Media Encoder

Welcome to the Adobe Media Encoder feedback page. Submit feature requests and bug reports to the Media Encoder team via this UserVoice site and see what ideas or issues other users have shared.

  • Type into the idea field to search for submissions or choose from the categories in the sidebar
  • Check out other submissions and vote for the ideas you like
  • If your feature idea or issue is not listed, post it

The UserVoice feedback pages are for feature requests and bug reports only. Upload only content that you have permission to use and refrain from posting personal information (e.g. address, phone number, email, or credit card) or abusive content (spam, phishing links, vulgar language, etc.). Tips for submitting useful feedback

UserVoice is a third-party platform for product feedback. Please note that feedback is voluntary, and you give Adobe a right to use feedback you provide without restrictions.

For all other questions and discussions, visit the Media Encoder community forum.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. No GPU memory flush for queued Premiere projects

    I had 10 projects queued, and Media Encoder failed every third encode.
    Checked video card memory usage in GPU-Z, and yes, after every single render the usage amount increased by 1.5GB, so my GTX1060 3GB obviously ran out of video memory after two project renders. I think it's a bug, and Media Encoder should take care to clean up video memory after every single render task. I am using Windows 10 (1803 version)

    11 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  2. Limit size of Media Cache

    In Premiere Pro the size of the media cache can be limited, why not in AME?
    Alternatively a switch to disable creating cache files.
    Because while batch encoding it just fills the C drive until the system crashes.

    1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  3. JPEG 2000 MXF YUV 422 8 bits Export Has Errors In Bottom Of Frame

    BCMR @L7
    YUV 4:2:2
    8 bits
    Frame attached, produced file available at:
    https://www.dropbox.com/sh/ui1umbc6d88s4da/AAArUy_xO9TBpz7NtjGPCCzha?dl=0

    As you can see, the bottom is garbled. RGB export seems OK.

    1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  4. JPEG 2000 MXF YUV 422 8 bits Export Has Errors In Bottom Of Frame

    BCMR @L7
    YUV 4:2:2
    8 bits
    Frame attached, produced file available at:
    https://www.dropbox.com/sh/ui1umbc6d88s4da/AAArUy_xO9TBpz7NtjGPCCzha?dl=0

    As you can see, the bottom is garbled. RGB export seems OK.

    1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  5. Media Encoder 13.0.2 crashes

    I decided to try out the newest version of Creative Cloud and am met with Media Encoder requiring a "Force Close". I'm on Mac OS Sierra. Premiere Pro seems to function fine. I have a 2013 MacBook Pro and EArly 2009 Mac Pro tower and experience the same crashing behavior. Attached is a log from the MacBook Pro. Any help is greatly appreciated.

    1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  6. Media Encoder 13.0.2 crashes

    I decided to try out the newest version of Creative Cloud and am met with Media Encoder requiring a "Force Close". I'm on Mac OS Sierra. Premiere Pro seems to function fine. I have a 2013 MacBook Pro and EArly 2009 Mac Pro tower and experience the same crashing behavior. Attached is a log from the MacBook Pro. Any help is greatly appreciated.

    1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  7. H264 Blu Ray encoded files from AME 2019 cause Encore CS6 to crash

    AME 2019 Blu Ray encoded files cause Encore CS6 to freeze, AME 2018 encoded files work fine.
    Please fix.

    2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  8. Media Encoder has a memory leak from Premiere queues that causes whole system to crash

    CC2018 Latest on Mac. When rendering a large queue (10+ short videos), the system memory slowly fills until the whole system freezes due to lack of memory. Cannot figure out a way around this bug. Must restart system each time.

    5 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  9. Customer monthly Payment for Creative Suite is to be discounted in proportion to the number of bugs left in code after 1 year

    Since customers pay monthly for a product (software) that should work - then I propose in future that any software problems introduced into new code (that did work in previous versions, which gets broken) should be directly discounted each month by Adobe to compensate customers .

    eg The more bugs introduced and not fixed, this increases the percentage discount for customers monthly - yes ?
    This is a sort of reverse bonus scheme which focuses the minds of both software developers and Quality assurance teams and Management.
    The benefit of getting it right is happy customers, more references for Adobe…

    1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  10. Adobe Media Encoder is Crashing on Batch Exports

    Adobe Media Encoder CC2018 - Latest Update is crashing on Batch Queues. Initially it was a proxy exports and I just recently saw it happen with a batch queue of sequences for review / master file delivery.

    Late-2015 Retina iMac 5K, Spec'd Out
    Thunderbay 12TB RAID 5
    MAC OS X 10.12.6 (16G1114)

    15 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  11. 2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  12. Bug Fix: ProRes Support on Windows

    Hi there,

    AME 2019 has some stability issues with rendering ProRes files. Currently, every time I queue the files to render in AME, it crashes the program. I've been on the forums with tech support and they said it was a glitch in the new version of AME and After Effects (16.1).

    My guess is it's an error with the .epr files that Media stores in the MediaIO folder on the local disk.

    Here's the crash report attached:

    1 vote
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  13. Sometimes, some audio tracks don't export

    Render are inconsistent since the last update.
    Using version 12.1, Build 171.
    I am always forced to check the whole rendered files because sometimes, some audio tracks don't get rendered. When opening the project in Premiere to confirm everything was ok, the track that wasn't rendered now doesn't play, although it should, and I have to mute and unmute the track, save the project, render again.

    4 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  14. cannot open encoder after updating to OS mojave

    please help...cannot open encoder after updating to OS mojave

    3 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  15. Media Encoder crashes during renders when I am streaming video (Youtube, etc)

    Mac OS Sierra
    MacBook Pro 2017 (15 inch)
    Intel I7, 2.8GHz
    16GB 2133 LPDDR3
    Radeon Pro 560 4096 MB
    Intel HD Graphics 630 1536 MB

    Media Encoder will crash - computer restarts - when streaming video is playing in a web browser.

    2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  16. Media encoder distorting audio timing bug

    When I render out of After effects through Media Encoder sometimes the audio warps and the timing is off. The audio is fin in AE just not after being rendered through AME.

    2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  17. Constant bug: media encoder hangs on files adn has to be forced quit and restarted regardless of file type, size. location, codex

    Constant bug: media encoder hangs on files adn has to be forced quit and restarted regardless of file type, size. location, codex

    8 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  18. Render with preview files fails with third-party audio plug-ins

    When encoding a Premiere sequence that uses VST or AU audio plugins and the 'Use Previews' setting enabled Media Encoder freezes on the first frame with audio, proceeding to fail with the error:

    "Error compiling movie. Exporter returned bad result."

    Exporting direct from Premiere with the exact same settings works as intended.

    2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  19. Media Encoder crashes constantly.

    I believe it is the dynamic line manager that is actually the problem. I have to output about a 100 promos a session. Seems like a great reason to use the "Render que". After getting about 15 spots into the Render que, Premire starts to hang up (like I can't "goto inpoint") and Encoder will stop adding to the que. At this point I have to reboot and resend everything back into the que. Most days I just render the spots one at a time. This has become a huge waste of time.
    MacPro (trash Can), High Sierra
    64gb, 2…

    8 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  20. 12.0.1 Crashes constantly, had to down grade to 12.0

    I had to downgrade the recent update because it just would not work on my system. I had to downgrade Premiere Pro as well. Before that that I tried uninstalling and re-installing, checked startup and services to make sure everything was enabled, etc. I have an older laptop on Windows 10 and I keep everything up to date. I have not worked with the any of the other recent upates yet to se if they have similar issues.

    2 votes
    Sign in Sign in with Adobe ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base