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ANNOUNCEMENT - This forum has been moved


In an effort to improve communications between you and the After Effects team, we are moving this feedback forum to the After Effects page on the Adobe Support Community. As requested, bugs and feature requests will be able to live separately in that forum.

This move is happening in part to acknowledge that we haven't been responsive enough here, and are combining our forums to help remedy that. Ideas and their attached comments from this UserVoice forum will be migrated based on how many voted for them. Check your profile on the Adobe Support Community to see any migrated posts that you've created or commented on. If you have an item here that did not make the migration, please bring it over to our new home.

See you soon on the Adobe Support Forum!

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18 results found

  1. After Effects 2022 won't save/export/import or respond to anything!

    Recently After Effects has not been letting me save my projects. At some point during my time working on a project, After Effects becomes unresponsive and when clicking save/save as, nothing happens. It does not save. It seemed like anything to do with accessing files just wasn't responsive. I can't import/export, choose where to render to, or most importantly save!! Today however, it happened again and so I just tried to render to the default chosen file, but it wouldn't even respond to anything I click. When hovering over buttons like 'render' it would show the hover selection appearance but…

    6 votes

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    4 comments  ·  Performance  ·  Admin →
    Resolved  ·  AdminJohn Colombo (Quality Engineer, After Effects, Adobe, Adobe DVA) responded

    Hi all,


    Thank you all for reporting this issue. A fix for being unable to save or access other file browsing dialogs like import, export, etc, is available in the latest After Effects 22.6. Please update to that version and do let us know if you encounter this problem again.

    A full list of the issues fixed in After Effects 22.6 ( including this one ) is available here: https://helpx.adobe.com/after-effects/kb/fixed-issues.html

    We apologize for the frustration this issue has caused and we appreciate you reporting it so that it could be fixed as soon as possible.

    - John, After Effects Engineering Team 



  2. How do I disable cache frames when idle?

    I wish I could disable it when I want

    1 vote

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    1 comment  ·  Performance  ·  Admin →

  3. right to left writing

    hi please add right to left writing for middle eastern country please
    its really an important option and reduce your product popularity
    all other adobe apps has it

    1 vote

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    2 comments  ·  Performance  ·  Admin →

  4. Draft 3D ground plane bug

    Just tried the new draft 3d and ground plane and I am getting this on my viewport (see the following image). It seems like there is no refresh on the viewport.
    Win 10
    Gtx 1060
    Ryzen 9 3900X

    2 votes

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    0 comments  ·  Performance  ·  Admin →

  5. offset effect stops alpha matte working in 32 bit AE2020

    working in 4k, 32 bit, full res, and using the offset effect has caused the alpha matte to stop working in this example AE project. the "shadow" layer dissapears entirely instead of being matted, not always, but most of the time. changing to 16 bit fixes the problem. also opening in 2019 fixes the problem.

    AE example here
    https://www.dropbox.com/s/n1gs6lcy3vxj9gq/32bit%20matte%20error%20with%20offset%20effect.aep?dl=1

    1 vote

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    Resolved  ·  2 comments  ·  Performance  ·  Admin →

  6. AE17.6 Codec fine - AE17.7 Codec error

    1. AE17.6 -- I import footage from Sony PMW-F5 with codec AVC40962160_H422IP@L52 (no problems)
    2. Save project
    3. Upgrade to AE17.7
    4. Same footage doesn't read - error.
    5. Downgrade to 17.6 - footage is fine.

    System: Windows 10 Pro

    1 vote

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    Resolved  ·  0 comments  ·  Performance  ·  Admin →

  7. After Effects Suddenly Quits when manually typing numbers into current-time display box

    After Effects Suddenly Quits when manually typing numbers into current-time display box. This bug has been plaguing me for over a year now on multiple different computers (all macs), multiple updates of After Effects. When I enter manual timecode into the current-time display box in the upper left hand corner of the timeline, After Effects will often suddenly quit. This happens very regularly. It happens to me on macs I've used at offices. It happens on my old computer, it happens on my laptop, I just bought a new computer and installed a fresh version of the latest program and…

    1 vote

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    Resolved  ·  1 comment  ·  Performance  ·  Admin →

  8. Font Style is not working properly in Public Beta 17.6.0

    When trying to change font style it is acting weird and I cannot change it on Macbook Pro late 2016

    1 vote

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    Resolved  ·  0 comments  ·  Performance  ·  Admin →

  9. AE 2020 fixed ram preview for me... YAY! However, Numberpad "." no longer previews just the audio

    AE 2020 fixed ram preview for me... YAY! However, Numberpad "." no longer previews just the audio. If I hit the "." key, the play-head moves across the timeline, but there's no audio... and I don't see anything in the audio levels display either. If, however, if I enable video preview in the Numberpad "." preview, I get audio... AND video—which obviously defeats the purpose of an audio-only preview.

    11 votes

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    13 comments  ·  Performance  ·  Admin →

  10. RAM preview is not playing at the correct speed anymore.

    In a 1080p comp, a shape layer is animated in position, the RAM preview is slow/laggy and play aorund 19-20 fps instead of 25.
    But if I scrub the timeline, everything is smooth, reactive.
    See the video attached, What can I do ?

