After Effects
Welcome to the Adobe After Effects feedback page. Submit feature requests and bug reports to the After Effects team via this UserVoice site and see what ideas or issues other users have shared.
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UserVoice is a third-party platform for product feedback. Please note that feedback is voluntary, and you give Adobe a right to use feedback you provide without restrictions.
For all other questions and discussions, visit the After Effects community forum.
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BUG: White dot/blob appears in 8bpc project
I have encountered a weird bug. First, I thought it was a fault in the project, but today I created a new, blank one, added an empty comp and the white blob is back. It looks the same and its on the same position.
Since its repeating in a brandnew project, this is likely a bug.Its only visible in 8bpc projects, all higher bpc, this blob is gone.
I haven't re-installed AE yet, since its a workplace station and the IT has to do this and also reinstall all plugins. During a working day, thats almost impossible.Do you…
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2 votes -
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TEXT cursor BUG / ERROR
When using the "all caps" feature in the character panel, the cursor in the composition window inserts a double space after the last character.
The other very annoying bug is when I have the text cursor selector hovering over 3 text layers in a composition (two or more text layers are HIDDEN, only the TOP one remains visible) the text selector ALWAYS selects the HIDDEN text layer, even though a) they are BEHIND, AND b) HIDDEN.
I'm so done with Adobe's monoply honestly.
1 vote -
CTRL+ALT+A no longer selects all visible properties
Pressing this combination used to select all visible properties. now it just causes random windows to open and close. Appears to be a bug.
1 vote -
Bug Report - Layer/Camera/Link Focus Distance To Layer does not work!
3D Camera 'Link Focus Distance to Layer' does not work. When initially linking the focus distance, it is set correctly. But as soon as you orbit the camera around an orbit null, the focus distance no longer stays locked to the focus layer. Also, and bizarrely, if the orbit null is deleted the focus distance resumes the correct lock. After a lot of experimenting and 2 completely useless and infuriating sessions with Adobe support (Adobe - your tech support sucks - I have NEVER had a satisfactory experience with your tech support), I discovered that the problem appears to be…
1 vote -
AE CC 2019 keeps crashing
I didn't experience any immediate problems after updating to the new version, and I was actually excited about it. However, today the problems started. I was masking a layer, when all of a sudden AE crashed and I got this error on my screen "<140735526355840> <BEE_MiscTasks> <5> Set Artisan Task: Classic 3D". Tried googling but couldn't really find a solution for this specific problem. Running AE on a MacBook Pro (Retina, 15 inch, Mid-2015) with OS High Sierra 10.13.6. Now, when I try to open the project the app keeps freezing.
32 votesWe really appreciate your post, however, User Voice is primarily for feature requests and bug reports. It appears your issue is more of a troubleshooting problem which could be solved more easily by our support team. You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html
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Remember output folder for every project
My life would be days longer if After effects was able to render to the same folder the project rendered to last time instead of switching to the last place chosen regardless of wether it was a different project file (which makes no sense to me)
Having to work quickly on multiple projects in the same timeframe leaves me with scatterer render files that swell the hard drive and take an age to sort through down the line.
36 votesThank you for filing this request.
Have you used the output name and location templates in After Effects? These can automate where the render queue exports to, including locations relative to the project file.
More information here:
https://helpx.adobe.com/after-effects/using/basics-rendering-exporting.html#specify_filenames_and_locations_for_rendered_output -
Fix timeline issue in the latest update
On a macbook air 2017 running mojave 10.14.3, left clicking in the timeline DOES NOT work at all, only option is to right click which somehow registers, the recent update broke left clicking on the timeline and no layers can be clicked, this is a major bug and paralyzes my work. Please get it fixed ASAP
5 votesThank you for reporting this bug.
We are currently investigating this problem but are having difficulty reproducing the issue. To isolate and fix the problem, if you are experiencing this we would like to know:
- What OS and version are you using? (ex., Windows 10 or macOS 10.14.3)
- What hardware are you using? (ex., 2018 MacBook Pro or MacBookPro15,2 (A1989)
- Did the problem always occur since you first installed After Effects 16.1 or did something trigger it?
- If something triggered it, does restarting After Effects clear the problem? Restarting the computer? Clearing the After Effects preferences?
- If something triggered it, what is the trigger? -
Audio and video playback bugs
I'm Japanese. I use Google Translate.
