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ANNOUNCEMENT - This forum is moving


In an effort to improve communications between you and the Premiere Pro team, we are moving this feedback forum to the Premiere Pro page on the Adobe Support Community. As requested, bugs and feature requests will be able to live separately in that forum.

This move is happening in part to acknowledge that we haven't been responsive enough here, and we are combining our forums to help remedy that. Ideas and their attached comments from this UserVoice forum will be migrated based on how many people voted for them. Check your profile on the Adobe Support Community to see any migrated posts that you've created or commented on. If you have an item here that did not make the migration, please bring it over to our new home.

See you soon on the Adobe Support Forum!

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314 results found

  1. BUG - cc2020 - dnxhd mxf import

    Premiere Pro cc2020 is failng to import Op1a Atom MXF files in the DNxHD 145 codec. The files import just fine in cc2019 on the same machine. An error presents saying the file is either damaged or unsupported.

    1 vote

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    0 comments  ·  Import  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 1 vote

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    1 comment  ·  Export  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 13.4 highly unstable

    Premiere 13.4 crashing regularly now - even a window resize or workspace tab select, even opening the import window can sometimes crash it. Cannot edit video now in earlier version. Very very unhappy, Adobe. Stability is the most precious thing to filmmakers - we have deadlines. Way more than latest features, frankly.

    6 votes

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    Not Actionable  ·  1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Canon XF705 file support STILL BUGGY

    still does not see my 4K footage, only audio track. Parent folder structure is intact. I9 processor NVIDIA GTX 2070 graphics card. All up to date.

    2 votes

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    1 comment  ·  Formats  ·  Flag idea as inappropriate…  ·  Admin →
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  5. NOT HAVE FILES BECOME AUDIO ONLY FOR NO REASON!!!!!!!!

    I am absolutely sick and tired of losing work because the video files become audio only and lose all work.
    This is insanity and enraging and lose weeks of work due to your ridiculous incompetent program.

    2 votes

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    Not Actionable  ·  1 comment  ·  Editing  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Instant crash

    A weeks ago, Premiere was in a state where it would gobble up all the RAM on my laptop within 5-10 minutes (25GB). I would be able to edit a video for at least a few minutes before saving it, restarting Premiere, doing more edits. After five or such repeated cycles attempts, I would have to reboot the machine and repeat.

    I don't know if that is related to this fault. I do not have the time to re-install all of Windows to try such desperate extremes. A video that should have taken 30 minutes to edit took an entire…

    1 vote

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  7. Files too large to import

    When did this get upgraded into the program. Already losing time on a crunch looking up info on what should have been an easy edit.

    Switching to Final Cut X in 3...2...1...

    1 vote

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    1 comment  ·  Import  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Bug: About half the time I drag a file in from Finder into the bin, it doesn't work.

    If I drag a file from Finder into the project bin, about half the time it gives me an error noise and nothing happens. There's nothing wrong with the file. If I try again it works.

    This is a regular occurrence.

    2 votes

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    1 comment  ·  Import  ·  Flag idea as inappropriate…  ·  Admin →
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  9. just make it work

    Everything in PP 2019 just works. Almost nothing works correctly in 2020.
    For example the "write on" plug in in 2019 is fine. I'm on a 10 core iMac Pro. The exact same "write on" tool in 2020 brings my computer to its knees! Give me a break! What is going on?

    1 vote

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    Not Actionable  ·  1 comment  ·  Editing  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Please fix the Saving Workspaces bug

    I have been dealing with this bug for years now.

    I move all of my panels to where I want them, right click on my personal workspace, click "Save Changes to this Workspace", quit Premiere, re open Premiere (doesn't matter new project or the same project), and all my panels are in different places again even though I am on my same personal workspace. Have tried making new workspaces, doesn't work. I just got a brand new Macbook Pro and installed Premiere for the first time, so its not some old preference file or something screwing it up. This also…

    1 vote

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    1 comment  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Media pending forever!

    There is no stability! Premiere pro 14 doesnt work properly! Media pending forever!

    1 vote

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    Not Actionable  ·  1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Don't release updates that break the software I'm paying for!

    Video won't synch with audio.

    can't add more that one video clip before it thinks that all subsequent video clips are audio only.

    2 votes

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    Not Actionable  ·  1 comment  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Recovery files no longer work with 2020 Premiere Pro on iMac 2017.

    Earlier versions of Premier would create recovery project files that I could reliably open and resume work. I know this all too well, as those versions of Premiere crashed on a daily basis, and I have likely opened over 300+ recovery files.

    Sadly, Premiere 2020 still crashes, but the recovery files are no longer usable. If I attempt to open one, my iMac Pro goes to a white screen with spinning beach ball...end of story. BTW, I have the same issue with opening the last auto-save file. The ONLY way to resume work is to build a new project and…

    1 vote

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    Not Actionable  ·  0 comments  ·  Projects  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Premiere not timeline not responding

    My timeline is not responding at all. It was working fine yesterday, but now I am not able to perform any action of the timeline. I initially that the application is not responding, but I am able to do other things like save, open or close projects but the moment I try to do anything on the time nothing is functioning. I am not getting any indication as well as why this is happening.

    1 vote

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  15. Crashes with version 13

    Premiere is crashing and freezing lots after the update... anyone else? I used to get crashes maybe once a fortnight, now it's a few times a day!

    46 votes

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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Problem with Plural Eyes 4

    When importing a XML-list from Plural Eyes 4 at first in Premiere's timeline left and right channels are separated as two mono channels as it should be. After quitting and restarting Premiere Pro CC 2019 the same timeline shows only the left channels (as left 1 and left 2). The right channel is gone. Please fix this!

    2 votes

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    0 comments  ·  3rd Party Software  ·  Flag idea as inappropriate…  ·  Admin →
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  17. FIX THOSE NUMEROUS CRASHES OR LOSE ALL YOUR PAYING CUSTOMERS!!

    It´s a mess on my Macbook, never has been before. I´m LOSING CLIENTS because of your buggy ****** not-working PRO 2019 and 2020 !!
    WILL LEAVE and take a LOT of your customers with me if this is not FIXED NOW !!!!
    Jesus in heaven, what happened to you guys at adobe and the formerly great software ??

    macbook pro 2018 mojave
    32 GB, 6-core 2.2. Ghz, 4K, INTEL + Radeon 560X

    1 vote

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    0 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Make Premiere Pro 2019 work...

    Premiere Pro 2019 is unusable. Video preview cannot be played, any change voids work area renders, renders take exceptionslly long time.

    Numerous people rolling back to 2018 and 2017 to keep working...

    If uninstalled and reinstalled various combinations of Premiere and all CC products and both 2019 and 2018 versions of Premiere have become unusable.

    32 votes

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    Not Actionable  ·  4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  19. When will you finally fix the "A low-level exception occured"-problem ???

    When will you finally fix the "A low-level exception occured"-problem ???

    2 votes

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    That’s an error coming to PPro from the OS. We’ve fixed many occurrences of that exception, but some remain.

    If you can reliably reproduce the exception in current versions of PPro, please contact support with the project, source media, and steps to reproduce.

  20. Unable to import Canon EOS R 4k All-i videos .MP4 files

    Premiere Pro 13.1 crashes when I try importing large videos files from the Canon EOS R 4k All-I (.MP4) files.

    3 votes

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