Media Encoder

Welcome to the Adobe Media Encoder feedback page. Submit feature requests and bug reports to the Media Encoder team via this UserVoice site and see what ideas or issues other users have shared.

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  1. H264 Blu Ray encoded files from AME 2019 cause Encore CS6 to crash

    AME 2019 Blu Ray encoded files cause Encore CS6 to freeze, AME 2018 encoded files work fine.
    Please fix.

    2 votes
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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  2. Media Encoder 2019 crashing in Premiere

    Guys, every time I queue to Media Encoder 2019 from Premiere 2019 everything crashes... using OSX Sierra 10.12.6 and just updated all my Adobe to 2019.

    Didn't have any problems, now every time I render I have issues. Pretty ****** off, please fix this as soon as possible.

    5 votes
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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  3. Encoding Failure Since 2019 Update and October Nvidia Drivers

    Many "A low-level exception occurred in: Mercury Playback Engine GPU Acceleration (CUDA) (AcceleratedRenderer:10)" failures on H264 encodes since the Media Encoder 2019 update and requirement of latest Nvidia drivers (October 11 2018). Reverting to August Nvidia drivers did not help. Anything older and program says latest drivers required.

    8 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  4. cannot open encoder after updating to OS mojave

    please help...cannot open encoder after updating to OS mojave

    3 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  5. Media Encoder crashes during renders when I am streaming video (Youtube, etc)

    Mac OS Sierra
    MacBook Pro 2017 (15 inch)
    Intel I7, 2.8GHz
    16GB 2133 LPDDR3
    Radeon Pro 560 4096 MB
    Intel HD Graphics 630 1536 MB

    Media Encoder will crash - computer restarts - when streaming video is playing in a web browser.

    2 votes
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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fix errors in H264 Blu Ray encoded files - AME 2018

    This is an observation of problems with AME 2018 exports after many hours of paintstaking work late at night to try to produce a H264 Based Blu Ray disc through Encore 6, but I suspect other authoring SW would have same issue.

    I know Encore 6 is a legacy product and out of support - but AME version 2017 encoded H264 blu ray files which always worked fine.

    There is also a thread on Encore Community Forums about this issue where other people have found same problem as well.

    Today I see no way to produce a Blu Ray H264…

    37 votes
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    41 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  7. Media encoder distorting audio timing bug

    When I render out of After effects through Media Encoder sometimes the audio warps and the timing is off. The audio is fin in AE just not after being rendered through AME.

    3 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  8. Media Encoder has a memory leak from Premiere queues that causes whole system to crash

    CC2018 Latest on Mac. When rendering a large queue (10+ short videos), the system memory slowly fills until the whole system freezes due to lack of memory. Cannot figure out a way around this bug. Must restart system each time.

    6 votes
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    4 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  9. Constant bug: media encoder hangs on files adn has to be forced quit and restarted regardless of file type, size. location, codex

    Constant bug: media encoder hangs on files adn has to be forced quit and restarted regardless of file type, size. location, codex

    8 votes
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    4 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  10. 51 votes
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    11 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  11. No GPU memory flush for queued Premiere projects

    I had 10 projects queued, and Media Encoder failed every third encode.
    Checked video card memory usage in GPU-Z, and yes, after every single render the usage amount increased by 1.5GB, so my GTX1060 3GB obviously ran out of video memory after two project renders. I think it's a bug, and Media Encoder should take care to clean up video memory after every single render task. I am using Windows 10 (1803 version)

    11 votes
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    8 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  12. Render with preview files fails with third-party audio plug-ins

    When encoding a Premiere sequence that uses VST or AU audio plugins and the 'Use Previews' setting enabled Media Encoder freezes on the first frame with audio, proceeding to fail with the error:

    "Error compiling movie. Exporter returned bad result."

    Exporting direct from Premiere with the exact same settings works as intended.

    2 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  13. Adobe Media Encoder is Crashing on Batch Exports

    Adobe Media Encoder CC2018 - Latest Update is crashing on Batch Queues. Initially it was a proxy exports and I just recently saw it happen with a batch queue of sequences for review / master file delivery.

    Late-2015 Retina iMac 5K, Spec'd Out
    Thunderbay 12TB RAID 5
    MAC OS X 10.12.6 (16G1114)

    15 votes
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    4 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  14. Media Encoder crashes constantly.

    I believe it is the dynamic line manager that is actually the problem. I have to output about a 100 promos a session. Seems like a great reason to use the "Render que". After getting about 15 spots into the Render que, Premire starts to hang up (like I can't "goto inpoint") and Encoder will stop adding to the que. At this point I have to reboot and resend everything back into the que. Most days I just render the spots one at a time. This has become a huge waste of time.
    MacPro (trash Can), High Sierra
    64gb, 2…

    8 votes
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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  15. Sometimes, some audio tracks don't export

    Render are inconsistent since the last update.
    Using version 12.1, Build 171.
    I am always forced to check the whole rendered files because sometimes, some audio tracks don't get rendered. When opening the project in Premiere to confirm everything was ok, the track that wasn't rendered now doesn't play, although it should, and I have to mute and unmute the track, save the project, render again.

    4 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  16. 12.0.1 Crashes constantly, had to down grade to 12.0

    I had to downgrade the recent update because it just would not work on my system. I had to downgrade Premiere Pro as well. Before that that I tried uninstalling and re-installing, checked startup and services to make sure everything was enabled, etc. I have an older laptop on Windows 10 and I keep everything up to date. I have not worked with the any of the other recent upates yet to se if they have similar issues.

    2 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
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