Media Encoder

Welcome to the Adobe Media Encoder feedback page. Submit feature requests and bug reports to the Media Encoder team via this UserVoice site and see what ideas or issues other users have shared.

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  1. avi frame bug

    I work with raw AVI files that my timeline handles correct. The files are strange in everyway because it is often 18 or 16fps and also resolution is strange (1536x1144 pixels).

    In my timeline everything matches (same FPS, correct format) when exporting back to AVI it only handles 15FPS, even with match source button (wich is 18) it will come out as 15FPS. Also since last update the resolution does not go any higher then 1080 (but I need 1144). It just simply doesn't work.

    1 vote
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    0 comments  ·  Render Queue  ·  Flag idea as inappropriate…  ·  Admin →
  2. BUG: 2019 Crashes and leaves no info in Log file

    In the middle of a batch render Media Encoder 2019 crashes and leaves no trace that the operation ever failed.
    Steps:
    1) Select multiple files 20+ in Windows Explorer Drag and drop into Encoder.
    2) Hit render. Operation performs for a few minutes and then crashes.
    3) Nothing is recorded in the log file for the file it crashed on. In the export directory there are 2 file fragments A) The file attempted and B)ThatFile.mp4.xmp
    Please fix. It makes creating proxies impossible and works perfectly on the same machine in 2018

    1 vote
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    0 comments  ·  Render Queue  ·  Flag idea as inappropriate…  ·  Admin →
  3. BUG: Media encoder exports closed captions as offline

    I'm having this exact problem:
    (When sending timelines from Premiere, Media Encoder exports closed captions as offline when there is any after effects clips in the timeline)
    https://forums.adobe.com/thread/2474698

    1 vote
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  4. Fix render stalls!

    Please make Media Encoder not jam up when the computer goes to sleep. I leave renders over night, and its very problematic when I come in in the morning to find that my renders stalled when my machine went to sleep. Please fix this!

    1 vote
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  5. NAO FUNCIONA

    SEMPRE QUE ESTA PROXIMO DO FIM DA MINHA ASSINATURA! O ADOBE ENCODER PARA DE FUNCIONAR! POR FAVOR CONCERTEM ISSO !

    1 vote
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  6. Show estimated Time for FTP Upload

    It would be great if i could see how long the upload to FTP Servers will take, because sometimes the files will be directly downloaded and i need to tell how long it will take.

    1 vote
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    0 comments  ·  Batch Processing  ·  Flag idea as inappropriate…  ·  Admin →
  7. AME 13.1 Build 173 Hangs or Crashes Macbook Mojave 10.14 When NO OTHER CC App is Opened

    AME 13.1 Build 173 APPEARS to run the CPU to max capacity which APPEARS to trip some safety system on the motherboard which then shuts down the computer - BSoD for Windows, Shut Down on a Mac.

    See Forum Posting for More Detail > https://forums.adobe.com/message/11121422#11123448

    This obviously needs more testing, because it just seems weird that software that has been around this long would cause a situation like this, but changing the settings in Windows seems to have fixed the issue, so I don't know what other conclusions to draw.

    The suggested improvements would be:
    1. Just throttle AME at…

    1 vote
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  8. Media Encoder 13.1 (build 173) locks up when InDesign is opened

    Encoder will lock up (stop mid-encode and not proceed) when InDesign is opened at the same time. App has to be crashed and restarted to work again.

    1 vote
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  9. 1 vote
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  10. BUG: media encoder doesn't update changes made to video

    I've found that this has happened a number of times now.
    After i've made edits to a video and then save, and then add to render queue. I scrub through the footage in media encoder to check it and find that the changes haven't been made, and obviously exporting it won't have changes made. I need to add the video 2-3 times again into the render queue before it updates. This is a massive waste of time as I sometimes need to do a whole bunch of videos quickly for clients.

    1 vote
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  11. Can you please make 2017 version (11) available for download?

