After Effects

Welcome to the Adobe After Effects feedback page. Submit feature requests and bug reports to the After Effects team via this UserVoice site and see what ideas or issues other users have shared.

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  1. Remember output folder for every project

    My life would be days longer if After effects was able to render to the same folder the project rendered to last time instead of switching to the last place chosen regardless of wether it was a different project file (which makes no sense to me)

    Having to work quickly on multiple projects in the same timeframe leaves me with scatterer render files that swell the hard drive and take an age to sort through down the line.

    35 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. AE CC 2019 keeps crashing

    I didn't experience any immediate problems after updating to the new version, and I was actually excited about it. However, today the problems started. I was masking a layer, when all of a sudden AE crashed and I got this error on my screen "<140735526355840> <BEE_MiscTasks> <5> Set Artisan Task: Classic 3D". Tried googling but couldn't really find a solution for this specific problem. Running AE on a MacBook Pro (Retina, 15 inch, Mid-2015) with OS High Sierra 10.13.6. Now, when I try to open the project the app keeps freezing.

    32 votes
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    34 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. After Effects brush bug

    After Effect's pen pressure for the brush isn't compatible with the latest Wacom tablet drivers. I've seen this topic a lot in the Adobe forums, but it seems that Adobe has not yet addressed this issue.

    In the attached picture I've selected Brush 19. When Size is set to Pen Pressure (as in the photo), I can only draw those very thin and almost invisible lines on the left. When the Size is set to Off, I can only draw those two thicker lines in the middle. This seems to be a common issue in AE with no fix yet,…

    14 votes
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    10 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. Give us a proper bug reporting tool.

    If I am posting a bug report, I am not giving Adobe an "idea." Everything about this reporting page indicates that anything posted here will be completely ignored. Honestly, it's insulting that a subscriber giving Adobe almost $60 a month should be treated this disrespectfully. Put in a proper bug reporting mechanism that prioritizes bug reports and offers some kind of feedback to indicate whether the bug has been addressed or deemed invalid.

    11 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    What additional features would you like to see in a bug reporting tool?

    The UserVoice platform is a new tool (as of 2018) that Adobe DVA product teams are using to track user feedback, and allow public voting and commenting on suggestions. Prior to this, reports were not visible to the public, so no voting or discussion could occur on a given report.

    Submissions to this site are reviewed by the Adobe DVA product teams. Not every submission will receive a response, but we are reading the submission and using the feedback in our planning process for future updates to After Effects, Premiere Pro, and our sibling applications. We’ve closed many submissions to this site as completed after a new update has been released, when the submission was addressed by the update. Other submissions are closed as not actionable, or declined, if the request does not align with our development…

  5. A keyboard shortcut to add a keyframe to which ever property you have selected.

    If I have any property selected in the timeline I would love the ability to use a keyboard shortcut to add a keyframe, I realise you can do this on a small few of the properties, Scale, Position, etc... BUT it would be great to have the ability to do this on which ever property you have selected. If you can already do this, my apologies, but I don't think you can. Please generous Adobe staff can you work your magic. :-)

    11 votes
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    1 comment  ·  Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this feature request.

    To create a keyframe for selected properties, you can choose the Animation > Add Keyframe command. (The name of this command will change if you only have one property selected, ex. Add Opacity Keyframe.)

    This command does not have a keyboard shortcut defined by default. However, you can assign a keyboard shortcut for it: choose Edit > Keyboard Shortcuts. More information about assigning keyboard shortcuts can be found here:
    https://helpx.adobe.com/after-effects/using/keyboard-shortcuts-reference.html#VisualKeyboardShortcutEditor

    Given this information, do you still have a request for us? That is, do you want a shortcut defined by default? If so, which shortcut? (One that is already not in use by After Effects.)

  6. Still can't use 4K monitors with AE

    We are up to v16of this program and I am still unable to use my 4K monitors to the fullest (or close to it) because I get random black vertical lines on my timeline when scrubbing or previewing, and also RAM preview does not work. It just won't preview in real time.

    I have to set my monitors to the Windows recommended scaling of 200%, which makes everything bigger, but I would like to set it to 150%-175% to have more real state. I think this is something that should get attention as i'm pretty sure many people have this…

    10 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. H264 import as well as export not supported??? (AE15.1.1)

    Hey
    At the post facility where I work we upgraded to After Effects 15.1.1 on monday, reassured that h264 (.mp4) was still possible via AME + that QT7 codecs were still supported for IMPORT (as per release notes https://helpx.adobe.com/x-productkb/multi/quicktime7-support-dropped.html)

    Unfortunately, AE just hangs indefinitely when importing QT H264... which is going to be a logistical nightmare for old projects that need to be reopened containing QT H264 files....

    FYI, running Mac OS Sierra 10.12.6 (over 14 workstations)
    No change whether footage on networkdrive, local drive.

    Any suggestions?? urgently, if poss...

    Thanks

    8 votes
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    0 comments  ·  Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    H.264, along with many other codecs, inside a QuickTime file remain supported for import in After Effects 15.1 and Premiere Pro 12.1.