    Here is my specs :
    OS Name Microsoft Windows 10 Professionnel
    Version 10.0.18362 Build 18362
    Other OS Description Not Available
    OS Manufacturer Microsoft
    System Type x64-based PC
    System SKU LENOVOMT20M9BUThinkFMThinkPad P52
    Processor Intel(R) Core(TM) i7-8850H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
    BaseBoard Manufacturer LENOVO
    BaseBoard Product 20M9001KMB…

    7 votes

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    1 comment  ·  Performance  ·  Admin →

  11. RAM Preview Performance Bug... Again :\

    Since updating to the latest build of AE (16.1.2 Build 55) my ram previews are again unstable at best (a problem I haven't had with a number of previous AE builds).

    If I open a project that has a number of other reduced AE projects that have been imported into that project, my RAM previews stutter like crazy and the feature is basically unusable (again, a problem I haven't had with a number of previous AE builds… I’m so disappointed to see it return).

    If I reduce that project, I can get an almost useable RAM preview, but there’s still…

    7 votes

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    3 comments  ·  Performance  ·  Admin →

  12. BUG: Using a 4K monitor results in droping frames from RAM preview

    I recently upgraded to a 4K monitor. Now RAM previews consistently do not play back real-time. Changing the resolution of the monitor to 1080p OR resizing the entire After Effects application window to a quarter screen results perfect playback. I've tested this on several other workstations that either have 1080p or 4K monitors and have been able to reproduce this. They all have different graphic cards and plenty of RAM. I've played around changing the MST settings on the display without any changes.

    Tested on several versions of:
    Windows 10 Pro
    nVidia 1070's / 1080's
    32 GB Ram

    Latest nVidia…

    23 votes

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    25 comments  ·  Performance  ·  Admin →

  13. Comps that are rendered/green in timeline are not playing back in real time

    I always thought a ram preview meant the preview would play back from ram in real time. this is often not the case. Most the time, especially comps with audio, don't play back in real time even if they are committed to ram or disk cache (Which means you either get the warped record slow down, or if that's muted in settings, nothing at all)...why is this, on every machine I've worked on...

    4 votes

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    2 comments  ·  Performance  ·  Admin →

  14. AE 2019 Preview Renders Unusably Slow

    For some reason, comps in After Effects are spontaneously vacillating between previewing smoothly with almost no stutters, and suddenly screeching to a crawl, making it impossible to work even at quarter view. The comp is composed of simple 2D layers, and my machine is more than capable of rendering the preview as it's running an i9 9900K, 64Gig of 3200mhz cl15 ram, SSD storage and a 2080ti.

    3 votes

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    5 comments  ·  Performance  ·  Admin →

  15. Ram preview plays back slow on 4k monitor unless I hide timeline panel

    When your timeline panel is displayed on a large monitor, ram previewing is seriously compromised. If I simply hide the timeline, ram previewing works perfectly. I'm guessing that the code behind the timeline is super old, and needs to be free programs for bigger monitors.

    8 votes

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    1 comment  ·  Performance  ·  Admin →

  16. Optimize Shapes and vector layers

    Currently the biggest bottleneck or noticeable speed degredation for me after getting a CPU with more cores and a lower clockspeed has been shape layers and vectors. If I have a comp with lets say 100 small shape circles, the FPS in After Effects drops to such a low level it is hard to even work. Since things are being optimized in After Effects and tasks are being moved to the GPU, this is one area of the program I would really like to be improved. Shapes and vector layers are very commonly used, so it shouldn't be such a…

    13 votes

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    Resolved  ·  4 comments  ·  Performance  ·  Admin →

  17. 16.0.1 preview not playing back in real time

    Experienced user.
    iMac Pro (2017)
    Processor 3.2 GHz Intel Xeon W
    Memory 64 GB 2666 MHz DDR4
    Graphics Radeon Pro Vega 64 16368 MB

    After Effects had been working perfectly fine up until today. I cannot get (ram) preview to playback in real-time for the life of me, which is problematic when you're animating to voiceover. "Cache before playback" is checked. "If caching, played cached frames" is unchecked.

    I'm assuming it's just a bug that needs fixed.

    3 votes

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    0 comments  ·  Performance  ·  Admin →

  18. Preview playback is broken. (bug)

    Preview playback is persistently choppy. Audio stutters as does frame rate during playback. This issue is SOLVED by hiding the timeline, which is not a practical solution every time I need to do a RAM preview.

    I'm in CC2018 15.0.1 as suggested by Adobe support on the phone - it behaves exactly the same in 15.1.1.

    CC2014 works absolutely fine in comparison.

    I’ve reset VRAM and PRAM und also upgraded my OS. Nothing fixes it so far. I’ve tried enabling/disabling Mercury Transmit in prefs to no avail.

    I'm on a Mac Pro Tower running High Sierra, 12 core 3.46ghz process…

    6 votes

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    4 comments  ·  Performance  ·  Admin →

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