    Some computers are still running fine for video work but cannot be upgraded to the OS that supports 2018. Please make 2017 Media Encoder available for download.

    1 vote
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  12. export server

    Would be nice to be able to render/export the project from another machine like a server.

    We have the functionality store and access the footage from a server but when it comes to rendering the final version it ends up being done by the local PC. Would help those with lower end devices edit on their low end devices then set their powerful server to render/export their footage as they see fit and continue working from their device as normal while the server does the heavy workload.

    If this is already a thing then point me in right direction since…

    1 vote
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  13. how do upload older media encoder berfore MAY upgrade?? URGERNT

    I cant get Media Encoder to work and not put this error that I have NO IDEA what it means. All I know is that FOX NETWORK cannot accept my encodes since this last upgrade and I have been using the encoder preset for at least 6 years HELP!!! URGENT!!!!

    05/06/2019 06:54:37 PM : Queue Started


    • Source File: C:\Users\SHANNO~1\AppData\Local\Temp\ITB19006MASTERSTHE TUNA MAGIC HOURDISCOVERY.prproj

    • Output File: X:\Projects\INTO THE BLUE\ITB 2019 MASTER\ITB19004 - KEY WEST GULF\ITB19006THE TUNA MAGIC HOURFOX-.mxf

    • Preset Used: FOX SUNSPORTS- embed cc in output

    • Video: 1280x720 (1.0), 59.94 fps, Progressive, 00;23;25;38

    • Audio: 48000 Hz, 8 Channels,…
    1 vote
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    0 comments  ·  Presets  ·  Flag idea as inappropriate…  ·  Admin →
  14. Can't import .mp4 files to convert with the latest version.

    Standard .mp4 file from a Mavic Pro drone gives me a failed to import message with the current version of Media Encoder. Reverted to 13.0 and was able to import, no problem.

    Sort it out!

    1 vote
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  15. Media Encoder CC2019 uses all memory and crashes

    I have a weird issue. Constant crashes in AME (Media Encoder) CC 2019. Latest update...

    The crashes are on two of my systems.

    System 1:

    Threadripper 12-core

    64 GB RAM

    RTX 2070

    3 x m.2 SSD (System + storage)

    3 x SATA SSD (Cache + exports)

    1 x 6-bay Netgear NAS, 10 Gbit (raw files)

    System 2

    AMD 2700X

    32GB RAM

    GTX 1070

    2 x m.2 SSD

    2 x SATA SSD

    I don't use network storage with this system

    On both systems i tried AME, but it crashes. But it's at the point that all RAM is maxed out. It's…

    1 vote
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  16. image overlay blending mode

    Blending mode selection under the image overlay settings when exporting in Media Encoder would be great! Opacity percentage alone just doesn't cut it :) Thanks!

    1 vote
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  17. 1 vote
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  18. Warn of errors in a transcode

    I've been transcoding a tremendous quantity of DV (sources both MiniDV and Hi8 via Digital8 camera), and I'm discovering that the transcodes have often failed to transcode the entire source clip - often coming up 30 mins short or skipping entire multi-minute chunks within the clip (leaving audio wildly out of sync). But no warning was ever issued, and so having spent two weeks managing the ingest, I now have to check every clip in Premiere against the raw source, only to discover something is missing. Simply retranscoding with the same preset usual works, but not always. There needs to…

    1 vote
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  19. BUG: After last update ME is rendering Pro Res files with lifted gama. Looks fine in premiere pro

    BUG: After last update ME is rendering Pro Res files with lifted gama. Looks fine in premiere pro

    1 vote
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  20. When creating a sidecar caption file... time code is wrong

    I have a program that is recorded on an XDCAM disc that has 608 captions embedded. When I go to create a sidecar file in AME to send to a local TV station, the time code is always off between 30 and 45 seconds.
    I have verified the time code on the embedded caption file is correct. Both files are 29.97 drop frame

    1 vote
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