  ·  AdminVictoria Nece (Sr. Product Manager, Motion Graphics and VFX, Adobe DVA) responded

    This is fixed in After Effects 17.0.1, released last night. Please update and let us know if you’re still seeing any issues.

16. Access text properties (kerning, font size, leading, etc) via scripting

    Access text properties (kerning, font size, leading, etc) via scripting
    We need more access to text properties via scripting. It will be helpful to change, for example, the font size of a text layer via scripting, that way the textbox stay the same size becouse right now I can only change the scale of the layer and it changes all proportions of the layer (height and with in pixels, size of the textbox).
    If we can access to that properties via scripting we can let all LayerObject attributes the same (textboxes, width, height, scale) and only change font size, leading, kerning, tracking, text stroke width, color, etc).

    Thanks for your time and sorry for my english.

    Access text properties (kerning, font size, leading, etc) via scripting
    We need more access to text properties via scripting. It will be helpful to change, for example, the font size of a text layer via scripting, that way the textbox stay the same size becouse right now I can only change the scale of the layer and it changes all proportions of the layer (height and with in pixels, size of the textbox).
    If we can access to that properties via scripting we can let all LayerObject attributes the same (textboxes, width, height, scale) and only change font size, leading,… more

    15 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Workflow & interoperability  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    Resolved  ·  AdminVictoria Nece (Sr. Product Manager, Motion Graphics and VFX, Adobe DVA) responded

    http://docs.aenhancers.com/other/textdocument/ These features are accessible in scripting through the TextDocument object.

17. rotobrush crashes on m1 macbook pro

    Hi, I've read on other issues of when rotobrush crashes on first stroke. This is NOT my issue. I'm able to generate as many strokes as I want.. but only on the first frame. As soon as I move forward (or backward), AE crashes. Help!

    I am using the latest AE on the M1 Macbook Pro — I've attached my specs.

    •  

    13 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Resolved  ·  11 comments  ·  Stability  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

18. Optimize Shapes and vector layers

    Currently the biggest bottleneck or noticeable speed degredation for me after getting a CPU with more cores and a lower clockspeed has been shape layers and vectors. If I have a comp with lets say 100 small shape circles, the FPS in After Effects drops to such a low level it is hard to even work. Since things are being optimized in After Effects and tasks are being moved to the GPU, this is one area of the program I would really like to be improved. Shapes and vector layers are very commonly used, so it shouldn't be such a huge bottleneck with modern hardware.

    Currently the biggest bottleneck or noticeable speed degredation for me after getting a CPU with more cores and a lower clockspeed has been shape layers and vectors. If I have a comp with lets say 100 small shape circles, the FPS in After Effects drops to such a low level it is hard to even work. Since things are being optimized in After Effects and tasks are being moved to the GPU, this is one area of the program I would really like to be improved. Shapes and vector layers are very commonly used, so it shouldn't be such a… more

    13 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Resolved  ·  4 comments  ·  Performance  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

19. Fix expression editing within graph view

    In both AE 17.0.0 and 17.0.2, I did not test it in 17.0.1. Using Win10 with a Ryzen 3700x and a GTX 1060 6gb

    When editing or writing expressions while in the graph view mode, it is hit or miss whether or not the new code will be commited.

    It was suggested by another user to use the 'enter' key on the numpad to commit changes, but this didn't work every time either, so it doesn't solve the problem.

    When editing expressions in the normal layer view everything works and saves/updates as it should. You just type out the code and then click off and it commits those changes. It should work the same in the graph view but it doesn't seem to.

    I've attached a screen capture to show what is happening.

    In both AE 17.0.0 and 17.0.2, I did not test it in 17.0.1. Using Win10 with a Ryzen 3700x and a GTX 1060 6gb

    When editing or writing expressions while in the graph view mode, it is hit or miss whether or not the new code will be commited.

    It was suggested by another user to use the 'enter' key on the numpad to commit changes, but this didn't work every time either, so it doesn't solve the problem.

    When editing expressions in the normal layer view everything works and saves/updates as it should. You just type out the code… more

    •  

    12 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    5 comments  ·  User experience/interface  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

    Hi all,

    Thank you for reporting this issue. As of After Effects 17.7, this issue has been fixed. Please let us know if you continue to see any similar problems when using the expression field in the Graph Editor.

    Thanks again,
    - John, After Effects Engineering Team

20. BUG - pen tool crash

    Weird bug where when using the pen tool, if the footage panel is open, passing over it freezes then crashes AE. Submitted the crash report and posting here in hopes it can be duplicated and fixed.

    11 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    26 comments  ·  Stability  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    Resolved  ·  AdminTim Kurkoski (After Effects Senior Quality Engineer, Adobe DVA) responded

    This bug has been fixed in the November 2020 update for After Effects, version 17.5.1. You can install the update via the Creative Cloud desktop app.