The new export screen is clumsy, bulky, and requires more clicking. [Export]
I used to be able to easily zip up and down the various settings just with a quick scroll of the mouse wheel. Now, I'm constantly clicking, clicking, clicking to open various tabs. Because the boxes are much bigger, far less information is being displayed on my screen. Please, is there some way I can go back to the friendlier older version??
first of all I wanted to thank everyone for making this a productive conversation over the last couple of days.
As several people responded to my comment about keeping the tone civilised, I need to dwell on that for a minute. Please hear me out, this is important to everyone on my crew and I hope it will be to you.
Saying that we shouldn't be surprised when things get heated is very problematic in my opinion. How do you expect a junior person on my team to respond to a technical question when it is combined with something that can easily be described as hate speech? How do you think we can actually come together on actual issues when there's already the assumption that we're a big faceless corporation, not even listening to our customers?
People on my team have received threats. I've been there over the years, it went as far as threatening my family. Can we just agree that's utterly unacceptable, and can we just agree that it starts with keeping the tone in check? I don't think it's too much to ask to assume that there's real people on the receiving end. And in our case, it's real people who I can vouch for have passion for pro video, often came from the edit bay to Adobe, and want to get everything right for as many people as we possibly can. Doesn't mean we don't make lots of mistakes, but explaining them or correcting them is a lot harder whenever we don't agree on some fundamentals such as treating each other with respect.
(for those of you who just entered this thread: I've deleted posts that I'd consider hostile and hateful. But I think you all know what I am referring to, its on display in a lot of other places).
Back to the issue at hand:
I'll restate that we have enough evidence through enough channels to know the new design is a great step forward for most of our base and even better for those getting started. Doesn't mean that either of you have to like it, I get your concerns. I do.
Lots of smaller issues that have been pointed out on this thread that I can totally see adding up to death by 1.000 cuts for some. We'll take a look at them, get work prioritised, and keep the ball rolling with future updates.
- please consider incorporating Media Encoder into your workflow. It does have the old interface and a lot of extra gems such as rendering in the background, real queueing and then some. It's a power house for power users.
- Staying behind for a while on 22.2 is certainly the right thing to do for everyone who's got more than some trouble with cosmetics and doesn't want to get Media Encoder in the mix. We'll work towards winning your trust on the new design
Thanks for your feedback. And thanks for listening.
Yup, you graduated.
Just like if your dev team still uses dreamweaver, you know you should fire them.
And now same for premiere... It's a cute software to learn on but us professionals will use others.
Totally. However, there's a smart clean way of doing what they're doing. I guess they're so focused on making profit that they don't want to invest in hiring programmers who are capable of making software that's responsive and stable. I'm all in for making changes that are improvements, but they make changes just to make changes based on some feedback by TikTokers.
I've been using Premiere, After Effects, Fireworks, Photoshop and even Dreamweaver and Flash since they were Macromedia in the late 90s as well... And when I was a kid learning them I didn't need discounts because I just pirated the software... The reason they have such a huge user base is because it was always available for free that way and once I started to make money off it, I started paying for it.
It's hard switching to new software after being set in my ways for more than 20 years, but at this point I give up. This year I switched from Cinema 4D to Blender and it was the best decision. Now I'll buy Resolve and Nuke (at a fraction of the price, mind you) and I'll cancel Creative Cloud in 2023 when I feel confident in the new workflow.
I know the answer to this.
They still position their software to be learn first. This mean high schoolers of today. This puts their student version at reach till 10 years later after the university they would get a job and start paying cloud. Therefore appealing to them would shift their UX to unwanted areas from previous users.
Take me for example, I started in 1996 in high school with Adobe, the appeal needs to be play friendly.
I get that, **** I even like what they tried, minus quick file drive access . Here's where adobe fails....
They are OK with real legacy leaving them like, most X professionals on non-adobe products. Think shows using avid or resolve vs premiere, or nuke vs AE, or capture 1 vs LTR. They accept losing the top professional users at the high end of the industry as long as they appeal to the "US" of today. They don't care about the Mid tear professionals. This is where people usually make the jump to switch systems. Last 2 studios I was at had affinity to deal with lack of photoshop or AI with clients, while using nuke and resolve.
