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AME 2020 fails on encoding 4K HEVC(H265), in AME 2019 it works fine

Today I repeatedly tried to encode a 4K HEVC(H265) file, and I got very quick fails with error code 7 (Out of Memory). Checked save locations, memory usage, disk cache, etc. Closed AME2020, reopened, etc.
Then I reinstalled AME2019, and it worked like a charm.

So it's a new bug, I guess...

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Daniel Dugour shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Siu Wai Chan commented  ·   ·  Flag as inappropriate

    For those experiencing this issue, a weird workaround you can try is to:
    - duplicate the sequence
    - select all the contents of the sequence
    - cut the entire contents of the sequence
    - paste it back onto the same sequence

  • Dave Herrick commented  ·   ·  Flag as inappropriate

    This is also halting our production. This is completely unacceptable. Not one iMac and the newest iMac Pros can render in H265 successfully.

  • Michael Stephenson commented  ·   ·  Flag as inappropriate

    It is failing for me on EVERY setting since update. This has crippled my workflow completely as H265 is essential to the videos I produce daily. Can not roll back to 2019 as it throws a AE link server error every time I do.

    I desperately need this working !!!!!

  • Kieran Kenny commented  ·   ·  Flag as inappropriate

    March 2020 and I'm still getting this bug. Adobe just loves to break stuff and forget about it...

  • Dajo Brinkman commented  ·   ·  Flag as inappropriate

    Same problem here.
    Used to work fine on AME 2019, but in 2020 I keep getting the same error over and over again.
    But no solution yet I suppose? I've updated all possible drivers and software involved, that didn't do the trick.

    >200GB free on raid 0 SSD, 64GB ram, 2x GTX1080 in SLI.

  • B CANSIN ÖZER commented  ·   ·  Flag as inappropriate

    Yeah its same problem here Adobe 2019 encoder works but 2020 giving me this ugly thing
    my system:
    AMD FX 9590
    Radeon vii
    32 gb Ram
    1 TB WD Black hdd / 14 TB WD Ultrastar hdd / 6 TB extranal WD hdd

  • Siu Wai Chan commented  ·   ·  Flag as inappropriate

    I am experiencing the same issue.
    I have 32GB of system memory, with 26GB allowed for adobe apps. Checked usage and nowhere near hitting the limit.
    double SSD media caches
    AMD 2700
    GTX 1060

    like my colleague, trying to encode h265. Works fine for h264

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