Media Encoder

Welcome to the Adobe Media Encoder feedback page. Submit feature requests and bug reports to the Media Encoder team via this UserVoice site and see what ideas or issues other users have shared.

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  1. BUG - Multiple Outputs from Single Source File Fails / Is Inconsistent

    Trying to export two versions / sizes to H264 MP4 from a source 1080p ProRes file. I'm using CUDA accelerated Mercury Playback Engine. AME behavior is inconsistent. First attempt resulted in one of the two desired outputs being completed successfully, with the second output failing without an error.

    Tried switching to CPU Mercury Playback Engine, re-added file to the queue, set desired outputs, but this time both output files failed to render. No error, just failed.

    I switched back to CUDA accelerated, re-added file/outputs, and this time both files output successfully.

    I'm on Windows 10 Pro, with an AMD Threadripper…

    1 vote

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  2. Fix the opening of files made with Apple Compressor / FCPx

    Hi,

    Since the current and previous version of Apple Compressor/FCPx, prores422 quicktime files made with that cannot be openend with Adobe Media encoder nor Final Cut X.
    Can this please be fixed? Since we recieve files from all over the world with this error in it and it's a pain ********** that Adobe can't open them.
    With kind regards,

    Mr. Y

    1 vote

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  3. Fix the HEVC Out of Memory (code 7) bug

    When exporting in both premiere and media encoder 2020, HEVC H265 with CBR exports fails.

    Error received:
    export error
    error compiling movie
    out of memory
    failed to create encoder
    select: 9
    error code: 7

    On a Mac Pro (2017) with
    3 GHz Intel Xeon W,
    32 GB 2666 MHz DDR4 memory and
    Radeon Pro Vega 56 8 GB

    1 vote

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  4. Removing of bugs associated with Media Encoder such as the application locks up on you when attempting to create a mp4 copy.

    I find that this Media Encoder is not reliable, the applications locks up while trying to complete a task causing extra time placing keyframes that had already been established previously in the file that was to be encoded.

    1 vote

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  5. Launching encode puts Mac to sleep

    The last two times I have hit go on an encode, my computer has immediately gone to sleep- which disconnects my NAS. It is a 2014 iMac and my current files are 4K but it shouldn't be taking a Nanna-nap every time I do an encode. Meanwhile there is a 5 sec delay on these key strokes while typing so I am a little worried about ME working the computer too hard.

    1 vote

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  6. Make 14.3 work on my Macs

    Make it open instead of crashing on start up

    1 vote

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  7. Temporary .AAC or .M4V files don't delete after .MP4 is done exporting.

    I have been having this problem lately that when exporting After Effects files through Media Encoder with multiple projects that the .AAC or .M4V temporary files don't vanish after the .MP4 is ready with exporting.
    Attached is my .EPR file that I use.

    1 vote

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  8. Help

    The program always crashes, when I try to upload a file. I can´t export anything. Please help me fix it.

    1 vote

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  9. Please fix Wraptor DCP

    Wraptor DCP keeps freezing rendering a small file. If you're going to have Wraptor as part of AME, shouldn't it work?

    1 vote

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  10. Error handling project with RE:Vision Effects DE:Noise V3

    New Media Encoder shows an error 'source not found' for projects, using RE:Vision Effects DE:Noise V3.
    deleting plug-in can encode.
    but even disable this plug-in will make Media Encoder with 'source not found' error.

    1 vote

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  11. BUG - Media Encoder 2020 4.0.3 outputs green and purple blank video

    Premiere won't show imports except as green or flashing color blank, and media encoder won't output anything but the same in the latest update. Roll back to premiere 14.0.1 and all is well. sAME 1 VERSION BACK WITH MEDIA ENCODER, HEY, i HAVE LATEST DRIVERS FOR EVERYTHING! cHECKED 10 TIMES! Cannot have these delays....

    1 vote

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  12. Watch Folder not working at all

    Hi,

    Upgraded to 2020 and the watch folders do not work at all. I am connected to a Lumaforge Jellyfish server and exporting to my local desktop on a Mac Mini.

    When I add a project to the watch folder, AME gets a beach ball and hangs.

    The project is set up correctly with sequences at the root of the project. Already tried resetting preferences, changing the folder location, restarting AME, trying a new project, etc. The watch folder just sits idle and then AME freezes when a new project is added to the folder.

    1 vote

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  13. Media Encoder 2020 Renders Stalling

    Just a simple queue of 2 videos that contain Broll and simple titling from the Essential Graphics element. First video rendered fine, second video stalled at different points, but routinely stalled. This is on an iMac 2017 (max specs) running Mojave. Both videos rendered just fine within Premiere. I have never had a render stall out in Media Encoder until now.

    1 vote

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  14. 1 vote

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  15. BUG: Media encoder exports closed captions as offline

    I'm having this exact problem:
    (When sending timelines from Premiere, Media Encoder exports closed captions as offline when there is any after effects clips in the timeline)
    https://forums.adobe.com/thread/2474698

    1 vote

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  16. AME 13.1 Build 173 Hangs or Crashes Macbook Mojave 10.14 When NO OTHER CC App is Opened

    AME 13.1 Build 173 APPEARS to run the CPU to max capacity which APPEARS to trip some safety system on the motherboard which then shuts down the computer - BSoD for Windows, Shut Down on a Mac.

    See Forum Posting for More Detail > https://forums.adobe.com/message/11121422#11123448

    This obviously needs more testing, because it just seems weird that software that has been around this long would cause a situation like this, but changing the settings in Windows seems to have fixed the issue, so I don't know what other conclusions to draw.

    The suggested improvements would be:
    1. Just throttle AME at…

    1 vote

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  17. Media Encoder 13.1 (build 173) locks up when InDesign is opened

    Encoder will lock up (stop mid-encode and not proceed) when InDesign is opened at the same time. App has to be crashed and restarted to work again.

    1 vote

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  18. Can't import .mp4 files to convert with the latest version.

    Standard .mp4 file from a Mavic Pro drone gives me a failed to import message with the current version of Media Encoder. Reverted to 13.0 and was able to import, no problem.

    Sort it out!

    1 vote

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  19. Media Encoder CC2019 uses all memory and crashes

    I have a weird issue. Constant crashes in AME (Media Encoder) CC 2019. Latest update...

    The crashes are on two of my systems.

    System 1:

    Threadripper 12-core

    64 GB RAM

    RTX 2070

    3 x m.2 SSD (System + storage)

    3 x SATA SSD (Cache + exports)

    1 x 6-bay Netgear NAS, 10 Gbit (raw files)

    System 2

    AMD 2700X

    32GB RAM

    GTX 1070

    2 x m.2 SSD

    2 x SATA SSD

    I don't use network storage with this system

    On both systems i tried AME, but it crashes. But it's at the point that all RAM is maxed out. It's…

    1 vote

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  20. Warn of errors in a transcode

    I've been transcoding a tremendous quantity of DV (sources both MiniDV and Hi8 via Digital8 camera), and I'm discovering that the transcodes have often failed to transcode the entire source clip - often coming up 30 mins short or skipping entire multi-minute chunks within the clip (leaving audio wildly out of sync). But no warning was ever issued, and so having spent two weeks managing the ingest, I now have to check every clip in Premiere against the raw source, only to discover something is missing. Simply retranscoding with the same preset usual works, but not always. There needs to…

    1 vote

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