After Effects

Welcome to the Adobe After Effects feedback page. Submit feature requests and bug reports to the After Effects team via this UserVoice site and see what ideas or issues other users have shared.

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  1. Implement memory warning right at start up if other programs use too much already

    After Effects memory management is quirky, compared to every single other professional program out there.
    Instead of taking what is there, it overreaches all the time, because of the setting "RAM reserved for OTHER APPS".

    So if you have 64GB of RAM, but only 12GB free, and you set AE to "let other Apps use 16GB" you WILL DEFINITELY get an "Out of memory" error later with all the associated problems like crashes, lost work and so on.

    So if we can't change the memory management, could we, at least, implement a warning at start up like "Seems you already…

    2 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  2. AE 17.0.1 RAM Preview unresponsive / stuck

    RAM Preview causes entire program becomes unresponsive to clicks, spacebar, Num0, ESC, etc. Playback continues on loop and the only way I've found to regain control is to minimize/maximize AE.

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  3. After Effects Crashes When Moving Timeline Tab

    I've been encountering a bug over the last two updates where periodically, if I try to move a tab in the timeline when I have a number of them open, it just flat crashes After Effects. This didn't use to be an issue and it's been downright awful recently.

    2 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  5. Fix graphics bug on Macbook Pro with Catalina

    When I use an external display attached to my Macbook Pro 16 running Catalina the graphics glitch out unless the zoom is 100% If I show the preview window on the laptop retna display there is not a problem. Once it fixed itself but today it happened again.

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  6. [Bug] When opening this project the first time after effects starts it breaks, returns lots of errors while loading about the pseudo

    [Bug] When opening this project the first time after effects starts it breaks, returns lots of errors while loading about the pseudo

    1 vote
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  7. AE keeps crashing since update

    I did the update yesterday, everything worked fine, untill suddenly AE crashed. Since then it keeps crashing the moment I click on anything, no matter which project I open. I then get the following report:

    <140735969784704> <BEEWorkQueue> <5> BEEProject::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0.

    Any ideas how I can fix this?

    26 votes
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    15 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  8. Rendering Glitch

    I was putting together a video which had not that many elements which was running smooth throughout the process. Mind you we are running these programs on iMac Pros so it should not be a problem. The video in total was about 2min & 2sec. The problems started to arise when I started to render through Adobe Media Encoder. The render itself took about 35 to 45 mins which is odd. With the number of elements running on the video plus the iMac it’s also running on should not take that long. While rendering I was scrubbing back and forth…

    2 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  9. All GPU capable effects in AE 2020 (17.0) won't load

    All native GPU capable effects in AE 2020 (17.0) don't load. They're all missing after AE has loaded. Yes, that's pretty insane.

    I've had this problem with my old GeForce 780 Ti from the beginning. Now I bought a GeForce RTX 2060 Super, but the problem remains..

    I've already tried the following:
    - re-installed the whole Adobe Suite, using the AdobeCreativeCloudCleanerTool
    - installed different versions of Nvidia drivers, including the latest one
    - disabled all 3rd party effects and scripts

    I'm on Win10pro, 32GB RAM, Intel i7
    AE 2019 works like a charm on the same machine.
    I've installed AE…

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  10. Aerender Bug

    Hi I'm getting some errors while rendering through Aerender. I've attached a text file of the command prompt info. Here are some lines that I'd like help understanding and fixing:

    GL Error: DXGIERRORDEVICEREMOVED (0x887a0005), Device removed reason: DXGIERRORDRIVERINTERNAL_ERROR (0x887a0020): CreateCommandQueue failed
    GL Error: CreateCommandQueue failed
    GL Error: MakeDirectXSystem failed

    The Photoshop Library operation failed because there is not enough memory (RAM).
    Photoshop Library failed to load. PSD files will not be supported. You may need to reinstall.
    After Effects can't continue: unexpected failure during application startup

    Thanks!

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  11. BUG__expression editor is unusable

    When alt clicking a property on a layer to add an expression the editor box because super tall with the cursor stretching the entire size of the editor. Because of this you cannot see what you are typing or select the text. Anything you do is completely imperceptible until you hit enter on the number pad. Once you do that you can see what you typed, but as soon as you go back in to make a change the editor because impossible to use. I tried contacting support, but they were unable to comprehend what the issue was even after…

    3 votes
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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  12. workspaces corrupt preferences

    Nearly every time I encounter a bug, it's due to work spaces. It's the single most corruptible aspect of AE. The default spaces are terrible. Worse, I go though time and effort to tweak my setup and ultimately have to blow away prefs when something like ram preview or playback becomes broken, due to corrupt preferences.

    1 vote
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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  13. AE 2020 crashes immediately after loading a project

    AE 2020 crashes immediately after loading a project,
    though importing the same project.
    Sometimes it does not crash, but becomes unresponsive: nothing reacts to interaction.

    Sometime this alert shows up:
    Last log message was: <140736263529344> <Scripting> <5> Executing startup/shutdown script at: /Applications/Adobe After Effects 2020/Scripts/Shutdown/About the Shutdown folder.txt

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  14. After Effects freezes when importing a single image

    Using CC2019 (latest version but problem exists longer):

    When importing a single image via the After Effects import dialog, After Effects freezes. Dragging and dropping works fine (and is what I do in the meantime), as well as importing image sequences.

    Sometimes After Effects recovers after some minute of freezing, sometimes only Task Manager can help to close the program.

    2 votes
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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  15. After Effects 2020 Cineware Errors

    A simple Cinema 4D project file won't render properly in After Effects 2020. It works without a problem in After Effects 2019. I have found the issue to be the Boole object in the object manager. If you turn off the Boole, the scene will render in After Effects. Therefore, it must be a bug introduced in the AE 2020. I have attached the C4D file for confirmation of the bug.

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  16. After Effects 2020 Cineware Errors

    A simple Cinema 4D project file won't render properly in After Effects 2020. It works without a problem in After Effects 2019. I have found the issue to be the Boole object in the object manager. If you turn off the Boole, the scene will render in After Effects. Therefore, it must be a bug introduced in the AE 2020. I have attached the C4D file for confirmation of the bug.

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  17. Composite Masks cause GPU errors

    I posted this bug in November 2018. One year on and it is still as prevalent as ever.

    Using composite masks with a GPU accelerated effect causes GPU error. It suggests I have run out of GPU memory. A quick check tells me I'm using 3.5/11GB. Because of this bug I have to run all my projects using Software Rendering.

    1 vote
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  18. Dividing by zero in Expressions.

    Have anything divided by zero, default to zero value instead of undefined.

    In expressions when you divide by zero, it causes the expression to break. it would be cool if AE was smart enough to ignore this and just pretend that anything divided by zero had the value of zero. so we don't have to put if/then statements into our code to avoid this.

    an example is if you are using expressions to keep the stroke of a shape layer constant as it scales. the expression looks somewhat like this.

    stroke/scale/100

    if scale is zero, it breaks, but if the…

    11 votes
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    5 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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  20. Essential graphics panel drag and drop does not work

    When I drag and drop an text layer eg. into the panel I see the blue edge, but it is not added. I tried with several different layers.

    This happened with the latest update.

    1 vote
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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
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