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ANNOUNCEMENT - This forum is moving


In an effort to improve communications between you and the Premier Pro team, we are moving this feedback forum to the Premiere Pro page on the Adobe Support Community. As requested, bugs and feature requests will be able to live separately in that forum.

This move is happening in part to acknowledge that we haven't been responsive enough here, and we are combining our forums to help remedy that. Ideas and their attached comments from this UserVoice forum will be migrated based on how many people voted for them. Check your profile on the Adobe Support Community to see any migrated posts that you've created or commented on. If you have an item here that did not make the migration, please bring it over to our new home.

See you soon on the Adobe Support Forum!

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368 results found

  1. White blocky issue with Lumetri on CUDA/GPU

    The issue shows up if I change any setting in Curves, Color Wheels, HSl Secondary, or Vignette.

    Build: After Effects Version 17.0.6 (Build 35)

    OS: Microsoft Windows 10 Home 64-bit 10.0.19041

    CPU: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
    RAM: 65468MB

    GPU Vendor: NVIDIA Corporation
    GPU: GeForce GTX 980 Ti/PCIe/SSE2
    GPU Driver: 27.21.14.5012
    GPU RAM: 6144MB
    GPU Code: 0

    CL0: GeForce GTX 980 Ti (100.0%) (GL Interop)

    Fast Draft: Available
    Texture Memory: 2438.00 MB
    OpenGL
    Vendor: NVIDIA Corporation
    Device: GeForce GTX 980 Ti/PCIe/SSE2
    Version: 2.1.2 NVIDIA 450.12
    Total Memory: 5.95 GB
    Shader Model: 4.0 or later

    7 votes

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    6 comments  ·  Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Premiere Pro not using Dedicated GPU.

    Premiere Pro is not using my Dedicated Graphics card: GTX 1080 6GB. It is using the CPU and my internal GPU, even if I set all the settings to use the GTX and add the card to cudasupportedcards.txt.

    69 votes

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    13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Enable GPU Rendering of Essential Graphics effects

    Rendering a 4 - 6 second essential graphics effect should not take 5 minutes. Please enable GPU acceleration.

    17 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  4. AMD Radeon Pro GPU Support

    Hey Adobe team,

    I know you guys use NVIDIA Cards a lot for your GPU optimization, but those of us on the Mac system are really feeling left out. Would be great to have GPU support for AMD as well as NVIDIA. A lot of people use Mac, so I think this would help a great deal of people.

    Would love something along the equivalent of NVIDIA's CUDA support, but for AMD. Even a little love on that front would be great!

    7 votes

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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Make Lumetri Color GPU accelerated

    It's a heavy effect you know? Wish my GPU could help carry the load

    3 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Non Linear Render Optimization of GPU and CPU actions when exporting and rendering.

    Currently rendering of effects (in/out) starts at the beginning of the timeline and works toward the end. Often GPU will be rendering while CPU is idle, and then GPU stops working and we see the CPU cores go active. Why not simultaneous usage of GPU and CPU? If an the application is rendering a section of CPU intensive computations, and there next section of the timeline is GPU, why wait for the GPU to get to work on that section? Been watching CPU and GPU history alternate for several minutes. Oh great, now it beach balled mid render.

    13 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 1080p > 4K sequence Drastically improves GPU playback!?!

    BUG:
    Slow timeline playback (Non-optimised GPU Mercury playback)

    SOLUTION:
    Converting 1080p sequence to 4k sequence (in project setting)
    drastically improves playback of 1080p files!?!?! (and applying "Scale to Frame Size")

    I suspect that Mercury GPU is badly optimised, and once i up-res the sequence setting to 4k, the GPU is better optimised.

    Playback performance drastically improve (but playing reverse speed is still not smooth)

    Hardware:
    Asus GL502VS
    i7-6700HQ
    Nvidia 1070
    Latest drivers

    Premiere 2018 12.1.2

    7 votes

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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Toggle "Frame Replacement for Decode Errors" feature off.

    In a QC critical enviroment, the red frame for decode errors was an incredibly helpful warning of potental corrupt frames in a file.
    If this visual warning is replaced with a duplicated frame then the potential file issues become much harder to spot and/or more time-costly to verify.
    If frame replacement is seen as a critically usful feature, please allow users to toggle it off/back to the old way.

    With this new feature, Premiere updates past 13.0.2 become unusable in a QC environment/workflow, and users (us included) will be forced to switch to other software for critical evaluation.

    11 votes

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    2 comments  ·  Playback  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Add to the recommended video adapters to accelerate the GPU -> GTX1080

    Add to the recommended video adapters to accelerate the GPU -> GTX1080. A lot of users use these cards. Forums are overwhelmed with this problem.

    21 votes

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    5 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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  10. GPU Bug - This effect requires GPU Acceleration - but it doesn't earlier in the sequence?!

    In follow up to the long standing topic forum at https://forums.adobe.com/thread/2397134 I'm having this as a different error. For some reason I can only use so much GPU time it would seem.
    Can this be investigated please?

