After Effects

Welcome to the Adobe After Effects feedback page. Submit feature requests and bug reports to the After Effects team via this UserVoice site and see what ideas or issues other users have shared.

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  1. 17.1.4 view window lack responsivility, often went white or freeze. Unable to fix it even if purge all.

    There are many bugs in view engine in the 17.1.4
    Often in view window is nothing showed, often it is only white screen, often the view window just freeze.
    Tried on two machines. One with quadro 5000, one with geForce 970 (4GB videoRam)

    2 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  2. Unspecified Drawing Error - Mac OS Big Sur

    Can't escape this error after updating to OS 11.0.1 (20B29).
    Deleted my user preferences. Uninstalled AE and reinstalled. It keeps popping up.

    1 vote
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  3. composition viewer doesn't show anything

    composition viewer doesn't show anything when opening recent project
    I can't see what's going on, it freeze on black
    only when adding composition to adobe media encoder queue then i can preview from encoder

    also when closing aftereffects it still runing on TaskManager

    2 votes
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  4. AE 17.5.0 hangs on opening a simple project

    After launching AE 17.5.0 and trying to open a simple project AE hangs and I had to force quit the application. After launching AE a second time I could open the project without problems.

    Please find attached the crash report: https://fromsmash.com/4pzDgw5gFu-dt

    AE 17.5.0, MacOS 10.15.7

    1 vote
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  5. After Effects 17.1.3 crashes constantly.

    I'm trying to make changes from notes, just copying and pasting TC to make adjustments, and every 10 minutes programs just crashes and instantly closes. I'm losing time and I can't afford to waste any. Are you guys working on this or just not making any real changes in these updates? Why am I crashing all the time? AE and one tab of FireFox are the only things running on my machine. iMac 32GB RAM i7.

    1 vote
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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  6. PLUGIN ACTIVATE - DEACTIVATE PANEL

    So lets face it. Stability is a big issue with After Effects. I have sent more than fifty fault reports to you over the last week (AE 2020). I have used the software daily since version 01.

    Every time there is stability issues, the obvious request is remove you plugins, and test stability. Then re-install them 1 by 1 until you can rectify the fault. This works sometimes, not every time, and takes forever to do if you have a lot of plugins installed. It's just lost time on a grand scale.

    So make it easy for us. Give us…

    2 votes
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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add Media to Project While RAM Preview Is Playing

    After Effects crashes every time I try to add media to my project or timeline while RAM Preview is playing (I often forget myself and drag stuff in while Preview is playing because you can do this in most DAWs).

    So, the current behavior is that AE seems to think it can add media while RAM previewing, and it tries, but it fails every time and crashes. I think the behavior should be one of two options, whichever is possible to achieve:

    1) Fix the function so it works: let me drag stuff in while RAM Preview is playing without…

    2 votes
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  8. New MAXON Cinema 4D File --> After Effects: AEGP Plugin CINEWARE SeceneLayer: Cineware AliveThread- Execute failed (5027:12)

    AE Version 17.5.0 (Build 40) Cinema 4D S22
    I have Deinstalled C4D and After Effects and Reinstalled After Effects
    For the first time the issue is gone, but after installing Updates inC4D
    (22.123 and S22 Content Libraries - LIte the same Problem:
    EGP Plugin CINEWARE SeceneLayer: Cineware AliveThread- Execute failed (5027:12)

    1 vote
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  9. Fix non-working 'Import-Photoshop-file-as-composition' in AE 2020 - version 17.1.4 (Build 37)

    When importing Photoshop-files as a composition in After Effects 2019 it works fine. When trying to do the same thing with the same Photoshop-files in After Effects 2020, the app goes into 'non-responsive' -mode and does not recover.

    I found workaround where I import the Photoshop-file(s) in AE 2019, save it as a separate project-file and import it in AE 2020. :-/

    Hope this problem will be fixed soon ...

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  10. After Effect 2020 ver.17.1 & 17.1.1: crashes after I typing, copying or pasting Thai and East Asian fonts

    Everytime when I type, copy or paste some Thai and East Asian fonts in After Effect version 17.1.1, it shows

    "After Effect error: Crash in process, last log message was <12338> <BEE_Misctask> <5> <set Artisan task classic 3D" then it crashes.