I'm so curious who it is that they're talking to?? I know dozens of people in the industry and everyone unanimously hates what Adobe is doing to the UX, stability and performance of their software.
Are they literally asking children in the street? TikTokers? That's the only reasonable explanation. Make Premiere Express for those people and for professionals (it's in the freaking name of the software) focus on stability, reliability and compatibility! That's all that professionals want!
If anyone at Adobe would care to actually talk to me, their customer, I could point them to 15 bugs right now that they don't care about fixing. All they care about is making it easy for TikTokers to understand.
Just yesterday I had to re-export 30 plates for the post company with a workaround since there's a bug while importing Arri Raw footage! Editing is my job and I have to embarrass myself when delivering a feature film because the software I'm working on is broken.
Joe Galligan commented
I've had plenty of strange export bugs with the new interface. I export to Media Encoder almost exclusively (even before the update) and that was always smooth. Now there is a long lag time when sending an export to ME, and the programs will freeze from time to time.
The new UI might be nice to some new users -- FCPX YouTube Creators who are jumping to Adobe -- but what has made Premiere so outstanding is that it was FCP 7+. A similar professional Final Cut interface with excellent up to date features.
The Adobe Creative Suite rebranding has been making things worse over the past few years.
It's absolutely unacceptable what's happening to you.
It's also sad that you're ignoring a huge issue just because there are bad people who are pointing it out.
There is nothing that can convince me that a clunky UI is a preferred way to go. Even if there are noobs who prefer it, you have a responsibility as a huge creative company to educate people who are not pros to learn to become ones. The answer is not dumbing down the software, it's teaching your user base.
I've been using Premiere and After Effects for 20 years and I depend on them. Is it that hard to understand that people will get passionate when you're threatening their livelihood by dumbing down and slowing down their work tools? And introducing numerous bugs in the process...
On top of that the prices went up which means either that you're losing customers or being greedy because what's absolutely sure is you're not investing into the software. It's as unoptimized for modern hardware and as buggy as 10 years ago.
Anssi Rautio commented
Please stop altering this software to better fit beginners and amateur youtubers. The "Pro" in the name should be there for a reason, otherwise this software is as doomed as FCP X.
John D Frey commented
the export screen locks up on me regularly, sometimes before I can even send it to media encoder, more often before it completes the job.
John Paulo Betita commented
Anyone experiencing while exporting a long file the screen would go gray and made me logout from my computer?
After roaming this forum and seeing some amazing threads. Such as Adobe admins telling us gems like: "Most users don’t have middle mouse buttons", when asked to make MM panning, you know, like all the other software. And this stack of comments;
One can only conclude this is just a farce to tell people there's an area to put ideas down. I don't know if it's executive decree, stubborn engineers, or a skeleton crew dev team, or mix of all three. The lack of UX handling in a program of this size, is absolutely mind numbing. But then again it's the same company that can't make their file viewer(bridge) load faster than a constipated turtle.
Franco Grillo commented
Saying this is a "conversation" is patronizing. In a real conversation, both parties listen. In this one, Adobe is basically giving us the middle finger and that's been your position from the very beginning ever since the April 2022 when you pushed out the workflow breaking interface changes.
Here's what Francis Crossman (Sr. Product Manager, Adobe DVA) said back in April 2022, "I'm sorry to hear you are having trouble with the new design. I get it, change is hard, and this is a big change... We will not be going back to the old design or giving that as an option, so let’s work together to get this new design working for everyone."
So how exactly are we, "working together?" Have IQ's dropped at Adobe? This is very much a, “like it or lump it” situation. This big game of creating a forum where people can offer their input, because Adobe values their customers, is total garbage. Adobe is too big and fat, and you just don’t care. Hey, I’m still using Premiere, Audition, Photoshop, Lightroom. I’m still paying my subscription. So what do you care? You’re just laughing at us.
There, I just wasted another 10 minutes.
Aaron DeWitt commented
"I'll restate that we have enough evidence through enough channels to know the new design is a great step forward for most of our base" This is a patently absurd statement. How do you square that with the face that this is one of, if not the most upvoted issues on THE PLACE where you tell users to submit feedback?
