After Effects

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  1. 15.1 (Windows) is unable to properly import Quicktime MOVs

    AE is unable to import Quicktimes Properly on version 15.1 for Windows.

    Upon importing the asset, sometimes the error "Source file has no importable streams" appear. Sometimes the MOV does import, but only has the audio stream available.

    Downgrading to 15.0 fixes this issue.

    8 votes

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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    Are you still experiencing this problem in After Effects 15.1.2 (July 2018 release) or After Effects 16.0 (October 2018 release)?

    Many issues with importing QuickTime .mov files were fixed in these releases.

    If you continue to experience problems, please post or link to a sample file that is not working as you expect.

    Note that After Effects 15.1 was the removed support for legacy QuickTime formats and codecs. After Effects 15.1 and later remain capable of importing and exporting QuickTime .mov files with common codecs, like Apple ProRes, Avid DNxHD/HR, and others. The main difference now is that After Effects supports these codecs natively instead of relying on external QuickTime components.

    More detail and a list of supported codecs is here:
    https://helpx.adobe.com/x-productkb/multi/quicktime7-support-dropped.html

    If a codec you want to use is not on that list, please post a new request here with the specific…

  2. Selective Loading of Third Party Apps at Startup in Premiere and AE

    So, this would be an Advanced Option:

    At startup, you would have the ability, via a key-combination, to have a list of third party add-ons and via a set of checkboxes, load or not load Apps you suspect may be creating trouble (ie - crashes or other issues like lock-ups or severe slow downs).

    Normal loading would not see this option. Only after pressing this somewhat obscure key combination would the user see this list of add-ons with, by default, checkboxes already checked, to enable the existing installed add-ons. Then at that point, the user would be able to selectively…

    7 votes

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    3 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  3. Major Bug - Linear Color Key Effect Breaks Adobe Media Encoder

    Latest version of AE, Media Encoder, Mac Catalina, on an iMac Pro base model.

    If an AE project has a layer with the Linear Color Key effect applied, the project will fail to load in Adobe Media Encoder. If the effect is removed from the layer, then it loads in Media Encoder as expected.

    The same issue occurs if a layer has Video Copilot Optical Flares plugin applied.

    There may be other effects causing this issue, but these are the only two I have definitively identified.

    7 votes

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    5 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  4. Mesh warp bad parameter bug

    Exporting from premiere I got an "Unable to create frame" error on an AE linked comp (error code -160962695). The comp was an animation of a PNG graphic with some Mesh warp "glitch" effects.

    Tried to render from AE, initially got an error about the memory requirements of the frame while in 32bpc color (error 12804) but after switching to 8bpc I started to get a different error, after that point it was the same error in either 32 or 8pbc.

    The final error was a Bad parameter error (error 516) and I discovered that it was the animated Mesh…

    7 votes

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    3 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing the project file. I was able to reproduce the problem, both with your project and by replicating the conditions of the bug from scratch.

    This is a bug which has existed in the Mesh Warp effect for a long time. At this time we do not plan to fix it, because the conditions of the bug are uncommon and easy to work around. But we will leave this bug in “Under Review” state to allow people to continue to vote on it. If this problem is more common that we assume, we can raise the priority and fix this in a future update.

    The problem is a combination of a high-resolution layer and moving the mesh warp points a great distance outside of the bounds of the layer.

    In this case, your layer is greater than 8000×5000 pixels, though scaled down to 10%, and one of…

  5. Please fix the "premultiplied" alpha channel option

    There is a bug with premultiplied alpha channels. I found that it is doing the "unpremult" operation in the wrong gamma space, causing dark edges on semi-transparent CGI renderings (like clouds and smoke). Please fix this! Interestingly OpenEXR's do not seem to have this problem.

    7 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  6. BUG: AE v.18.1- Shape and Mask vector line doesn't align to shape or mask

    In v.18.1 After Effects, the editable vector line describing a shape or mask does not align to the shape or mask. It is offset by 1-2 pixels, which makes accurate work difficult.

    6 votes

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    4 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  7. Fix XML import on Catalina

    XML import is currently broken on AE, with the following error message:

    After Effects: AEGP Plugin Pro Import:

    "Fatal internal AAF/OMF/XML error.
    Please contact customer support." (0:1134) ( 5027 :: 12 )

    6 votes

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    3 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  8. Fix the "repeated JPEGs when importing a bunch of them" bug

    Since the 2020 update, when you try to import several JPEG images into the project, some of them are the same image, even if they keep their correct names.
    For example I export images called "01", "02", "03" and "04". When I check them in the timeline, "02", "03" are the same images (they have the same visual content) but with different names. The problem doesn't happen when you export the same images but in PNG instead of JPEG.