    PC specification : Windows 10 pro, NVIDIA gtx 1050ti, 16 gb ram, intel core i5-7500 CPU

    3 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  11. Arregle de una vez por todas este programa, arrastra errores desde versiones anteriores y nunca solucionan nada.

    Basura de programa, a cada rato da error, me siento estafado con el dinero que cobran por una suscripción siendo un programa mas que beta.

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  12. Essential graphics currently is buggy.

    There are several problems that my team have faced due to essential graphics.


    1. illegal xml character
      When a text has a line break done by "Shift + enter", instead of "enter".
      This creates a illegal xml character that can only be seen by pc and not mac. Space in the text becomes this small box which causes multiple error pop ups during file opening.


    2. Essential graphics still exists in a reduce file.
      Although the project has been reduced with the composition with the essential graphics deleted, saving this file after and dragging it to any project or opening it will…

    1 vote
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  13. Mercury Transmit issue in 16.1

    Just upgraded to 16.1 and I can no longer access my external monitor. Mercury transit automatically switches to "monitor 2" when I need it to stay on "monitor 1" even after I reset my preferences.

    60 votes
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    55 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  14. Render queue "output to" uses an old File name and location template

    In Render queue, I have used tokens to set a custom naming convention and file location and marked it to be the default template for exports. It worked for a bit, but after I made some changes to the template, the app choses the old template when I add new comps to Render queue even though the new template is marked as default. I have had your support people troubleshoot, reinstalled the app and even used CC Clean and installed again with a special download link. It worked again for a short while but once I made another template it…

    1 vote
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  15. All versions above and including 17.1 lock up audio and video drivers?

    As the title states, starting from version 17.1 AE locks up any and all parallel media playbacks on my Windows machine. Version 17.0.6 works fine.
    This means that I can not play any audio or video files in external software when After Effects is running.

    They simply freeze.. UNTIL I play the timeline in AE, then the drivers unfreeze and playback of media outside of AE resumes.
    Even in browsers this is the case. A youtube video actually pauses and plays in sync with starting/stopping playback in AE.
    I have the latest version available for Windows and NVidia and Steinberg…

    1 vote
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  16. After Effects error: time argument is out of range

    After Effects spams this error when I try open the graph editor on a layers position keyframes.

    I have a long comp, roughly 6min long. I have constant curser layer animating over the other comps (only position and scale). I tried to go back and fix an issue in the graph editor and that error box then constantly pops up. It only happens on this layer's position property and until I went back and tried to fix the issue I have been animating with the layer with no issue. Now I am unable to edit that layers position property in…

    2 votes
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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  17. Bug with .setPropertyParameters() for Dropdown Control

    This method seems to generate a "Duplicate item names are not allowed" error when using an array where an index is a substring of another index. This example specifically triggers it: ["HeadTop", "Head", "HeadBottom"]; will not be accepted by the method (the "Head" index seems to throw it off) - But: ["HeadTop", "HeadMiddle", "HeadBottom"] will be accepted.

    2 votes
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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  18. BUG; exporting .vpe from photoshop does not work with AE

    after using the vanishing point filter in photoshop and exporting "for after effects as .vpe" After Effects CAN NOT IMPORT THE VPE FILE. It simply can not be selected, the ONLY file which can be selected is the .3DS file inside the folder with the png files.

    if i select the .3DS file (since that is the only file AE lets me import) after effects says there is a error with the script on line 138...

    i have reset preferences for both programmes, i have uninstalled and reinstalled but it must be bugged as it has not fixed the issue

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  19. Bug: Duplicating composition resets entire project's essential properties

    To replicate bug, I duplicated a composition which contains a layer that uses a master property controlled by a dropdown effect. Immediately upon copy and paste of the composition in the Project window, ALL master properties controlled by a dropdown effect across the entire project are reset to their default. In the history dropdown under the Edit menu, tons of actions are suddenly added that were not user initiated including dozens of "pull properties"

    After Effects 17.1.3 (Build 41) on Windows 10 Pro

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  20. Fix XML import on Catalina

    XML import is currently broken on AE, with the following error message:

    After Effects: AEGP Plugin Pro Import:

    "Fatal internal AAF/OMF/XML error.
    Please contact customer support." (0:1134) ( 5027 :: 12 )

    5 votes
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    3 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
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