When playing back only the audio on the After Effects timeline, the beginning of the audio is cut off and it can not be played back properly.
How, if you play video and audio simultaneously, you can play audio normally.This happens even if the composition has only an audio layer.
You can confirm that After effects are playing in real time from the information panel.
The environment of PC is as follows.
Windows Main PC
CPU: Core i7-8700K
Memory: 32GB
GPU: RTX 2080
After Effects: CC2019Windows Sub PC
CPU: Core i7-7700K
Memory:…6 votesWe appreciate your post, however, User Voice is primarily for feature requests and bug reports. It appears your issue is more of a troubleshooting problem which could be solved more easily by our support team. You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html
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Adob CC After effects 2019 keeps crashing
So since last week im not sure if this is due to a windows update or something else. But i have been having glitches and crashes in after effects 2019.
The frist thing is, an imported video turns purple and green, i have tried purging cache, cleaning up the pc, reinstalling after effects, this did not help with it, i have tried changing the renderers. Nothing helps.
The second thing is, moving a frame or previewing it, leads to crashing after effects. Even making a new composition has the same effect.
I have no idea what to do, and no…2 votesWe really appreciate your post, however, User Voice is primarily for feature requests and bug reports. It appears your issue is more of a troubleshooting problem which could be solved more easily by our support team. You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html
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Audio playback is choppy - Bug
Audio playback is choppy and sometimes slows to a crawl in After effects. This happens even without any video in the comp on my win7 PC.
My configuration is 2x8 core Xeon E5-2630
32GB RAM
SSD cache disc
Audio works fine in all other applications so I assume this is an AE bug.6 votesThank you for filing this report.
We need more information before we can investigate this problem.
Is the audio choppy only while After Effects is rendering previews, or after the composition is cached in RAM and playing back?
While After Effects is rendering a preview, audio playback may be choppy or slowed down, as playback at this point may not be real-time.
Once the preview is rendered and cached (the rendered frames are represented by green marks in the Timeline panel), playback should be real-time and audio playback should be smooth.
You can determine whether or not playback is real-time in the Info panel.
If the problem is only that audio is not smooth while previews are being rendered, you can disable audio during rendering in a couple of different ways:
- In the Preview panel, enable the Cache Before Playback option. This causes After Effects to not attempt playback… -
Fix audio playback using period (.) key
When using the period (.) key on the numpad to play audio only, it doesn't play the audio from the start but cuts off the first second or so. This has been a bug for a while now and I'm surprised it's still in there and noone reported it before.
7 votesThank you for filing this bug report.
We need more information in order to investigate this problem.
- What version of After Effects are you using? From the About After Effects screen, ex. After Effects 16.0
- What OS and version are you using? ex., Windows 10 or macOS 10.14
- What type of audio files are you using in your composition? -
motion blur and continuously rasterize - Bug
On After Effects CC 2019: When I hit the motion blur button and the continuously rasterize button on a composition, After Effects crashes down or the composition get double and changes its place.
4 votesThank you for filing this bug report.
We need more information to be able to investigate this problem.
Can you post a project that experiences this problem? And/or a screen recording of the problem in action.
Post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com. (If you send to that address: A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK. B) Post a comment here when you have sent the email. I need to manually check that inbox.)
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Preview Does Not Work
I'm having an issue where previewing simply does not work. Sometimes frames will turn green as it plays though, sometimes only one frame will show green at at time. Even if it appears that it's rendering and all keyframes turn green, once it gets to the end of the work area, the green bar disappears completely and it does not play back. I've tried restarting my computer, importing my project into a new file, purging the caches, etc.
1 voteWe really appreciate your post, however, User Voice is primarily for feature requests and bug reports. It appears your issue is more of a troubleshooting problem which could be solved more easily by our support team. You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html
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16.1 update rendering bug : 1000% speedup on rendered output
idea? NO. this is a bug report.
a SHOW STOPPER BUG.renders are now outputting at 1000% percent of the speed of the comps.
for example: a 5 minute output now comes in around 5 seconds.
PULL 16.1 TILL YOU GET THIS FIXED
2 votesThank you for this bug report.
Can you share a project file that demonstrates the problem? Post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com. (If you send to that address: A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK. B) Post a comment here when you have sent the email. I need to manually check that inbox.)
Also, what OS and version are you using? (ex., Windows 10 or macOS 10.14.3) What is your hardware configuration?
