Media Encoder
Welcome to the Adobe Media Encoder feedback page. Submit feature requests and bug reports to the Media Encoder team via this UserVoice site and see what ideas or issues other users have shared.
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For all other questions and discussions, visit the Media Encoder community forum.
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Media Encoder 2020 Renders Stalling
Just a simple queue of 2 videos that contain Broll and simple titling from the Essential Graphics element. First video rendered fine, second video stalled at different points, but routinely stalled. This is on an iMac 2017 (max specs) running Mojave. Both videos rendered just fine within Premiere. I have never had a render stall out in Media Encoder until now.
1 vote -
1 vote
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BUG: Long transcodes from DV to ProRes results in large chunks of skipped video
I'm seeing a tremendous number of problems on long transcodes with camera cuts in the dailies. I'm working on a doc feature including a lot of Hi8 and MiniDV tapes. The source tapes are captured in long chunks, often over an hour. Within this are camera cuts, crash recorded blank tape spots, etc - the usual amateur issues. The source clips are all perfect on import. However, most of the transcodes (to ProRes 1080 @23.98) have serious problems as follows:
- clips can be truncated, i.e. can be 30 mins or more shorter than source clip.
- clips have internal problems. The…
3 votes -
Media Encoder 13.1 (build 173) doesn't starts encoding of Premiere sequences with media located on network locations
Media Encoder 13.1 (build 173) doesn't starts encoding of Premiere projects with H264 source media located on network locations.
Tested on different workstations. Premiere itself renders it's projects normally. Windows 10 1809
2 votes -
BUG: Media encoder exports closed captions as offline
I'm having this exact problem:
(When sending timelines from Premiere, Media Encoder exports closed captions as offline when there is any after effects clips in the timeline)
https://forums.adobe.com/thread/24746981 vote -
AME 13.1 Build 173 Hangs or Crashes Macbook Mojave 10.14 When NO OTHER CC App is Opened
AME 13.1 Build 173 APPEARS to run the CPU to max capacity which APPEARS to trip some safety system on the motherboard which then shuts down the computer - BSoD for Windows, Shut Down on a Mac.
See Forum Posting for More Detail > https://forums.adobe.com/message/11121422#11123448
This obviously needs more testing, because it just seems weird that software that has been around this long would cause a situation like this, but changing the settings in Windows seems to have fixed the issue, so I don't know what other conclusions to draw.
The suggested improvements would be:
1. Just throttle AME at…1 vote -
Warn of errors in a transcode
I've been transcoding a tremendous quantity of DV (sources both MiniDV and Hi8 via Digital8 camera), and I'm discovering that the transcodes have often failed to transcode the entire source clip - often coming up 30 mins short or skipping entire multi-minute chunks within the clip (leaving audio wildly out of sync). But no warning was ever issued, and so having spent two weeks managing the ingest, I now have to check every clip in Premiere against the raw source, only to discover something is missing. Simply retranscoding with the same preset usual works, but not always. There needs to…
1 vote -
Media Encoder 13.1 (build 173) locks up when InDesign is opened
Encoder will lock up (stop mid-encode and not proceed) when InDesign is opened at the same time. App has to be crashed and restarted to work again.
1 vote -
Encoding Failure Since 2019 Update and October Nvidia Drivers
Many "A low-level exception occurred in: Mercury Playback Engine GPU Acceleration (CUDA) (AcceleratedRenderer:10)" failures on H264 encodes since the Media Encoder 2019 update and requirement of latest Nvidia drivers (October 11 2018). Reverting to August Nvidia drivers did not help. Anything older and program says latest drivers required.
8 votes -
Media Encoder 2019 crashing in Premiere
Guys, every time I queue to Media Encoder 2019 from Premiere 2019 everything crashes... using OSX Sierra 10.12.6 and just updated all my Adobe to 2019.
Didn't have any problems, now every time I render I have issues. Pretty ****** off, please fix this as soon as possible.
5 votes -
Can't import .mp4 files to convert with the latest version.
Standard .mp4 file from a Mavic Pro drone gives me a failed to import message with the current version of Media Encoder. Reverted to 13.0 and was able to import, no problem.
Sort it out!
1 vote -
Media Encoder CC2019 uses all memory and crashes
I have a weird issue. Constant crashes in AME (Media Encoder) CC 2019. Latest update...
The crashes are on two of my systems.
System 1:
Threadripper 12-core
64 GB RAM
RTX 2070
3 x m.2 SSD (System + storage)
3 x SATA SSD (Cache + exports)
1 x 6-bay Netgear NAS, 10 Gbit (raw files)
System 2
AMD 2700X
32GB RAM
GTX 1070
2 x m.2 SSD
2 x SATA SSD
I don't use network storage with this system
On both systems i tried AME, but it crashes. But it's at the point that all RAM is maxed out. It's…
1 vote -
Make it work
Make it work. I can't click on a single thing once media encoder launches without it freezing and crashing. I've tried it on multiple files, even really basic things are causing this to happen. It's broken and I can't export anything.
1 vote -
No GPU memory flush for queued Premiere projects
I had 10 projects queued, and Media Encoder failed every third encode.
Checked video card memory usage in GPU-Z, and yes, after every single render the usage amount increased by 1.5GB, so my GTX1060 3GB obviously ran out of video memory after two project renders. I think it's a bug, and Media Encoder should take care to clean up video memory after every single render task. I am using Windows 10 (1803 version)12 votes -
Limit size of Media Cache
In Premiere Pro the size of the media cache can be limited, why not in AME?
Alternatively a switch to disable creating cache files.
Because while batch encoding it just fills the C drive until the system crashes.1 vote -
Media Encoder has a memory leak from Premiere queues that causes whole system to crash
CC2018 Latest on Mac. When rendering a large queue (10+ short videos), the system memory slowly fills until the whole system freezes due to lack of memory. Cannot figure out a way around this bug. Must restart system each time.
6 votes -
JPEG 2000 MXF YUV 422 8 bits Export Has Errors In Bottom Of Frame
BCMR @L7
YUV 4:2:2
8 bits
Frame attached, produced file available at:
https://www.dropbox.com/sh/ui1umbc6d88s4da/AAArUy_xO9TBpz7NtjGPCCzha?dl=0As you can see, the bottom is garbled. RGB export seems OK.
1 vote -
JPEG 2000 MXF YUV 422 8 bits Export Has Errors In Bottom Of Frame
BCMR @L7
YUV 4:2:2
8 bits
Frame attached, produced file available at:
https://www.dropbox.com/sh/ui1umbc6d88s4da/AAArUy_xO9TBpz7NtjGPCCzha?dl=0As you can see, the bottom is garbled. RGB export seems OK.
1 vote -
Media Encoder 13.0.2 crashes
I decided to try out the newest version of Creative Cloud and am met with Media Encoder requiring a "Force Close". I'm on Mac OS Sierra. Premiere Pro seems to function fine. I have a 2013 MacBook Pro and EArly 2009 Mac Pro tower and experience the same crashing behavior. Attached is a log from the MacBook Pro. Any help is greatly appreciated.
1 vote -
Media Encoder 13.0.2 crashes
I decided to try out the newest version of Creative Cloud and am met with Media Encoder requiring a "Force Close". I'm on Mac OS Sierra. Premiere Pro seems to function fine. I have a 2013 MacBook Pro and EArly 2009 Mac Pro tower and experience the same crashing behavior. Attached is a log from the MacBook Pro. Any help is greatly appreciated.
1 vote
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