Media Encoder
Welcome to the Adobe Media Encoder feedback page. Submit feature requests and bug reports to the Media Encoder team via this UserVoice site and see what ideas or issues other users have shared.
- Type into the idea field to search for submissions or choose from the categories in the sidebar
- Check out other submissions and vote for the ideas you like
- If your feature idea or issue is not listed, post it
The UserVoice feedback pages are for feature requests and bug reports only. Upload only content that you have permission to use and refrain from posting personal information (e.g. address, phone number, email, or credit card) or abusive content (spam, phishing links, vulgar language, etc.). Tips for submitting useful feedback
UserVoice is a third-party platform for product feedback. Please note that feedback is voluntary, and you give Adobe a right to use feedback you provide without restrictions.
For all other questions and discussions, visit the Media Encoder community forum.
-
Open captions selected to "burn into video" in Premiere CC 18 do not export in AME
It simply won't do it. Windows or Mac.
53 votes -
Fix errors in H264 Blu Ray encoded files - AME 2018
This is an observation of problems with AME 2018 exports after many hours of paintstaking work late at night to try to produce a H264 Based Blu Ray disc through Encore 6, but I suspect other authoring SW would have same issue.
I know Encore 6 is a legacy product and out of support - but AME version 2017 encoded H264 blu ray files which always worked fine.
There is also a thread on Encore Community Forums about this issue where other people have found same problem as well.
Today I see no way to produce a Blu Ray H264…
37 votes -
BUG!! Since the last update 14.1 i can't use Media Encoder in Windows
Even I returned to previous versions and it's the same, I unistalled it and the same... I can't use Media Encoder anymore. Can't load any Comps even from differents files of After Effects...
I don't know what else can do...
Please Fix it ASAP.
16 votes -
Adobe Media Encoder is Crashing on Batch Exports
Adobe Media Encoder CC2018 - Latest Update is crashing on Batch Queues. Initially it was a proxy exports and I just recently saw it happen with a batch queue of sequences for review / master file delivery.
Late-2015 Retina iMac 5K, Spec'd Out
Thunderbay 12TB RAID 5
MAC OS X 10.12.6 (16G1114)15 votes -
No GPU memory flush for queued Premiere projects
I had 10 projects queued, and Media Encoder failed every third encode.
Checked video card memory usage in GPU-Z, and yes, after every single render the usage amount increased by 1.5GB, so my GTX1060 3GB obviously ran out of video memory after two project renders. I think it's a bug, and Media Encoder should take care to clean up video memory after every single render task. I am using Windows 10 (1803 version)12 votes -
Encoding Failure Since 2019 Update and October Nvidia Drivers
Many "A low-level exception occurred in: Mercury Playback Engine GPU Acceleration (CUDA) (AcceleratedRenderer:10)" failures on H264 encodes since the Media Encoder 2019 update and requirement of latest Nvidia drivers (October 11 2018). Reverting to August Nvidia drivers did not help. Anything older and program says latest drivers required.
8 votes -
Constant bug: media encoder hangs on files adn has to be forced quit and restarted regardless of file type, size. location, codex
Constant bug: media encoder hangs on files adn has to be forced quit and restarted regardless of file type, size. location, codex
8 votes -
Media Encoder crashes constantly.
I believe it is the dynamic line manager that is actually the problem. I have to output about a 100 promos a session. Seems like a great reason to use the "Render que". After getting about 15 spots into the Render que, Premire starts to hang up (like I can't "goto inpoint") and Encoder will stop adding to the que. At this point I have to reboot and resend everything back into the que. Most days I just render the spots one at a time. This has become a huge waste of time.
MacPro (trash Can), High Sierra
64gb, 2…8 votes -
Media Encoder hanging during transcode
There is a bug that I have yet to see explained exactly the same as I am experiencing it. I'm trying to transcode some MP4 h.264 files into a higher compressed h.264 file to better fit in it's playback medium. I thought the issue was the computer going to sleep pausing the render, even though that should not have been the case.
-Fresh install of Windows 10 1809
-drop multiple mp4 files into AME, hit start and it will go for a while.
-after a few minutes it stops rendering. No error, no immediate crash. Just no movement, no change…7 votes -
Media Encoder has a memory leak from Premiere queues that causes whole system to crash
CC2018 Latest on Mac. When rendering a large queue (10+ short videos), the system memory slowly fills until the whole system freezes due to lack of memory. Cannot figure out a way around this bug. Must restart system each time.
6 votes -
Media Encoder 2019 crashing in Premiere
Guys, every time I queue to Media Encoder 2019 from Premiere 2019 everything crashes... using OSX Sierra 10.12.6 and just updated all my Adobe to 2019.
Didn't have any problems, now every time I render I have issues. Pretty ****** off, please fix this as soon as possible.
5 votes -
Freezing when encoding proxies. Hang and need a cold boot.
Well done Adobe with breaking something on each update.
I was encoding h.265 4K 50p video to Quicktime Cineform proxy under Windows 10.
Last update that was a big mess up on Premiere Pro and now it f***s up even in the first step. You know people work for living with your tool right? This is not funny.
Do we need to wait for another 2 months for a proper update (while you may be f***ing another things up like system freeze on importing files or such)?
4 votes -
Sometimes, some audio tracks don't export
Render are inconsistent since the last update.
Using version 12.1, Build 171.
I am always forced to check the whole rendered files because sometimes, some audio tracks don't get rendered. When opening the project in Premiere to confirm everything was ok, the track that wasn't rendered now doesn't play, although it should, and I have to mute and unmute the track, save the project, render again.4 votes -
Render from media encoder doesn't have video
Using the media encoder to create a youtube HD preset video doesn't encode the video layers randomly, but exporting directly from premiere DOES work.
PP 14.3.0 - 38
ME 14.3 - 39Macbook pro 15 inch, 2019
2.6ghz 6-core intel i7
16gb ddr4 2400mhz
Radeon Pro 555x 4gb
Intel UHD Graphic 630 1536mb
Catalina
10.15.53 votes -
BUG: Dynamic Link Broken AE > ME
Today updated to the very latest AFX(17.0.6) and Media Encoder(14.1) and the dynamic link connection won't work. Windows 10
3 votes -
Media Encoder not rendering After Effects Files after Mac OS update
Please fix whatever bug is preventing Media encoder from rendering my comps from after effect. It stopped working correctly right after I updated Mac OS this morning.
Hangs on "Connecting to project..."
3 votes -
BUG: Long transcodes from DV to ProRes results in large chunks of skipped video
I'm seeing a tremendous number of problems on long transcodes with camera cuts in the dailies. I'm working on a doc feature including a lot of Hi8 and MiniDV tapes. The source tapes are captured in long chunks, often over an hour. Within this are camera cuts, crash recorded blank tape spots, etc - the usual amateur issues. The source clips are all perfect on import. However, most of the transcodes (to ProRes 1080 @23.98) have serious problems as follows:
- clips can be truncated, i.e. can be 30 mins or more shorter than source clip.
- clips have internal problems. The…
3 votes -
cannot open encoder after updating to OS mojave
please help...cannot open encoder after updating to OS mojave
3 votes -
Media encoder distorting audio timing bug
When I render out of After effects through Media Encoder sometimes the audio warps and the timing is off. The audio is fin in AE just not after being rendered through AME.
3 votes -
Media encoder files rendered from AE have a gamma shift. Contrast is washed out. Please FIX IT ASAP
Media encoder files rendered from AE have a gamma shift. Contrast is washed out. Please FIX IT ASAP.
2 votes
- Don't see your idea?