Media Encoder

Welcome to the Adobe Media Encoder feedback page. Submit feature requests and bug reports to the Media Encoder team via this UserVoice site and see what ideas or issues other users have shared.

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For all other questions and discussions, visit the Media Encoder community forum.

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  1. Media Encoder not rendering After Effects Files after Mac OS update

    Please fix whatever bug is preventing Media encoder from rendering my comps from after effect. It stopped working correctly right after I updated Mac OS this morning.

    Hangs on "Connecting to project..."

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  2. Afterburner

    Please add support for the Apple Afterburner Card if it’s not already implemented automatically when handling prores media.
    Ideally, Media encoder would be able to use the transcoding skills of the AB card when transcoding from h264 mxf media TO prores on the encoding side of things. Let the GPU and CPU handle the decoding of h264 but accelerate the encoding of prores through the AB card. This could be a massive time saver!

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Bug when queueing from Premiere to Media Encoder

    Lately, when I hit queue in Premiere my render settings do not port to Media Encoder. Instead when the project loads in AME, AAC is set as the export format in the format column.

    I have seen this echoed on multiple computers.

    3 votes
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    0 comments  ·  Render Queue  ·  Flag idea as inappropriate…  ·  Admin →
  4. MATCH SOURCE AUDIO BUTTON

    Please make it an option to either bypass audio compression, or match the source file's number of tracks so that we don't need to adjust how many tracks for each individual file for larger projects. Take a page out of Apple's compressor for this please.

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    0 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Embed captions in more formats

    You can currently only embed closed captions into Quicktime MOVs. This needs to be expanded so you can also embed captions in MPEG-2 (PS & TS) and MP4 formats. You can currently do that in Apple Compressor, but not Media Encoder.

    2 votes
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    0 comments  ·  Formats  ·  Flag idea as inappropriate…  ·  Admin →
  7. Preferences: determine default transcode/export preset from MediaEncoder for any source's incoming file

    Predetermine the output of MediaEncoder (ME) via "Preferences": ME is not only useful in the Adobe's App ballpark but also very welcome on already delivered files that need to be transcoded. Well, there is a "default destination" one can determine in the settings but there is no "default transcode" to set before one brings in files from an external source (let's say EVS ProRes(HQ) off a multi-cam recording or even an H.264 off any drone) and pre-determine the output setting.
    This should be available in the settings of ME!

    3 votes
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    1 comment  ·  Batch Processing  ·  Flag idea as inappropriate…  ·  Admin →
  8. Не работает экспорт звука!

    При экспорте из Premiere pro(кодек H.264) через Media Encoder не экспортируется звук.

    1 vote
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    0 comments  ·  Render Queue  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add closed caption embedding support to AME watch folders

    Add closed caption embedding support to AME watch folders.

    File based workflows are more and more common in broadcast, where producers submit finished video and then later get a caption file back. Currently, someone must reopen the Premiere project and put the .mcc captions on the timeline on top of the video as an additional layer. Then export, and use a preset that has captions set to embed in video in AME.

    For those of us with high volume of turnaround, it would be great if we could just put mxf video and mcc sidecar caption file into an AME…

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Timecode reset

    I have a problem importing media to Premiere using Media Encoder.
    Sometimes, when I finish importing, the camera's original timecode is reseted to 0:00. The strange thing is that it doesn't always reset, and I can't find the factor that determines this. I always use the same preset (MXF XDCAM)

    3 votes
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    0 comments  ·  Presets  ·  Flag idea as inappropriate…  ·  Admin →
  11. Media Encoder crazy slow since CC2019

    This is a general observation rather than a specific request, but ever since the CC2019, ME is really sluggish. Things that are now taking ages and/or just plain crashing:


    • Opening the app

    • Dragging a mov in to the queue

    • Selecting the preset

    • Selecting the size

    • Unchecking the linked ratio box

    • Changing 1 pass to 2 pass

    • Selecting output location.

    So yeah basically everything takes three times longer than it used to. What happened!?

    (Windows 10, 32gig ram, Geforce 680M, no problems before update)

    27 votes
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    4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. BUG: mp4 files won't play in Windows 10 or 7 players

    I'm rendering a project for a pro video house from 1080i, 29.97 to mp4 level 4.1 at various bitrates.

    Windows refuses to play the resulting files. VLC Media Player will. What's up?

    I don't own copyright on this, but for 15 seconds let's call it "Fair Use."

    1 vote
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    0 comments  ·  Formats  ·  Flag idea as inappropriate…  ·  Admin →
  13. BUG: mp4 files won't play in Windows 10 or 7 players

    I'm rendering a project for a pro video house from 1080i, 29.97 to mp4 level 4.1 at various bitrates.

    Windows refuses to play the resulting files. VLC Media Player will. What's up?

    I don't own copyright on this, but for 15 seconds let's call it "Fair Use."

    1 vote
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    0 comments  ·  Formats  ·  Flag idea as inappropriate…  ·  Admin →
  14. XDCam MXF format and stereo sound

    I tried to do custom export preset for XDCam MXF format with stereo sound and failed. I made this preset for our Final Cut X users easily with Compressor but when I tried to do the same with Media Encoder Preset Manager I failed. It would be nice if I'll have an option to make MXF presets with custom audio settings.

    2 votes
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    0 comments  ·  Formats  ·  Flag idea as inappropriate…  ·  Admin →
  15. Generating timecode

    In the effects section it is not possible to choose 23,976 fps with the option generate timecode. Is it a bug or a feature? :-)

    3 votes
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    3 comments  ·  Preference & Settings  ·  Flag idea as inappropriate…  ·  Admin →
  16. 不要月租 一次買斷

    Ps Ai Br Ld Ae En Pr Au 月租會影響電腦的系統
    希望是一次買斷
    需要更新看個人
    希望貴公司不要再強迫我們更新
    你們為何不能學學Apple 其他系統 呢
    還是你們的能力不足呢
    還是你怕你們沒錢
    還是你們的行銷能力不夠才需要月租

    1 vote
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    0 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. BUG: Media Encoder changes the final color of video

    Media Encoder is changing video colors at render time. When I render straight from Premiere, the colors are normal.

    1 vote
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    0 comments  ·  Render Queue  ·  Flag idea as inappropriate…  ·  Admin →
  18. Media Encoder not uploading, hangs (FTP)

    Bug Report
    Media Encoder CC2019 13.1 build 173 on Mac OS X 10.13.6


    1. Queue a sequence from PP CC2019 to Media Encoder.

    2. Use a preset that has Publish enabled (FTP in my case - account has been tested, and the same preset worked successfully on an earlier render.)

    3. The encoding completed successfully with a good file, but the FTP publish step is stuck indefinitely on "Waiting for encoding" (see picture). I have waited 20 minutes.

    Log attached in reply message.

    Update: After writing this I open the setting and tested the FTP connection.
    AME hanged (beachballed). Let it sit for…

    1 vote
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    1 comment  ·  Batch Processing  ·  Flag idea as inappropriate…  ·  Admin →
  19. Your latest Premiere Pro update has "rendered" Media Encoder useless.

    Renders that once took an hour now take (huh?) 66 hours. After your latest update of Premiere Pro (May 2019), media encoder takes forever to render.

    7 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. overheating fans once opened on MacBook Pro 2014

    overheating fans and loud noise once opened and while launching... always??? solution plz...with the latest version 2020

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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