Premiere Pro

Welcome to the Adobe Premiere Pro feedback page. Submit feature requests and bug reports to the Premiere Pro team via this UserVoice page and see what ideas or issues other users have shared.

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  1. Lag

    I have a problem when I try to edit my video and the software is lagging a lot of for me.

    1 vote

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We would like to help you, but need a lot more information. Tell us more about your computer system? Has PPro’s performance always been laggy, or did something change version over version? When you say ‘laggy’, do you mean that the timeline is out of sync with audio? Or do you mean that it takes a while for PPro to respond to user commands?

  2. Please make synchronize (by audio) and audio peak file generation multi-threaded processes.

    Please make audio processing multi-threaded. Currently, generating peak files, synchronizing by audio, and rendering audio tracks are all single processor tasks, which makes these tasks really slow even on blazing fast multi-core machines.

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. what is the official standpoint on multithreading / multicore?

    i just had contact with support regarding super slow rendering times – they referred me here.
    i convert an h264 to a cropped png sequence, no effects applied (except the cropping).
    if i do this in premiere or ae, it takes at least 2 hours and only utilises a fraction of my cpu. if i do the very same operation via ffmpeg (cli), it's done in less then 7 minutes. attached you'll find screenshots of the two procedures, note the render times (as said, same task, same machine, same result).

    is this expected behaviour (because cc simply does not work…

    27 votes

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    Not Actionable  ·  8 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. make this software behave like professional video editing software

    Yo I hate this software. You've attached the word Pro to it. I just spent 2 hours editing and cleaning up footage only to have it freeze up and lose everything I've done despite saving?? Insane. Why is there no recovery function? The mobile version is even more useless to me with its random audio hiccups and crashes, rendering it pretty much unusable. This honestly makes me want to cancel my Adobe subscription. I just updated all of my Adobe software. And still having a VST3 plugin crashes Adobe Premier "Pro". This isn't pro level software. This is shovelware. Ever…

    1 vote

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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Auto-save is the recovery function; on by default.

    There is no mobile version of Premiere Pro; I think you’re referencing Premiere Rush.

    We work directly with most major VST plug-in vendors; if you can provide specifics about the crash you’ve encountered, we could pursue it further.

  5. Better CPU Usage when Exporting

    I, also, have the same deep disappointment that Adobe does not utilize a multi-core system when Exporting video(H.264, encoding and such). I have a 2018/2019 MacBook Pro i7, 32GB RAM, Pro Vega 20 graphics, also connected to an eGPU Radeon 580x 8GB RAM enclosure connected with Thunderbolt 3, also have an M.2 Enclosure housing a 2TB 2800mb/ps connected thunderbolt 3 to port two on my Mac that keeps cache files, auto-saves, and backups. I keep all media files on a Sandisk 2TB Portable SSD, so should have absolute zero speed related issues references files. They all have separate drives that…

    1 vote

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    Not Actionable  ·  0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Instant crash

    A weeks ago, Premiere was in a state where it would gobble up all the RAM on my laptop within 5-10 minutes (25GB). I would be able to edit a video for at least a few minutes before saving it, restarting Premiere, doing more edits. After five or such repeated cycles attempts, I would have to reboot the machine and repeat.

    I don't know if that is related to this fault. I do not have the time to re-install all of Windows to try such desperate extremes. A video that should have taken 30 minutes to edit took an entire…

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. Premiere not timeline not responding

    My timeline is not responding at all. It was working fine yesterday, but now I am not able to perform any action of the timeline. I initially that the application is not responding, but I am able to do other things like save, open or close projects but the moment I try to do anything on the time nothing is functioning. I am not getting any indication as well as why this is happening.

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make Premiere Pro 2019 work...

    Premiere Pro 2019 is unusable. Video preview cannot be played, any change voids work area renders, renders take exceptionslly long time.

    Numerous people rolling back to 2018 and 2017 to keep working...

    If uninstalled and reinstalled various combinations of Premiere and all CC products and both 2019 and 2018 versions of Premiere have become unusable.