    Can you please send us a link to a file that demonstrates the problem? We will inspect it to evaluate the problem. If you prefer not to post it publicly, you can send it to aebugs@adobe.com.

    Most of the problems we have encountered with QuickTime files using supported codecs are that they use little-used QuickTime 7 functionality that is not natively supported by After Effects or Premiere Pro. That, or the file itself is malformed in some way. In previous versions of After Effects and Premiere Pro, the 32-bit QuickTime process could be used to process these files; now that it is gone, any such files that relied on QuickTime 7 functionality will fail to import.

    We can look at…

  8. 15.1 (Windows) is unable to properly import Quicktime MOVs

    AE is unable to import Quicktimes Properly on version 15.1 for Windows.

    Upon importing the asset, sometimes the error "Source file has no importable streams" appear. Sometimes the MOV does import, but only has the audio stream available.

    Downgrading to 15.0 fixes this issue.

    8 votes
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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    Are you still experiencing this problem in After Effects 15.1.2 (July 2018 release) or After Effects 16.0 (October 2018 release)?

    Many issues with importing QuickTime .mov files were fixed in these releases.

    If you continue to experience problems, please post or link to a sample file that is not working as you expect.

    Note that After Effects 15.1 was the removed support for legacy QuickTime formats and codecs. After Effects 15.1 and later remain capable of importing and exporting QuickTime .mov files with common codecs, like Apple ProRes, Avid DNxHD/HR, and others. The main difference now is that After Effects supports these codecs natively instead of relying on external QuickTime components.

    More detail and a list of supported codecs is here:
    https://helpx.adobe.com/x-productkb/multi/quicktime7-support-dropped.html

    If a codec you want to use is not on that list, please post a new request here with the specific…

  9. Audio and video playback bugs

    I'm Japanese. I use Google Translate.

    When playing back only the audio on the After Effects timeline, the beginning of the audio is cut off and it can not be played back properly.
    How, if you play video and audio simultaneously, you can play audio normally.

    This happens even if the composition has only an audio layer.

    You can confirm that After effects are playing in real time from the information panel.

    The environment of PC is as follows.

    Windows Main PC
    CPU: Core i7-8700K
    Memory: 32GB
    GPU: RTX 2080
    After Effects: CC2019

    Windows Sub PC
    CPU: Core i7-7700K
    Memory:…

    6 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Audio playback is choppy - Bug

    Audio playback is choppy and sometimes slows to a crawl in After effects. This happens even without any video in the comp on my win7 PC.
    My configuration is 2x8 core Xeon E5-2630
    32GB RAM
    SSD cache disc
    Audio works fine in all other applications so I assume this is an AE bug.

    6 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this report.

    We need more information before we can investigate this problem.

    Is the audio choppy only while After Effects is rendering previews, or after the composition is cached in RAM and playing back?

    While After Effects is rendering a preview, audio playback may be choppy or slowed down, as playback at this point may not be real-time.

    Once the preview is rendered and cached (the rendered frames are represented by green marks in the Timeline panel), playback should be real-time and audio playback should be smooth.

    You can determine whether or not playback is real-time in the Info panel.

    If the problem is only that audio is not smooth while previews are being rendered, you can disable audio during rendering in a couple of different ways:
    - In the Preview panel, enable the Cache Before Playback option. This causes After Effects to not attempt playback…

  11. Fix audio playback using period (.) key

    When using the period (.) key on the numpad to play audio only, it doesn't play the audio from the start but cuts off the first second or so. This has been a bug for a while now and I'm surprised it's still in there and noone reported it before.

    6 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    We need more information in order to investigate this problem.

    - What version of After Effects are you using? From the About After Effects screen, ex. After Effects 16.0
    - What OS and version are you using? ex., Windows 10 or macOS 10.14
    - What type of audio files are you using in your composition?

  12. BUG: Lumetri Colour

    When I put Lumetri Colour directly on footage it starts to glitch and with every playback in a different way. The problem is that when exporting it also has the glitches and with every export of the same video and the same lumetri settings the glitches are different.

    6 votes
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    0 comments  ·  Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    We need more information to understand what is happening. Can you please share:
    - Screenshots of the problem.
    - A project file and/or rendered result that demonstrates the issue.
    - Information about the computer you are using, including OS and video card details.

    Also, is GPU acceleration enabled? Open Project Settings > Video Rendering and Effects. If this is set to Mercury GPU Acceleration, try setting it to Mercury Software Only. Or vice versa. After making the change, make sure to purge cached frames, via Edit > Purge > All Memory & Disk Cache.

  13. Bug - I cannot open JSON data project in CC2018 update 15.1.1, created in 15.1.0

    Cannot open a previously created data driven project, it says: Problem encountered with file. Conversion to MGJSON using converter JSON with id com.adobe.sensor.jsonConverter failed

    ?????????????????

    6 votes
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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fix timeline issue in the latest update

    On a macbook air 2017 running mojave 10.14.3, left clicking in the timeline DOES NOT work at all, only option is to right click which somehow registers, the recent update broke left clicking on the timeline and no layers can be clicked, this is a major bug and paralyzes my work. Please get it fixed ASAP

    5 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reporting this bug.

