Media Encoder

Welcome to the Adobe Media Encoder feedback page. Submit feature requests and bug reports to the Media Encoder team via this UserVoice site and see what ideas or issues other users have shared.

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  1. Help

    The program always crashes, when I try to upload a file. I can´t export anything. Please help me fix it.

    1 vote

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  2. BUG in 14.2-Hardware encode grayed out

    If I'm in Premiere Pro, 14.2 I can export out a h264 file with hardware encode turned on. If I take the same sequence and try to export out of media encoder, the hardware encoder is grayed out and only software encode is available.

    2 votes

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  3. Please fix Wraptor DCP

    Wraptor DCP keeps freezing rendering a small file. If you're going to have Wraptor as part of AME, shouldn't it work?

    1 vote

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  4. BUG!

    Since the last update for After Effects 2020 and Media Encoder 2020 de Dynamic link server stop working, AE can't even find de AME installation either connect to the DLS

    2 votes

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  5. BUG: Dynamic Link Broken AE > ME

    Today updated to the very latest AFX(17.0.6) and Media Encoder(14.1) and the dynamic link connection won't work. Windows 10

    3 votes

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  6. Error handling project with RE:Vision Effects DE:Noise V3

    New Media Encoder shows an error 'source not found' for projects, using RE:Vision Effects DE:Noise V3.
    deleting plug-in can encode.
    but even disable this plug-in will make Media Encoder with 'source not found' error.

    1 vote

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  7. BUG!! Since the last update 14.1 i can't use Media Encoder in Windows

    Even I returned to previous versions and it's the same, I unistalled it and the same... I can't use Media Encoder anymore. Can't load any Comps even from differents files of After Effects...

    I don't know what else can do...

    Please Fix it ASAP.

    16 votes

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    11 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  8. BUG - Media Encoder 2020 4.0.3 outputs green and purple blank video

    Premiere won't show imports except as green or flashing color blank, and media encoder won't output anything but the same in the latest update. Roll back to premiere 14.0.1 and all is well. sAME 1 VERSION BACK WITH MEDIA ENCODER, HEY, i HAVE LATEST DRIVERS FOR EVERYTHING! cHECKED 10 TIMES! Cannot have these delays....

    1 vote

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  9. Watch Folder not working at all

    Hi,

    Upgraded to 2020 and the watch folders do not work at all. I am connected to a Lumaforge Jellyfish server and exporting to my local desktop on a Mac Mini.

    When I add a project to the watch folder, AME gets a beach ball and hangs.

    The project is set up correctly with sequences at the root of the project. Already tried resetting preferences, changing the folder location, restarting AME, trying a new project, etc. The watch folder just sits idle and then AME freezes when a new project is added to the folder.

    1 vote

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  10. after codecs

    When I use the third-party plug-in After Codecs, Media Encoder starts transcoding all clips at the same same time and crashes the job. I've reached out to After Codecs as well.

    2 votes

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  11. Media Encoder not rendering After Effects Files after Mac OS update

    Please fix whatever bug is preventing Media encoder from rendering my comps from after effect. It stopped working correctly right after I updated Mac OS this morning.

    Hangs on "Connecting to project..."

    3 votes

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  12. Green screen when encoding MP4's

    I always get a green screen when encoding MP4's - but only happens after a while. I posted a similar bug in the Premiere forum but nobody has answered - and I am not the only one with this issue with the spec I have.

    It happens with any MP4 from my camera, creating Proxies and such like. Even if I use the software render. Please please please can someone look into my issue. It really affects my workflow.

    The green screen affects all my Mac (i.e. Safari MP4 videos). I have to restart for it to return to normal.…

    2 votes

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  13. Media Encoder 2020 Renders Stalling

    Just a simple queue of 2 videos that contain Broll and simple titling from the Essential Graphics element. First video rendered fine, second video stalled at different points, but routinely stalled. This is on an iMac 2017 (max specs) running Mojave. Both videos rendered just fine within Premiere. I have never had a render stall out in Media Encoder until now.

    2 votes

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  14. Media Encoder 2020 Renders Stalling

    Just a simple queue of 2 videos that contain Broll and simple titling from the Essential Graphics element. First video rendered fine, second video stalled at different points, but routinely stalled. This is on an iMac 2017 (max specs) running Mojave. Both videos rendered just fine within Premiere. I have never had a render stall out in Media Encoder until now.

    1 vote

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  15. 1 vote

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  16. Freezing when encoding proxies. Hang and need a cold boot.

    Well done Adobe with breaking something on each update.

    I was encoding h.265 4K 50p video to Quicktime Cineform proxy under Windows 10.

    Last update that was a big mess up on Premiere Pro and now it f***s up even in the first step. You know people work for living with your tool right? This is not funny.

    Do we need to wait for another 2 months for a proper update (while you may be f***ing another things up like system freeze on importing files or such)?

    4 votes

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  17. Media Encoder 13.1 (build 173) doesn't starts encoding of Premiere sequences with media located on network locations

    Media Encoder 13.1 (build 173) doesn't starts encoding of Premiere projects with H264 source media located on network locations.

    Tested on different workstations. Premiere itself renders it's projects normally. Windows 10 1809

    2 votes

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  18. Media Encoder hanging during transcode

    There is a bug that I have yet to see explained exactly the same as I am experiencing it. I'm trying to transcode some MP4 h.264 files into a higher compressed h.264 file to better fit in it's playback medium. I thought the issue was the computer going to sleep pausing the render, even though that should not have been the case.
    -Fresh install of Windows 10 1809
    -drop multiple mp4 files into AME, hit start and it will go for a while.
    -after a few minutes it stops rendering. No error, no immediate crash. Just no movement, no change…

    7 votes

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  19. BUG: Media encoder exports closed captions as offline

    I'm having this exact problem:
    (When sending timelines from Premiere, Media Encoder exports closed captions as offline when there is any after effects clips in the timeline)
    https://forums.adobe.com/thread/2474698

    1 vote

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  20. AME 13.1 Build 173 Hangs or Crashes Macbook Mojave 10.14 When NO OTHER CC App is Opened

    AME 13.1 Build 173 APPEARS to run the CPU to max capacity which APPEARS to trip some safety system on the motherboard which then shuts down the computer - BSoD for Windows, Shut Down on a Mac.

    See Forum Posting for More Detail > https://forums.adobe.com/message/11121422#11123448

    This obviously needs more testing, because it just seems weird that software that has been around this long would cause a situation like this, but changing the settings in Windows seems to have fixed the issue, so I don't know what other conclusions to draw.

    The suggested improvements would be:
    1. Just throttle AME at…

    1 vote

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