Fix errors in H264 Blu Ray encoded files - AME 2018
This is an observation of problems with AME 2018 exports after many hours of paintstaking work late at night to try to produce a H264 Based Blu Ray disc through Encore 6, but I suspect other authoring SW would have same issue.
I know Encore 6 is a legacy product and out of support - but AME version 2017 encoded H264 blu ray files which always worked fine.
There is also a thread on Encore Community Forums about this issue where other people have found same problem as well.
Today I see no way to produce a Blu Ray H264 based disc with files encoded from Media Encoder 2018. This newer version has caused problems.
Whilst Adobe may feel Blu Ray discs are defunct and we should use Streaming ... this problem with Media Encoder 2018 needs fixing as in some cases we need to produce Blu Ray discs of our project/work.
Adobe Engineering Team : can you have a quick look at the difference between H264 encoded Blu Ray files from AME 2017 to AME 2018 please. Why is it broken ..and fix it please.
Feedback welcomed.
NJones
shared this idea
38 comments
-
NJones
commented
Can Adobe Engineering or Product Management please advise if any changes have been made to AME in the last update version (13.1.3 - Build 45) relating to H264 Blu Ray Preset
Just for info I have just created a fairly large project (18GB) on Blu Ray using H264 Blu Ray Preset export via Premiere Pro (13.1.4 Build 1) which I assume uses AME engine.
The original problem is with Encore 6 and the Session Script issue.With the latest version of AME and running Encore in Win 7 compatibility mode - and as Administrator the project built successfully
It would however be helpful for users do know what is going on as there has still been no feedback on this issue since I posted the original problem in Sept 2018.Have engineering fixed it or not ?? - as my last Project Build worked.
Please can you break the radio silence and advise
Thanks
-
Steve Hix
commented
The only work-around I found was for PremierePro to export as QuickTime .MOV and not H264-BluRay or MPEG-BluRay. This also retains chapter markers.
-
NJones
commented
Closing this one. It has been repeatedly ignored by Adobe , despite the fact some people still cannot get the project to build with Win 7 compatibility. Doesn't explain failures on MACs either.
After 9 months of wasted time with Adobe support. Move on.
...and they slept happily ever after. -
Andy
commented
Guys! I am having this same issue and DEFINITELY cannot have this happen right now, I happened to find a workaround that fixed this issue for me. If you right click Encore, properties, and change the compatibility mode to "Windows 7" that solved the issue for me, no more "failing to load the file."
Hope that helps!
-
NJones
commented
So a global mail from Adobe Support telling me that Media Encoder 2017 (Version 11.1) would now infringe third party copyright issues implies this version (the last one to work for Blu Ray Preset encoding correctly) would be pulled.
[Did any of you posting here get such an email ? - dated 10th May 2019]So far we have no comment or explanantion from Adobe Product Support Management on this issue whatsoever.
The whole scenario is puzzling - since many got Media Encoder version 2018/2019 version 13.x files to run in Encore 6 by running this is Windows 7 mode - which implied a Windows related issue in the later AME releases.However, given this new statement from Adobe about Third Party IPR in Media Encoder 2017 (V 11.1) - it would suggest the later AME versions had different encoding software code entirely for AME 2018, 2019 etc to support Blu Ray Export??
As of May 2019 - This still leaves users without a stable solution and what seems difficult is to communicate the fact to Adobe Product Management heads is that Blu Ray encoding is still widely used.
If it can't be fixed - then the proposal to Adobe AME team is to source another third party solution house for Blu Ray encoding within AME future versions ....
Rather than continue this thread - can we get some positive response from AME team please.
This is what this Forum is designed for - correct ? -
Darius
commented
Just encountered this issue. Always reassuring when you find a thread of people with the same problem and no response from devs...
-
NJones
commented
I thought I would add some new comments on this issue. I was surprised to see this is also affecting Mac users so the Windows 7 or 10 issue doesn't apply ??. I was also called by an Adobe customer service advisor last week who assured me that there were 'thousands of fixes' in 13.1 version and the BluRay H264 issue had 'probably' been fixed in the latest release. Sadly, it does not appear to be the case.
The other useful info someone posted was to download the TMPGEnc plug in - which has a separate H264 encoder with the BluRay H264 option - but that will cost you money which is not really acceptable when you are paying your monthly Creative Cloud fee.Adobe - >> we are still waiting for your response months later ?.
-
Anonymous
commented
This is the error in Encore on my Mac from Blu-Ray files encoded with AME 2018 and above:
Blu-ray Error: “device error”, Code: “3”, Note: “file can not open.(/Desktop/BLUTEST/encore/UntitledAuthorScriptHDMVSessions/Blutest.m4v._ves) -
Super fun!!!
-
Anonymous
commented
Same issue here, please fix.
-
Anonymous
commented
Truly unbelievable that this issue is not being addressed. Please Adobe, fix this. Still broken in the April AME 13.1 release.
-
brente
commented
come on Adobe - fix this! Still broken with premiere CC 2019 on Mac (13.03 Build 9) and AME 13.02 (Build 39)
-
Anonymous
commented
Adobe, please fix. Extremely frustrating and disappointing.
-
Francis Sampier commented
So another area of this forum has found a great work around: Two things: 1: Run Adobe Encore in Windows 7 compatibility mode--then it works! 2) You may need to name encoded file correctly--do not use the @ symbol or spaces. I am now able to use the latest Premiere and H.264 Blu-ray. In the meantime Adobe has to address the issue and now knows it's a Windows 10 thing with CC2018 on up.
-
Anonymous
commented
Try everything no luck
...,,
Blu-ray Error: "device error", Code "3", Note: "File can not open. (A:\1unload
Files\Working media\Gillian & Mark\Project File\Post\Media Encoder\Bluray 1
\Mark & Gill\AuthorScriptHDMVSessions\Mark & Gill.m4v,_,ves)- -
Anonymous
commented
Please adobe we pay monthly yearly fee but adobe not listen call 1000 time no result
....
Blu-ray Error: "device error", Code "3", Note: "File can not open. (A:\1unload
Files\Working media\Gillian & Mark\Project File\Post\Media Encoder\Bluray 1
\Mark & Gill\AuthorScriptHDMVSessions\Mark & Gill.m4v,_,ves)- -
Anonymous
commented
Blu-ray Error: "device error", Code "3", Note: "File can not open. (A:\1unload
Files\Working media\Gillian & Mark\Project File\Post\Media Encoder\Bluray 1
\Mark & Gill\AuthorScriptHDMVSessions\Mark & Gill.m4v,_,ves)- -
Anonymous
commented
Have same issue but adobe didn’t listen good idea to see adobe team in nab show and speak with them loudly
-
NJones
commented
Thanks to those who have added comments and voted on this from my original posting back in September last year. Still no news / response on Adobe AME Product Mgr / team about this.
Do we need over 1000 votes ? ! -
Clark Bender
commented
Please fix this problem. Inexcusable that Adobe can't make this work or provide us an updated workflow that can.
-
Anonymous
commented
Hi,
This issue is a AME issue, not a Encore issue. As we all pay for AME, this issue has to be fixed.
Thank You.
BD