Media Encoder

Welcome to the Adobe Media Encoder feedback page. Submit feature requests and bug reports to the Media Encoder team via this UserVoice site and see what ideas or issues other users have shared.

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For all other questions and discussions, visit the Media Encoder community forum.

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  1. Media encoder distorting audio timing bug

    When I render out of After effects through Media Encoder sometimes the audio warps and the timing is off. The audio is fin in AE just not after being rendered through AME.

    2 votes
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  2. Render with preview files fails with third-party audio plug-ins

    When encoding a Premiere sequence that uses VST or AU audio plugins and the 'Use Previews' setting enabled Media Encoder freezes on the first frame with audio, proceeding to fail with the error:

    "Error compiling movie. Exporter returned bad result."

    Exporting direct from Premiere with the exact same settings works as intended.

    2 votes
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  3. 12.0.1 Crashes constantly, had to down grade to 12.0

    I had to downgrade the recent update because it just would not work on my system. I had to downgrade Premiere Pro as well. Before that that I tried uninstalling and re-installing, checked startup and services to make sure everything was enabled, etc. I have an older laptop on Windows 10 and I keep everything up to date. I have not worked with the any of the other recent upates yet to se if they have similar issues.

    2 votes
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  4. BUG - Media Encoder 2020 4.0.3 outputs green and purple blank video

    Premiere won't show imports except as green or flashing color blank, and media encoder won't output anything but the same in the latest update. Roll back to premiere 14.0.1 and all is well. sAME 1 VERSION BACK WITH MEDIA ENCODER, HEY, i HAVE LATEST DRIVERS FOR EVERYTHING! cHECKED 10 TIMES! Cannot have these delays....

    1 vote
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  5. Watch Folder not working at all

    Hi,

    Upgraded to 2020 and the watch folders do not work at all. I am connected to a Lumaforge Jellyfish server and exporting to my local desktop on a Mac Mini.

    When I add a project to the watch folder, AME gets a beach ball and hangs.

    The project is set up correctly with sequences at the root of the project. Already tried resetting preferences, changing the folder location, restarting AME, trying a new project, etc. The watch folder just sits idle and then AME freezes when a new project is added to the folder.

    1 vote
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  6. Media Encoder not rendering After Effects Files after Mac OS update

    Please fix whatever bug is preventing Media encoder from rendering my comps from after effect. It stopped working correctly right after I updated Mac OS this morning.

    Hangs on "Connecting to project..."

    1 vote
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  7. Media Encoder 2020 Renders Stalling

    Just a simple queue of 2 videos that contain Broll and simple titling from the Essential Graphics element. First video rendered fine, second video stalled at different points, but routinely stalled. This is on an iMac 2017 (max specs) running Mojave. Both videos rendered just fine within Premiere. I have never had a render stall out in Media Encoder until now.

    1 vote
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  8. 1 vote
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  9. BUG: Media encoder exports closed captions as offline

    I'm having this exact problem:
    (When sending timelines from Premiere, Media Encoder exports closed captions as offline when there is any after effects clips in the timeline)
    https://forums.adobe.com/thread/2474698

    1 vote
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  10. AME 13.1 Build 173 Hangs or Crashes Macbook Mojave 10.14 When NO OTHER CC App is Opened

    AME 13.1 Build 173 APPEARS to run the CPU to max capacity which APPEARS to trip some safety system on the motherboard which then shuts down the computer - BSoD for Windows, Shut Down on a Mac.

    See Forum Posting for More Detail > https://forums.adobe.com/message/11121422#11123448

    This obviously needs more testing, because it just seems weird that software that has been around this long would cause a situation like this, but changing the settings in Windows seems to have fixed the issue, so I don't know what other conclusions to draw.

    The suggested improvements would be:
    1. Just throttle AME at…

    1 vote
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  11. Media Encoder 13.1 (build 173) locks up when InDesign is opened

    Encoder will lock up (stop mid-encode and not proceed) when InDesign is opened at the same time. App has to be crashed and restarted to work again.