    6 votes

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    4 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  9. Fix AE CC 2019 Auto-Trace Memory Leak

    More than half the time I try to run auto-trace I get a crash due to running out of memory. I've tried this on two systems. One is a Mac with 16gb of memory the other is a PC with 32gb of memory.

    My process is:
    1. Keylight 1.2, just selecting the color
    2. Auto-trace alpha for the work area

    I've tried increasing and decreasing the memory allocated to Adobe products and toggling the reduce cache option in the memory settings.

    Nothing has improved this issue.

    6 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  10. Please fix the 3rd party font bug in the latest update!

    PLEASE fix the bug that does not recognize third party fonts and forces you to manually update every single text layer to the correct font. It's an issue in the latest versions of After Effects and Premiere and in typography-heavy projects, this has been an absolute nightmare that is costing our team hours of work.

    6 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  11. Bug - I cannot open JSON data project in CC2018 update 15.1.1, created in 15.1.0

    Cannot open a previously created data driven project, it says: Problem encountered with file. Conversion to MGJSON using converter JSON with id com.adobe.sensor.jsonConverter failed

    ?????????????????

    6 votes

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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  12. Legacy Puppet causing consistent hard crash

    CC2018 (15.1.0-build166)
    Ive been able to recreate this error consistently on MacOS 10.12.6:
    1. apply a puppet mesh to a comp
    2. Switch to Legacy Puppet
    3. Adjust to desired mesh density
    4. Duplicate the comp layer
    5. further interaction with these layers results in hard crash

    6 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  13. Will not open projects

    I have Mac OSX 10.13.4 and after effects will not open the project in 15.1. I have to revert back to 15.0.1

    6 votes

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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  14. BUG: version 15.1.0 of Ae crashes when converting .psd and .ai files to layered comps, also when converting psd files to editable text.

    BUG: version 15.1.0 of Ae crashes when converting .psd and .ai files to layered comps, also when converting psd files to editable text.

    Pleas fix these issues.

    6 votes

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    4 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  15. CRASHES when I try to use Trapcode Particular!

    AE 2022 Crashes Every Time I try to use Trapcode Particular and select PRESETS. Please fix ASAP

    5 votes

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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  16. BUG - Internet connection speed may cause AE to lock up with INVALID MENU OPERATION msg

    BUG - Internet connection speed may cause AE to lock up with INVALID MENU OPERATION msg.

    Title says it all, can reproduced 100% of the time by lowering my internet connection speed (i.e. downloads and/or uploads). This is a critical productivity issue that has started occurring today 2021-02-23 and reproduced on both latest versions of AE (had it occur before and after updating the application).

    5 votes

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    Needs More Info  ·  6 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  17. Crash with Big Sur 11.2, unusable software

    Dear Adobe, with After Effects CC2020 17.6 we have been experiencing MAJOR crashes. During rendering and sometimes scrubbing, AE just closes and goes to the desktop. It is a crash and then I have to send a bug report. I am attaching the crash logs to help you determine the issue.

    We are on a Mac Pro with Big Sur 11.2 and we even tried removing ALL plugins and reinstalling all adobe software including reinstalling Big Sur, this issue is still persistent.

    In the mean time we are dual booting into Catalina 10.15.7 to continue working and this is unprecedented.…

    5 votes

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    6 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  18. 5 votes

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    Needs More Info  ·  1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  19. After effects out of memory 23 :: 40 has really gotten bad on my system

    Only really recently has AE been crashing so bad it ends up being a hard reset on my system.

    To preface, there is a good chance that my settings / set up / system could play a big part in what i'm experiencing, However just a few months ago on this same exact system and set up I did not have this issue. (maybe one in a blue moon). And I was working with fairly large 4k footage.

    Quick summary of what just happened to me twice today (so far) and once yesterday. I'm doing general tasks in AE, with…

    5 votes

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    12 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  20. Fix Adobe AE 2020 export in AME 2020

    When exporting from After Effects 2020 or a Premiere Pro sequence that has a AE sequence inside, AME 2020 crashes when trying to export.

    See https://adobeproblems.wordpress.com/2019/09/16/daily-adobe-quirks-media-encoder-failed/ . Having the same problem on macOS Majove on an iMac Retina 5K, 27-inch, 2017.

    5 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
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