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In an effort to improve communications between you and the Premier Pro team, we are moving this feedback forum to the Premiere Pro page on the Adobe Support Community. As requested, bugs and feature requests will be able to live separately in that forum.

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7 results found

  1. Aaf import from protools defaults to 29.97

    When exporting a simple timeline from Avid Protools to Premiere everything works fine when working at 29.97 frame rate. The sequence opens and all linked wave files appear properly. However when working at 23.98 fps. The imported sequence shows 29.97fps. And as a result wave files do not link properly as the durations are incorrect. Also the timeline defaults to starting at time code zero and not what was in the original export.
    I have been able to work around by first importing these exact same aaf files into Davinci resolve - loads them just fine - and then re-exporting…

    1 vote

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  2. BUG: Merging video and audio is suddenly not synchronising correctly

    Using Sony A7s3 and zoom field recorder, same setup for over a year now. Using the same method of syncing audio through merge feature as I have for 10 years. Audio is not syncing to footage.
    Also synchronising audio in the timeline is not working either.

    1 vote

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  3. Bug Report: Auto ducking not generating key frames correctly

    Since updating to premier pro 2020 (windows) from 2019 I have experienced the same problem at random in every project I've created.

    I create simple projects with a voice over, and a music track and use the auto ducking feature as intended.

    I am finding randomly half way through every project I will encounter a point where generating key frames for the background music will ignore the voiceover track. Typically this means it just doesn't duck no matter what you do.
    I have tried deleting and re-importing the media to no effect.
    It will only be one random clip or…

    4 votes

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    Unfortunately, we have not been able to reproduce these issues in-house.

    Please provide project and media as this will help us reproduce the bug and have a developer investigate/fix it. Please send Dropbox, google drive, creative cloud link to the files to audbugs@adobe.com attention Michael.

    Thanks for your help.

  4. BUG changing audio hardware preferences does not change audio hardware used.

    Changing from ASIO from the decklink to MME from the computer audio out put does not change the audio output. It works in After Effects but not Premiere. latest CC updates. Asus ws8 mobo. decklink 4k Extreme 12g. Premiere is not happy in this release at all

    2 votes

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    3 comments  ·  Audio  ·  Flag idea as inappropriate…  ·  Admin →
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    Can you check that “Preferences>Playback>Audio Device…” dropdown is set to Adobe Desktop Audio? And if it is not, set it to Adobe Desktop Audio and see if the bug reproduces? Thanks!

  5. Audio Bugs in Premiere 2020

    There is no audio playback within Premier. After resetting the playback settings and using the Adobe Desktop Audio, the sound was back. New project and it's back to no sound whatsoever. Doesn't matter what I change, I cannot get audio inside of premier to play. All other Audio works. WHY DO THE"Y HAVE TO CALL IT ADOBE DESKTOP AUDIO?????? Just use the System Audio!

    When audio is working, the audio is completely out of sync from the video file. Video and waveform lines up correctly and is NOT seperated, but video plays back way waster than the audio.

    Da Vinci…

    1 vote

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    Needs More Info  ·  1 comment  ·  Audio  ·  Flag idea as inappropriate…  ·  Admin →
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  6. no sound

    My premiere Pro has no sound playback. I changed the settings in "audio hardware" in the preference setting and uninstall and re-download premiere but I still have no success. I made sure the sound isn't on mute. I tried using the bar and tones sample file but still have no audio. I've been using Premiere for years and never had this problem before.

    1 vote

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    Have you recently installed the Newtek software or NDI driver? If you have, please check that “Preference>Playback>Audio Device…” dropdown is set to “Adobe Desktop Audio” and not to “NDI Output”.

    If you still have an issue with audio playback after checking and changing that setting, please post a screenshot of the Preference>Playback section.

    Thanks!

  7. Essential Sound Ducking: Keyframe Generation taking unreasonable amount of time

    Audio keyframe generation takes around 15 minutes for a 25 minute long program.
    Trying to change audio gain while this is happening brings up the "Calculating Audio Peaks" window with an immobile progress bar, which doesn't move until the keyframes are generated, which leads me to believe this is an issue on the level of Audio Peak generation.

    Have tried reducing project size, removing unused clips and files, clearing media cache and changing its location to an nvme ssd. Nothing helps.

    Latest premiere pro update (12,1,1 build 10), on mac OS Sierra, Mac Pro late 2013 with no shortage of…

    4 votes

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    1 comment  ·  Audio  ·  Flag idea as inappropriate…  ·  Admin →
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    We just released an update (12.1.2) that has a number of fixes incl. an update to the generation of keyframes for audio ducking. Further info is available here:

    https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    It would be great to check if this updates also covers the issue you were facing. If not, it would be great if one of our engineers could get in touch with you to take a closer look at your project, settings etc.

    Thanks
    Patrick

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