Media Encoder

Welcome to the Adobe Media Encoder feedback page. Submit feature requests and bug reports to the Media Encoder team via this UserVoice site and see what ideas or issues other users have shared.

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  1. cannot open encoder after updating to OS mojave

    please help...cannot open encoder after updating to OS mojave

    3 votes

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  2. Media encoder distorting audio timing bug

    When I render out of After effects through Media Encoder sometimes the audio warps and the timing is off. The audio is fin in AE just not after being rendered through AME.

    3 votes

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  3. Render with preview files fails with third-party audio plug-ins

    When encoding a Premiere sequence that uses VST or AU audio plugins and the 'Use Previews' setting enabled Media Encoder freezes on the first frame with audio, proceeding to fail with the error:

    "Error compiling movie. Exporter returned bad result."

    Exporting direct from Premiere with the exact same settings works as intended.

    3 votes

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  4. Media Encoder 22 always fails on export of PP timeline, but not always in the same place

    Media encoder 22 keeps failing to export my PP project. It says it fails loading a frame from one my my source camera angles (an .MXF shot on a Sony FX6). However, it exports fine within PP.

    This project isn't really any different than many I've exported on previous versions of PP/ME.

    2 votes

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  5. When exporting from Premiere in Media Encoder, Ae comps that were brought in via dynamic link show "offline" in export

    I had several videos I edited in Pr, but exported via Me today that exported with the "offline media" tile. I edited the video in Pr, but I brought in Ae comps to Pr using dynamic link. While editing, they were online, but when I exported via Me, the final file shows "Offline" for those Ae comps. This has been my workflow for years (for simple Ae comps at least), just updated this morning to the 2022 versions of CC and it didn't work. I did try to export in Pr, but it didn't work when I had the Ae…

    2 votes

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  6. Publish to YouTube doesn't work

    It just gives the error "Not logged in to YouTube"

    2 votes

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  7. Mogrt's completely broken

    15.0 AME will hang when it starts rendering a Mogrt that appears as online in Premiere, but I guess it doesn't like it in Encoder? no error message, just stop rendering and hangs, doesn't move.

    2 votes

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  8. Bug: Rendering of AE project fails part way through in latest version (15.0, 2021)

    I can't complete any renderings from After Effects using the latest (15.0) version of Media Encoder. It fails partway through with an error. This is a 1080p project rendering to h.264 using the Vimeo preset.

    Related post here: https://community.adobe.com/t5/adobe-media-encoder/encoding-failed-component-h-264-of-type-exporter-selector-9-error-code-3/m-p/11899051#M12005

    I downgraded Media Encoder and After Effects to the previous (2020) versions of both, and successfully rendered using those versions.

    I've also successfully avoided the error by rendering directly out of AE into an Uncompressed file, and re-encoding with Media Encoder into h.264.

    2 votes

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  9. Media Encoder mistakenly encodes MP4 as VR - BUG

    When encoding a ProRes QT to an H264 MP4, AME will sometimes incorrectly interpret the file as VR, which completely messes it up.

    For some reason, the resulting file looks distorted when viewed with some apps (eg: VLC and PotPlayer on Win10), but it looks normal in others (eg: when viewed on Dropbox.com)

    The fix is seemingly to check and uncheck "Video is VR" under the Video export settings. I'm not sure if anyone else has encountered this issue?

    2 votes

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    3 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  10. Temporary .AAC or .M4V files don't delete after .MP4 is done exporting.

    I have been having this problem lately that when exporting After Effects files through Media Encoder with multiple projects that the .AAC or .M4V temporary files don't vanish after the .MP4 is ready with exporting.
    Attached is my .EPR file that I use.

    2 votes

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  11. 2 votes

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  12. BUG in 14.2-Hardware encode grayed out

    If I'm in Premiere Pro, 14.2 I can export out a h264 file with hardware encode turned on. If I take the same sequence and try to export out of media encoder, the hardware encoder is grayed out and only software encode is available.

    2 votes

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  13. BUG!

    Since the last update for After Effects 2020 and Media Encoder 2020 de Dynamic link server stop working, AE can't even find de AME installation either connect to the DLS

    2 votes

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  14. after codecs

    When I use the third-party plug-in After Codecs, Media Encoder starts transcoding all clips at the same same time and crashes the job. I've reached out to After Codecs as well.

    2 votes

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  15. Green screen when encoding MP4's

    I always get a green screen when encoding MP4's - but only happens after a while. I posted a similar bug in the Premiere forum but nobody has answered - and I am not the only one with this issue with the spec I have.

    It happens with any MP4 from my camera, creating Proxies and such like. Even if I use the software render. Please please please can someone look into my issue. It really affects my workflow.

    The green screen affects all my Mac (i.e. Safari MP4 videos). I have to restart for it to return to normal.…

    2 votes

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  16. Media Encoder 2020 Renders Stalling

    Just a simple queue of 2 videos that contain Broll and simple titling from the Essential Graphics element. First video rendered fine, second video stalled at different points, but routinely stalled. This is on an iMac 2017 (max specs) running Mojave. Both videos rendered just fine within Premiere. I have never had a render stall out in Media Encoder until now.

    2 votes

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  17. Media Encoder 13.1 (build 173) doesn't starts encoding of Premiere sequences with media located on network locations

    Media Encoder 13.1 (build 173) doesn't starts encoding of Premiere projects with H264 source media located on network locations.

    Tested on different workstations. Premiere itself renders it's projects normally. Windows 10 1809

    2 votes

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  18. 2 votes

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  19. H264 Blu Ray encoded files from AME 2019 cause Encore CS6 to crash

    AME 2019 Blu Ray encoded files cause Encore CS6 to freeze, AME 2018 encoded files work fine.
    Please fix.

    2 votes

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  20. Media Encoder crashes during renders when I am streaming video (Youtube, etc)

    Mac OS Sierra
    MacBook Pro 2017 (15 inch)
    Intel I7, 2.8GHz
    16GB 2133 LPDDR3
    Radeon Pro 560 4096 MB
    Intel HD Graphics 630 1536 MB

    Media Encoder will crash - computer restarts - when streaming video is playing in a web browser.

    2 votes

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