Media Encoder

Welcome to the Adobe Media Encoder feedback page. Submit feature requests and bug reports to the Media Encoder team via this UserVoice site and see what ideas or issues other users have shared.

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  1. Encoding Failure Since 2019 Update and October Nvidia Drivers

    Many "A low-level exception occurred in: Mercury Playback Engine GPU Acceleration (CUDA) (AcceleratedRenderer:10)" failures on H264 encodes since the Media Encoder 2019 update and requirement of latest Nvidia drivers (October 11 2018). Reverting to August Nvidia drivers did not help. Anything older and program says latest drivers required.

    8 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  2. Please enable rendering with AE's motion blur settings

    Can't actually see why I'd use ME without this being enabled. If I have something moving i never want to render it without motion blur – and the only reason I'm using AE is because I have something moving.

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. BUG - Encoding fails on completion stage because of XMP

    If I don't have at least double the amount of free space on a disk that would be required for encoding, encoding still proceeds until very end, but after reaching 100% it stops with VERY uninformative error:

    "Could not write XMP data in output file."

    Googling this proves that the issue existed for years, as there are many reports of this, with the user preferred solution of disabling XMP metadata export entirely, because this incredibly annoying issue wastes many hours and days of failed encoding.

    Media Encoder 12.1.2

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. AME Bug message: Encoding is in progress. Do you really want to quit?

    Hi!, Using After Effects with AME to render in batch. The computer sends me this message: Encoding is in progress. Do you really want to quit?
    This message makes the render queue wait for confirmation, causing the rendering to not continue.
    I'm using an iMac Pro with Mac OS High Sierra v.10.13.4 with after effects 16.0.1 (Build 48) and AME 13.0.2 (Build 39).

    1 vote

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    1 comment  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. how do upload older media encoder berfore MAY upgrade?? URGERNT

    I cant get Media Encoder to work and not put this error that I have NO IDEA what it means. All I know is that FOX NETWORK cannot accept my encodes since this last upgrade and I have been using the encoder preset for at least 6 years HELP!!! URGENT!!!!

    05/06/2019 06:54:37 PM : Queue Started

    • Source File: C:\Users\SHANNO~1\AppData\Local\Temp\ITB19006MASTERSTHE TUNA MAGIC HOURDISCOVERY.prproj
    • Output File: X:\Projects\INTO THE BLUE\ITB 2019 MASTER\ITB19004 - KEY WEST GULF\ITB19006THE TUNA MAGIC HOURFOX-.mxf
    • Preset Used: FOX SUNSPORTS- embed cc in output
    • Video: 1280x720 (1.0), 59.94 fps, Progressive, 00;23;25;38
    • Audio: 48000 Hz, 8 Channels,…
    1 vote

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    0 comments  ·  Presets  ·  Flag idea as inappropriate…  ·  Admin →
  6. WMV Export on mac

    We have clients that require delivery in WMV format. It would be nice to bring WMV Export capabilities to the Mac (especially since you have found a way to bring ProRes export to the PC)

    4 votes

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    1 comment  ·  Formats  ·  Flag idea as inappropriate…  ·  Admin →
  7. Rewrap .MTS files from AVCHD into .MOV

    Rewrap .MTS files from AVCHD into .MOV
    AVCHD files contain h.264 codec. The Panasonic I record with uses a .MTS extension for the file within the AVCHD container. I would like to be able to re-wrap the .MTS files into something like a Quicktime container without transcoding them. It must be possible, EditReady can re-wrap them but Media Encoder tells me the same file, "The source file's video stream is not compatible with this preset."

    1 vote

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    1 comment  ·  Presets  ·  Flag idea as inappropriate…  ·  Admin →
  8. Media Encoder 2019 crashing in Premiere

    Guys, every time I queue to Media Encoder 2019 from Premiere 2019 everything crashes... using OSX Sierra 10.12.6 and just updated all my Adobe to 2019.

