After Effects

ANNOUNCEMENT - This forum has been moved


In an effort to improve communications between you and the After Effects team, we are moving this feedback forum to the After Effects page on the Adobe Support Community. As requested, bugs and feature requests will be able to live separately in that forum.

This move is happening in part to acknowledge that we haven't been responsive enough here, and are combining our forums to help remedy that. All ideas and their attached comments from this UserVoice forum will be migrated based on how many voted for them. Check your profile on the Adobe Support Community to see any migrated posts that you've created or commented on. If you have an item here that did not make the migration, please bring it over to our new home.

See you soon on the Adobe Support Forum!
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  1. 2 votes

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  2. 3D Drifting Camera Tool Bug

    I am experiencing an issue when using the camera tool to track xy. I am using a late 2013 Mac Pro with 32 gigs of RAM; OS 10.11.6. This issue only occurs when using AE CC 2018. It doesn't occur in any of the older versions. I have found this issue with each CC2018 update. I have been using After Effects daily since 1995 and have been using the 3D capabilities since they were released in 2001 and never experienced the problem I am having. See attached video; every time the cursor stops moving I have completely removed my hand…

    2 votes

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  3. Major issue with resizing!

    In the latest version I've had an issue where resizing comps, footage or using resize at export results in a video file that is either unplayable or distorted. Only unresized footage seems to export properly, and yes I am using uncompressed AVI and square pixels. I talked to support and they recommended I roll back.

    2 votes

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  4. Some fonts still not displaying.

    Thanks for fixing some of the postscript font issues, but now I have lost some ttf fonts.
    Weirdly I can get one weight only in a three or four family.
    eg. Berlingske Sans is only showing me demi bold when I also have extrabold activated
    HighSierra

    2 votes

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  5. After effects reverts monitor display profile

    After Effects 2018 is reverting my calibrated monitor's look profile back to the default profile whenever it is loaded

    2 votes

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  6. After Effects CC scaling glitch in Ae Render & embedded MOGRT

    I've found a bug in the current build of After Effects CC2018 (Version 15.1.1, Build 12). There's a scaling glitch that manifests such that Ae Render Queue setup treats the scaled preview resolution as the composition maximum resolution (SD for a UHD comp), and treats a UHD output as an upscale of the SD preview size. It also appears to affect MOGRT files exported to use in Premiere Pro.

    I've been troubleshooting this all day today and made little headway, but after finding this thread the proposed solution (to set the "Resolution/Down Sample Factor Popup" to "Full") allows the comp…

    2 votes

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  7. Por favor agreguen soporte: Nvidia GeForce 940MX (dispositivo incompatible o controlador de gráficos antiguo)

    Por favor agreguen soporte: Nvidia GeForce 940MX (dispositivo incompatible o controlador de gráficos antiguo)

    2 votes

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  8. PLEASE fix this bug ASAP!!!!! (Solution needed)

    So I was working as usual, and suddenly AE showed up an error: "Cant ... Audio and Video... different..." so the program told me that 16 Videos aren't available anymore so they were set offline. Heres the thing... After I relinked them (even though they were still saved at the same spot in the same folder and I didn't chance a thing about them...) AE said that all the files changed their size from 1920x1080 to 1x1... 1x1?!?! How/why should I even do that?? Also the text told me that I need to do the motion tracking, camera tracking stabilizer…

    2 votes

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  9. Random crashes

    No matter what project i open, after a while out of nowhere AE will crash. i'm not given an error message and the computer function fine but i have to restart the software every time, sometimes every 5 minutes. Often it'll happen while i am selecting something and am trying to drag it around.

    3 votes

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  10. smart cache in background while working simultaneously

    smart cache in background while working simultaneously like the one we have in Davinci resolve

    5 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. Bug

    Not able to use certain files after upgrading to 15.1.1. h264 quicktimes mostly. I rolled back to 15.0.0 and everything works as it should.

    2 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    We would like to examine one or more of the files. Would you be willing to share them with us? If you prefer not to post them publicly, you can send a link (no attachments) to aebugs@adobe.com.

    Also, please tell us which application or device wrote these files.

    The April 2018 release of After Effects CC (version 15.1) no longer supports legacy QuickTime processes:
    https://helpx.adobe.com/x-productkb/multi/quicktime7-support-dropped.html

    H.264 is still a supported codec for After Effects 15.1, including inside of a QuickTime container file. However, some applications can write QuickTime files (regardless of codec) using features of the QuickTime format that could only be read by using the now-removed legacy QuickTime processes, and such files can no longer be supported natively in After Effects. We have also encountered QuickTime files where the header data was not written to specification, which After Effects could not…

  12. Keying in After Effects is mega slow

    How can something like this, using effects running on Ae for many versions work so badly...
    When will adobe get serious and start making their software good again? Its so so annoying...!

    2 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  13. I have an ASUS Geforce GTX 1070 OC 8Gb GDDR5 256 Bit Video Card - DUAL-GTX1070-O8G When you enable ACUDA from it it displays a message "Unte

    I have an ASUS Geforce GTX 1070 OC 8Gb GDDR5 256 Bit Video Card - DUAL-GTX1070-O8G
    When you enable ACUDA from it it displays a message "Untested GPU, no acceleration of the 3D ray traced renderer
    happens only in the after effect, in other adobe editors work perfectly.
    no more thank you
    I would like you to help me solve it.

    3 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Slow Color Management

    After Effects CC 2018 Color Management is still unusable.

    On a High-End Machine that is incredibly fast on any other software (Adobe or not) enabling color management can slow ram preview from 25fps to even 5/6fps. On a 1080p comp!
    This is something that should have been fixed a long time ago.
    It forces us to use other softwares to do high-end jobs.
    And we do not want to.

    Thanks

    2 votes

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  15. 5 votes

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  16. 3 votes

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  17. 3 votes

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  18. CC2018: always crash, freeze, slow

    You created a very useless product! Congratulation, good for nothing, it steals only our worktime! And we paid for this, pathetic!

    2 votes

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  19. 2 votes

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  20. Horrible Display Bug Crashing 15.1.1 15x Day

    I'm not sure what's going on, but this new version has made dragging text or other layers around the screen a ****-shoot as to whether it crashes AE or not. The small silver-lining here (very, very small) is that it saves your project before it crashes with a "1" at the end of your original project name. As a result, I have several projects with a "11111" at the end of the name. FRUSTRATING.

    Hard to tell what the culprit is. GPU settings? Other MacBookPro (2016) issue? All I know is that AE 15…

    2 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    Can you provide us with a link to a project file that demonstrates the problem? Crash reports (/Users/you/Library/Logs/DiagnosticReports) and also system information about your computer will also be helpful. If you prefer not to post publicly, you can send it to aebugs@adobe.com.

    We do not reproduce the problems you describe, which usually indicate that the problem is either project- or system-dependent. With more information we can investigate. Thanks.

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