    1 vote
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  12. Can't import .mp4 files to convert with the latest version.

    Standard .mp4 file from a Mavic Pro drone gives me a failed to import message with the current version of Media Encoder. Reverted to 13.0 and was able to import, no problem.

    Sort it out!

    1 vote
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  13. Media Encoder CC2019 uses all memory and crashes

    I have a weird issue. Constant crashes in AME (Media Encoder) CC 2019. Latest update...

    The crashes are on two of my systems.

    System 1:

    Threadripper 12-core

    64 GB RAM

    RTX 2070

    3 x m.2 SSD (System + storage)

    3 x SATA SSD (Cache + exports)

    1 x 6-bay Netgear NAS, 10 Gbit (raw files)

    System 2

    AMD 2700X

    32GB RAM

    GTX 1070

    2 x m.2 SSD

    2 x SATA SSD

    I don't use network storage with this system

    On both systems i tried AME, but it crashes. But it's at the point that all RAM is maxed out. It's…

    1 vote
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  14. Warn of errors in a transcode

    I've been transcoding a tremendous quantity of DV (sources both MiniDV and Hi8 via Digital8 camera), and I'm discovering that the transcodes have often failed to transcode the entire source clip - often coming up 30 mins short or skipping entire multi-minute chunks within the clip (leaving audio wildly out of sync). But no warning was ever issued, and so having spent two weeks managing the ingest, I now have to check every clip in Premiere against the raw source, only to discover something is missing. Simply retranscoding with the same preset usual works, but not always. There needs to…

    1 vote
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  15. Limit size of Media Cache

    In Premiere Pro the size of the media cache can be limited, why not in AME?
    Alternatively a switch to disable creating cache files.
    Because while batch encoding it just fills the C drive until the system crashes.

    1 vote
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  16. JPEG 2000 MXF YUV 422 8 bits Export Has Errors In Bottom Of Frame

    BCMR @L7
    YUV 4:2:2
    8 bits
    Frame attached, produced file available at:
    https://www.dropbox.com/sh/ui1umbc6d88s4da/AAArUy_xO9TBpz7NtjGPCCzha?dl=0

    As you can see, the bottom is garbled. RGB export seems OK.

    1 vote
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  17. JPEG 2000 MXF YUV 422 8 bits Export Has Errors In Bottom Of Frame

    BCMR @L7
    YUV 4:2:2
    8 bits
    Frame attached, produced file available at:
    https://www.dropbox.com/sh/ui1umbc6d88s4da/AAArUy_xO9TBpz7NtjGPCCzha?dl=0

    As you can see, the bottom is garbled. RGB export seems OK.

    1 vote
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  18. Media Encoder 13.0.2 crashes

    I decided to try out the newest version of Creative Cloud and am met with Media Encoder requiring a "Force Close". I'm on Mac OS Sierra. Premiere Pro seems to function fine. I have a 2013 MacBook Pro and EArly 2009 Mac Pro tower and experience the same crashing behavior. Attached is a log from the MacBook Pro. Any help is greatly appreciated.

    1 vote
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  19. Media Encoder 13.0.2 crashes

    I decided to try out the newest version of Creative Cloud and am met with Media Encoder requiring a "Force Close". I'm on Mac OS Sierra. Premiere Pro seems to function fine. I have a 2013 MacBook Pro and EArly 2009 Mac Pro tower and experience the same crashing behavior. Attached is a log from the MacBook Pro. Any help is greatly appreciated.

    1 vote
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  20. Customer monthly Payment for Creative Suite is to be discounted in proportion to the number of bugs left in code after 1 year

    Since customers pay monthly for a product (software) that should work - then I propose in future that any software problems introduced into new code (that did work in previous versions, which gets broken) should be directly discounted each month by Adobe to compensate customers .

    eg The more bugs introduced and not fixed, this increases the percentage discount for customers monthly - yes ?
    This is a sort of reverse bonus scheme which focuses the minds of both software developers and Quality assurance teams and Management.
    The benefit of getting it right is happy customers, more references for Adobe…

    1 vote
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