    Didn't have any problems, now every time I render I have issues. Pretty ****** off, please fix this as soon as possible.

    5 votes

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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  9. add the adobe acrobat reader version 8 or 9 app to the chrome web store

    good

    I would like you to add the adobe acrobat reader version 8 or 9 app to the chrome web store to view documents in PDF format as it has the utility of saving progress.

    thank you

    Diego Almonte

    1 vote

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    1 comment  ·  Formats  ·  Flag idea as inappropriate…  ·  Admin →
  10. 3 votes

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  11. Lumetri Color LUT from Premiere Pro not rendering in AME

    In AME when using "Import Premiere Pro Sequences Natively" prefs option -

    When the Lumetri Color effect is used on a clip in Premiere and a custom input LUT is used from the presets that a user has installed, the exported video to AME will not render correctly in AME. The input LUT will be missing and not rendered in the output.

    If the user copies the custom LUT preset to the AME Lumetri/LUTS/Technical folder in the application then it will render properly.

    If the user unchecks the prefs import sequences natively it will also render correctly.

    7 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Can't import .mp4 files to convert with the latest version.

    Standard .mp4 file from a Mavic Pro drone gives me a failed to import message with the current version of Media Encoder. Reverted to 13.0 and was able to import, no problem.

    Sort it out!

    1 vote

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  13. Play Videos from inside Media Encoder

    I often use Media Encoder to cut down videos. Unfortunately though, because you can't play videos from inside Media Encoder, I often have to take them into Premiere first to ensure I've set the right in point.

    Media Encoder should have the option to play video files.

    10 votes

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    3 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Convert variable frame rate to constant

    smart phones are variable frame rate- if you want to be able to edit with this footage it has to be constant frame rate- hand brake does this for free but you have to choose one file at a time and its slow-

    11 votes

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    3 comments  ·  Formats  ·  Flag idea as inappropriate…  ·  Admin →
  15. Bug: Twitter 1080p Full HD preset

    The Twitter 1080p Full HD preset Output is set to 1920 x 1080, but the resulting .mp4 is 1520 x 832.

    Tested on multiple files.

    2 votes

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    0 comments  ·  Presets  ·  Flag idea as inappropriate…  ·  Admin →
  16. Media Encoder CC2019 uses all memory and crashes

    I have a weird issue. Constant crashes in AME (Media Encoder) CC 2019. Latest update...

    The crashes are on two of my systems.

    System 1:

    Threadripper 12-core

    64 GB RAM

    RTX 2070

    3 x m.2 SSD (System + storage)

    3 x SATA SSD (Cache + exports)

    1 x 6-bay Netgear NAS, 10 Gbit (raw files)

    System 2

    AMD 2700X

    32GB RAM

    GTX 1070

    2 x m.2 SSD

    2 x SATA SSD

    I don't use network storage with this system

    On both systems i tried AME, but it crashes. But it's at the point that all RAM is maxed out. It's…

    1 vote

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  17. HEVC Video doesn't work in CC 2019 Trail Version despite it being in the Release Notes

    HEVC Video doesn't work in CC 2019 Trail Version despite it being in the Release Notes

    4 votes

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    1 comment  ·  Formats  ·  Flag idea as inappropriate…  ·  Admin →
  18. image overlay blending mode

    Blending mode selection under the image overlay settings when exporting in Media Encoder would be great! Opacity percentage alone just doesn't cut it :) Thanks!

    1 vote

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    0 comments  ·  Batch Processing  ·  Flag idea as inappropriate…  ·  Admin →
  19. Bug: AME 13.0.1 is too slow

    Since I update to CC 2019 the renders are very very slow. I'm not sure why but I also noticed that when I'm using "CC Radial Blur" effect it getting even slower.

    A render that took me 10-15 minutes taking about 1.5 hours now. :(
    I hope you will be able to fix that ASAP.

    Thanks!

    4 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote

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    0 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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