    We are currently investigating this problem but are having difficulty reproducing the issue. To isolate and fix the problem, if you are experiencing this we would like to know:

    - What OS and version are you using? (ex., Windows 10 or macOS 10.14.3)
    - What hardware are you using? (ex., 2018 MacBook Pro or MacBookPro15,2 (A1989)
    - Did the problem always occur since you first installed After Effects 16.1 or did something trigger it?
    - If something triggered it, does restarting After Effects clear the problem? Restarting the computer? Clearing the After Effects preferences?
    - If something triggered it, what is the trigger?

  15. Zoom tools in the graph editor

    There are great tools to zoom in Audition and Premiere. How come no zoom tools in the graph editor? Yes, mouse wheel and alt+mouse wheel work, but why are there no buttons in the UI?

    5 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this request.

    Can you please elaborate on which zoom tools you’d like to see added to the graph editor? Please be specific.

    At the bottom of the graph editor, there are four existing zoom tools:

    • The Zoom In – Zoom Out “mountain range” buttons and slider, which is present for the Timeline panel whether you’re viewing the graph editor or time layout.
    • The Auto-zoom Graph Height button (magnifying glass with double vertical arrow).
    • The Fit Selection to View button (graph box with one wavy line).
    • The Fit All Graphs to View button (graph box with three wavy lines).

    More details about the graph editor is here:
    https://helpx.adobe.com/after-effects/using/animation-basics.html#the_graph_editor

    Keyboard shortcuts for zooming (- and + keys, or Alt/Option + mouse wheel scroll) or panning (hold spacebar or H key to temporarily change to the Hand tool) in the Timeline panel also work when the graph editor view…

  16. 5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this feature request.

    You state, “Bring back the ability to scroll with the cursor”, however After Effects has never had this functionality. While Photoshop and some other Adobe applications allow this, After Effects has not ever previewed a font in context of selected text layers when the mouse pointer rolls over font names in the Font Family menu.

    So, to clarify: are you asking that this functionality be added to After Effects? Or is there a different functionality that existed in previous releases of After Effects that you’re referring to?

  17. Bug Report - AE 16.0.1 - Lumetri Scopes not displaying anything after some use.

    When using the Lumetri Scopes, after having AE open for some time, the scopes themselves disappear and there seems to be no way to get them working again. I can close the scopes panel and reopen it and also try to change what scopes are displaying but nothing works. Must restart AE for them to work again. Problem typically occurs when changing from one composition to another.

    4 votes
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    3 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for this bug report.

    Are you also using external video preview via Mercury Transmit? (Preferences > Video Preview)

    When the problem starts, try enabling and then disabling Mercury Transmit. You could also try pressing the / key on the numeric keypad.

    (Under the hood, Lumetri Scopes captures the frame using Mercury Transmit. Although Transmit does not need to be enabled in the prefs for Lumetri Scopes to do this, I’m curious if toggling it on/off would help, or maybe there is a conflict with another Transmit device.)

  18. In panel 3 add a video play button

    Yes I am new to After Effects, just loaded it, but 30 years working software, including Light Room and Photo shop, you don't have a play button??
    Add a play button for newbies. And yes, I am off to watch and learn from the tutorials

    4 votes
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    0 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for filing this suggestion.

    The play button in After Effects, and other playback controls, are in the Preview panel. In the Default and Standard workspaces, you can find the Preview panel docked in the column of panels along the right side (underneath the Info and Audio panels). You can undock and/or reorganize the panels to your liking.

    I appreciate that you expect the play controls to be in the same window as the video, which is a common convention for video playback applications. And I agree with you that we should move the playback controls in After Effects. The design After Effects is currently using was made before that convention was common, and had solid logic at its time. While we’ve considered changing that UI, changes to an established application like After Effects come with many complications, and we need to be sure that the benefits of such change…

  19. Issue: "After Effects has encountered a failure related to GPU-enabled effects on this frame" message

    Issue:

    "After Effects has encountered a failure related to GPU-enabled effects on this frame" message

    Message states "After Effects has encountered a failure related to GPU-enabled effects on this frame. This is likely because your GPU is out of memory."

    Suggestion:

    Decreasing your rendering resolution, close application that may be using GPU resources, or set this project to render effects using "Mercury Software Only" in: File -> Project Settings -> Video Rendering and Effects

    In my case, I opened AE only while working on a project. I couldn't render the clip with mask transition.

    My GPU is GTX1060. "Video Rendering…

    4 votes
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    4 comments  ·  Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →
  20. phantom time indicator

    When I select a layer and hit "i" or "o," there is a phantom time indicator that appears there, but the physical one stays where it was. I've attached a picture of what it looks like. Thanks.

    4 votes
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    2 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    To investigate this, it would be most helpful if you could send us a project file that demonstrates the issue. My suspicion is that this only happens when the layers are in a specific state.

    Post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com. (If you send to that address: A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK. B) Post a comment here when you have sent the email. I need to manually check that inbox.)

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