This is the first report we’ve heard of this problem, so we need to understand your project and configuration in order to investigate.
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AE 2019 master properties (with keyframes) causes random glitch
I have builded a template project with the AE 2018 that involves expressions and master properties to animate the properties of the multiple templates in the same comp. It works fine in the 2018.
When I've imported it in the the AE 2019 it start to glitch and doesn't recognise some keyframe in random way, purge the cash works just temporarily, I have also tried to collapse the properties, but does't work.
I have had to downgrade the project and to the 2018, but all the comps reset to the default I have to re keyframe all the master properties…3 votesThank you for filing this bug report.
Can you share the project with us? Post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com. (If you send to that address: A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK. B) Post a comment here when you have sent the email. I need to manually check that inbox.)
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Videos export darker than project
Every time I export from AE, the videos come out about 10-15% darker than the original. I've tried many different export settings with the same results. If one were to take a video, put it in AE, export it with a rewrap, take the exported video, put it in a new comp, and repeat this several times, the results become very obvious. It's exporting darker every time.
1 voteWe really appreciate your post, however, User Voice is primarily for feature requests and bug reports. It appears your issue is more of a troubleshooting problem which could be solved more easily by our support team. You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html
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Support CUDA Acceleration, for GeForce GTX 1060 6GB AMP Edition
Hello, I need help since it says in my program (After CC 17) that my video card is not supported (Ge Force GTX 1060 AMP Edition).
2 votesWe really appreciate your post, however, User Voice is primarily for feature requests and bug reports. It appears your issue is more of a troubleshooting problem which could be solved more easily by our support team. You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html
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Motion Blur Bug: Motion Blur is randomly on when switches are off
In a large animation project, I have all motion blur switches turned off for all individual layers, sub comps, and master switches within them. When ram previewing, it plays just fine, but when I go to render it puts motion blur on random layers, not all. I have triple checked all layers and effects, adjustment layers, there is nothing that has motion blur turned on, built in, or is forcing it. The only way around it has been to turn off motion blur for all layers in the render settings above the output module.
This is in CC 2019, on…
2 votesThank you for filing this report.
When exporting via the Render Queue, there is an option in the Render Settings dialog which determines whether or not motion blur will be rendered. By default, the Motion Blur control defaults to On For Checked Layers, which will render motion blur for any layer on which the layer’s motion blur switch is enabled, regardless of the state of the comp’s “master” motion blur switch.
Are you changing this setting in the Render Settings? Does its behavior otherwise align with your experience of which layers do or don’t render motion blur when exported via the Render Queue?
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[Bug] When layer with a mask has scale keyframes, when click and drag to move layer it selects mask points instead
It's a bug that needs fixing
Here's a gif to show behaviour https://gfycat.com/CavernousLeanDrever
It only occurs when there's scale keyframes on the layer, if removed then it works fine
2 votesThank you for filing this bug report, and for providing a screen capture of the problem.
I’m not able to reproduce this issue with a simple test. It will help if you could provide us a project where the problem occurs.
Please post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com. (If you send to that address: A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK. B) Post a comment here when you have sent the email. I need to manually check that inbox.)
Also, please tell us:
- Do you use a pen tablet (i.e. Wacom or other brand) , mouse, or other pointing device?
- What version of After Effects are you using? The specific version from the About After Effects dialog, please. ex., After Effects 16.0.1
- What… -
Shift canvas to center based on layer / focus on selected layer / center view port
This may already exist but I cannot find it. Imagine a precomp larger than the final aspect ratio/output settings, and with many layers that require detail work. Rather than space/handing around the composition, it would be nice to use a quick key to move the entire composition so the selected layer/content was centered in the view port. Like selecting an object in CInema 4D and pressing O to bring it front and center.
2 votesThank you for filing this request.
In the View menu, the Look At Selected Layers and Look At All Layers command do something similar to what you describe. More information on these commands:
https://helpx.adobe.com/after-effects/using/cameras-lights-points-interest.html#adjust_a_3d_view_or_move_a_camera_light_or_point_of_interestNote that you must have a camera in the composition for these commands to work.
The keyboard shortcut F is defined by default for Look At Selected Layers (alternately, Option + Shift + Command + \ on macOS, Alt + Shift + Control + \ on Windows). You can customize this in the Edit > Keyboard Shortcuts dialog.
Does this meet your needs, or is there different functionality you would like to see?
- Don't see your idea?