    Here's a new angle to this issue. I'm on latest everything BTW. I can use a VR Mobius Zoom at the beginning 30 seconds and VR Plane to Sphere elsewhere in my sequence beautifully. However, for some unknown reason, I can't use any VR effect in the last 10 seconds of the sequence. What?

    I'm getting the Red Band of Death on both…

    6 votes

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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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  11. This effect requires gpu acceleration bug

    We built a brand new system:
    Intel 9900K
    GTX 1080TI
    16gb 3200 mhz RAM

    After re installing windows 10 times, and re installing all latest drivers, still the same annoying bug:

    When we use a mix of gpu accelerated and non-accelerated effects, we get the banner saying: this effect requires gpu acceleration.

    Please fix this bug asap, it's annoying..

    4 votes

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    3 comments  ·  Effects & Transitions  ·  Flag idea as inappropriate…  ·  Admin →
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  12. better GPU support ?

    When I stabilize anything really, the analyze goes well, but at the first milisecond of attempt of stabilizing, my GPU instantly crash and my PC with it.
    Before accusing my hardware like even I would do on a forum, I must point out that it's my proffessional computer, equiped with high end Nvidia 1080, and that this perticular crash occurs ONLY with premiere pro 2018. 2017 stabilisation works fine.
    I also completely deleted creative cloud (meaning i spent one day of WORK to delete and reinstall several gigs of data for Nothing).
    Now i contacted the support already. never got…

    5 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Can you share what version of the OS you are using?

    Did you update your GPU drivers at any point? What version is installed now?

    Since this is a GPU issue, is it safe to say that this problem does not occur in Software Only mode?

  13. Premiere fill my GPU memory and cause black screen preview

    Premiere fill my GPU memory and cause black screen preview, i see in the task manager, sadly my GPU GTX 750 have only 2GB of RAM.

    5 votes

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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Decode (608/708-A/53/DTVCC Transport) Closed Captions

    Most Professional Broadcasters in North America are using this CC format and have been embedding it in MXF files.

    Premiere is the only program I have found that doesn't decode this type of CC

    I have attached a picture from MediaInfo showing that the CC is present on the file.

    I also attached another picture from VLC (freeware) that also shows the CC is present.

    4 votes

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    2 comments  ·  Closed Captions  ·  Flag idea as inappropriate…  ·  Admin →
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  15. I dont know why Integrated GPU in Macbook pro are not supported as open CL for GPU processing. In high sierra its showing Hardware accelerat

    I don't know why Integrated GPU in Macbook pro(intel hd4000) are not supported for GPU processing. In high sierra Hardware acceleration is being used to export H264. Please help other owners of adobe premiere pro to use intel integrated GPUs.

    6 votes

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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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  16. New Intel Iris XE GPU isnt supported by Premiere

    I have a brand new Dell Latitude laptop that uses an Intel Iris XE GPU. This isnt currently supported by Premiere Pro and is causing A LOT of freezing. Would be good for them to sort out the support of this ASAP as a ot of new laptops have this GPU

    4 votes

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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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  17. GPU acceleration missing

    GPU acceleration randomly disappears since updating to Premiere Pro 15 (now on 15.4.1) from 14.9. When switching to another Premiere Project GPU Acceleration sometimes is not available anymore and grayed out. Restart of Premiere makes no effect. Only restarting of the PC helps but cannot be the solution. With 14.9. everything was ok - never had a problem. NVidia Driver is updated. Adobe Suite completely uninstalled an reinstalled.

    Unsing Windows 10 with the latest Update. Nvidia 1080Ti

    1 vote

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Need a GPU Rendering option

    I would like to bring this issue to your attention. I was trying export in both Premiere and Media Encoder and my brand new CPU and it’s usage shot up to 100% nearing frying the poor thing. I do have a duel Cooler Master heat sink on top of the CPU. This CPU 100% usage also happens while rendering my videos in Premiere Pro too which were not graphic heavy. I have my renderer setting to use the GPU acceleration OpenCL and my GPU is running at most 3% and it’s a new AMD graphics card too. Is there anyway…

    3 votes

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    1 comment  ·  Export  ·  Flag idea as inappropriate…  ·  Admin →
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  19. Decode EIA-608 A/53 DTVCC on Import

    I have multiple MXF OP-1A XDCAM HD 35 formatted files which have EIA-608 (A/53 DTVCC Transport) text streams but Adobe Premiere does not recognize these captions on import. Is there currently a way within the Adobe Creative Suite to decode as caption files?

    1 vote

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    0 comments  ·  Closed Captions  ·  Flag idea as inappropriate…  ·  Admin →
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  20. GPU-Support for Exporting Canon Cinema Raw Light

    Premiere Pro (until version 14.3) does not use the GPU for processing CRM-files. Although you can draw the curtain over that for playback by using proxies, when it comes to exporting you can not get around that problem. The CPU runs at 100%, whereas the GPU runs at 5-15% depending on the effects used. Davinci Resolve is more than 100times faster rendering the same timeline with a similar grading.

    6 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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