"It's not an unusual tactic, cutting off all communication because one rude person gave them an easy out. "
It was an excuse and a smoke screen. I was here during that period and saw nothing other than some people getting a little heated about the software they rely on for their livelihoods. Patrick merely used it as an excuse to deflect from the real issue and the fact he remains silent speaks volumes.
Editing a project in Premiere today rather than Resolve due to it being an existing client and me using a previous edit as the template. God its awful. 1 crash, and it's been inserting black substitute frames *at random* again. I could understand it if the footage was corrupt, but no, it just wants to mess up my day again.
Export screen is still awful.
Robert Beyer commented
Taking aside how clumsy and bulky it is for a moment. I could live with that if I had to (of course I'd scream and cry everytime I open it) but what I cannot live with are bugs. In plain sight. When setting the target bitrate I can go as precisely as the decimal places... when dragging the slider. Numerical inputs alwys jump to whole numbers, no matter if I use a comma or point as separator.
Sure, Adobe Team, try out new designs - I'm okay-ish with that - but a bug like this? I would consider this core functionality. This should always work, no matter how round the corners or how unnecessary big the different elements are.
John Myers commented
Honestly in the wake of all this user frustration and/or fleeing to Resolve you would think someone, anyone from Adobe could just deign to respond here. Just a wee bit of assurance that they aren't throwing all these concerns into the garbage because of a couple bad comments that should be moderated regardless. It's not an unusual tactic, cutting off all communication because one rude person gave them an easy out. But do they care how many users they may be losing because they can't be bothered to respond? And the avalanche of recent YouTube videos by professionals jumping ship to DaVinci Resolve, what is driving those people to the point of not just switching, but of wanting to publicly humiliate Adobe? I wonder?
Alex Mansour commented
I had enough of Adobe dragging it's feet to fix very basic things - not even this aweful UI issue - sat down to resolve, took maybe half hour and I was producing again - faster then PP namely due to the industry standard colour management built in.
On top of that it actually uses my hardware properly - editing 8K 265 feels like 1080 on PP even the stabilisation is better and only takes moments not minutes.
Minor issue atm is that you cant manipulate the resolve UI for portrait video editing like you can in PP - so I need to run a second screen.
Other then that - I think i'll be investing in studio to show my support for the best video editing software on the market
Andy Gilleand commented
As soon as Resolve allows me to preview my edit in HDR on my Windows PC, I expect to be making the switch. That's the one thing they don't have that I need yet.
This export screen and overall UI change is just the last in a long line of problems with Adobe's software that I have not been happy with. I think the issue is that Adobe has built all of its software on top of really old code, and hasn't bothered to do a complete rebuild of their app with clean code in a very long time. It's long overdue, but also needs to be done with a primary focus on professionals, not catering to amateurs. That's what Premiere Elements is for.
J. Grizzard commented
@Mike Dyson, 2023 isn't really any different from 2022, in any aspect I can find. Certainly the export screen and functionality hasn't changed at all, and it's still as sluggish to work with as it's always been (which I find amazing -- if they're going to be adding a -brand new- interface for something, couldn't they at least make it not feel like I'm having to click through molasses when I use it? More than anything else, that's -my- complaint about it).
The overall bugginess, crashing, and spectacular slowness of so many operations (none of which seems to have materially changed in 2023) really makes me ready to switch, though. I just really wish Resolve supported having markers on both clips and the sequence timeline itself (which I need for the work I do), because I'd be gone in a heartbeat if it did.
Karl Ricker commented
As far as I can tell not much has changed in the export screen or the create new project screen. They still take up your entire screen forcing you to move from corner to corner to get anything done. Still hate it.
It's quite clear it's not changing to anything better anytime soon. It's like the Premiere devs and AE devs don't even work for the same company. AE gets a bunch of great new useful features and UI enhancements. Yet Premiere struggles not to crash.
As soon as I finish my current projects I'll be also start migrating to another editing software. Everyone, just a tip: don't forget to export XMLs of your most important projects, so if you have to re-open them you will no longer need to subscribe again to Adobe in order to open them if you decide to abandon ship.