    32 votes

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    Not Actionable  ·  4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. Make it not suck. I am runnning a top of the range, latest imac. Premiere 2019 felt smooth, responsive, lovely to cut with. 2020 NOT

    Make 2020 smooth, not jittery. That would be a start... Also don't release software before it's ready please...

    1 vote

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    Not Actionable  ·  0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. Trying to use Premiere 2018 and have problem with 'gradient wipe'

    Trying to use Premiere pro 2018 (having cpu issues with 2019 and 20 due to older computer) but gradient wipe does not work!! I don't understand why if Adobe supports 2018, and it's available to download they can't give me the updated versions of 2018 in which this problem was fixed? CRM:08022000001557

    1 vote

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    Not Actionable  ·  0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. Performance bad

    Playback is choppy when you view the video. I edited a video two days ago and now when I play it back in the editor it is very choppy. So I started another and I get the same. I uninstalled it and reinstalled it and the same. IT's CHOPPY. Please FIX>

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. The software crashes a lot more on newer versions

    On older versions of Premiere pro I was and am able to import any size or quality of video or audio where in the newest three versions I can't import specific videos or audio and I don't whether this is a bug or the app itself

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  13. Premiere Pro CC 2019

    Premiere Pro CC 2019 wont read video clips like 2018 version. What has changed with the system and is there a future update to smooth the the thins up Same video clips run on Da Vinci Resolve smoothly but not the CC 2019.

    5 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Why the **** do I have to confirm my cloud account every 10min?

    DISABLE IT!
    I hope this cloud system will be the end of Adobe and somebody will come up with something better.

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Need to fix issue with searching imported project assets in Premiere CC 13.0.2 (Windows 10)

    SEARCH BAR: Search lags or fails to produce results when searching connected media. This is causing major delays in production due to having to locate assets manually.

    3 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. New Imac 2019 crashing

    Regular Imac, but w/ fastest processor & GPU and most RAM allowed, keeps crashing when dragging cursor thru timeline at high speed. It's not just PPro that crashes, the machine itself hangs up.

    1 vote

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    Not Actionable  ·  0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. KEEPS CRASHING!!

    Adobe i s getting suoer annoying it said ti update drivers which i did then its just crashes with in 30 secs of being open i cant even use it at all. wasting my money time and resources when i can sitch right to final cut pro!! ARGGGGGH FIX IT

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  18. Poor Performance in Premiere Pro CC 2018 (12.1 and 12.1.1) with ProRes footage

    Full report is detailed here: https://www.pugetsystems.com/labs/support-software/Poor-Performance-in-Premiere-Pro-CC-2018-Ver-12-1-X-with-ProRes-footage-1150/

    The short of it is that with the 12.1.0 and 12.1.1 versions of Premiere Pro, I'm seeing up to 35% longer export times and up to twice as many dropped frames during live playback with ProRes 422 HQ and 4444 footage compared to version 12.0.1. As far as troubleshooting, here are the steps I have already gone through:

    1) Reinstalled Premiere Pro
    2) Reinstalled Windows 10 Pro (and Premiere Pro again)
    3) Reset Premiere Pro preferences
    4) Created fresh .prproj files
    5) Tried older GPU drivers (397.31, 390.77, and 388.71)
    6) Tried both a…

    24 votes

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    4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  19. Fix whatever makes Premiere randomly crash constantly

    SO sick of Premiere crashing. It is seemingly random so I cannot give any specific reasons.
    Sometimes I haven't touched anything and the whole thing just closes (doesn't freeze, just disappears as if the program isn't open).
    Sometimes it freezes while just hitting the space bar, sometimes when I save it crashes ie. it doesn't save and I lose everything!

    As of the last update it hasn't been saving properly either (I have autosave set to 10mins but also manually do it constantly) so I have lost hours of work and a whole head of hair. It's doing my head…

    25 votes

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    7 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. BETTER BACK UPS

    DUDE.. i just lost HOURS of work because YOUR PROGRAM randomly dropped my preview screen and then I CAN'T FIND ANY BASIC OPTION to bring it back, clicked on Reference Monitor thinking that might help and it crashed.. I LOST HOURS OF MY EFFORT. I had save automatically on and everything. Right now I wish I could drive my fist through some of you programmers faces.

    0 votes

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    Not Actionable  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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