The new export screen is clumsy, bulky, and requires more clicking.
I used to be able to easily zip up and down the various settings just with a quick scroll of the mouse wheel. Now, I'm constantly clicking, clicking, clicking to open various tabs. Because the boxes are much bigger, far less information is being displayed on my screen. Please, is there some way I can go back to the friendlier older version??
first of all I wanted to thank everyone for making this a productive conversation over the last couple of days.
As several people responded to my comment about keeping the tone civilised, I need to dwell on that for a minute. Please hear me out, this is important to everyone on my crew and I hope it will be to you.
Saying that we shouldn't be surprised when things get heated is very problematic in my opinion. How do you expect a junior person on my team to respond to a technical question when it is combined with something that can easily be described as hate speech? How do you think we can actually come together on actual issues when there's already the assumption that we're a big faceless corporation, not even listening to our customers?
People on my team have received threats. I've been there over the years, it went as far as threatening my family. Can we just agree that's utterly unacceptable, and can we just agree that it starts with keeping the tone in check? I don't think it's too much to ask to assume that there's real people on the receiving end. And in our case, it's real people who I can vouch for have passion for pro video, often came from the edit bay to Adobe, and want to get everything right for as many people as we possibly can. Doesn't mean we don't make lots of mistakes, but explaining them or correcting them is a lot harder whenever we don't agree on some fundamentals such as treating each other with respect.
(for those of you who just entered this thread: I've deleted posts that I'd consider hostile and hateful. But I think you all know what I am referring to, its on display in a lot of other places).
Back to the issue at hand:
I'll restate that we have enough evidence through enough channels to know the new design is a great step forward for most of our base and even better for those getting started. Doesn't mean that either of you have to like it, I get your concerns. I do.
Lots of smaller issues that have been pointed out on this thread that I can totally see adding up to death by 1.000 cuts for some. We'll take a look at them, get work prioritised, and keep the ball rolling with future updates.
- please consider incorporating Media Encoder into your workflow. It does have the old interface and a lot of extra gems such as rendering in the background, real queueing and then some. It's a power house for power users.
- Staying behind for a while on 22.2 is certainly the right thing to do for everyone who's got more than some trouble with cosmetics and doesn't want to get Media Encoder in the mix. We'll work towards winning your trust on the new design
Thanks for your feedback. And thanks for listening.
Michael Sigmon commented
I'm glad to find out I am not the only one who has experienced the problem of an in/out getting lost on the trip to AME. Please fix this! ty!
Michael Sigmon commented
Patrick, thank you for the appeal to kindness and civility. I hope it makes/has made an impression. I am shocked and saddened that people could be so vicious about something like this... but I guess I shouldn't be surprised any longer.
As for the new interface, I'm fine with it so far. Like all things that are new, it takes getting used to. Only after I've had plenty of time to really work with it, would I dare to publicly venture any strong opinions/observations about it.
I know that there's really smart and experienced people behind these changes. If you're working at Adobe, by definition you care about the users and you know what you're doing. I wish more people would learn that any thought that begins with something of the nature of, "why are you such an idiot?" is virtually 100% guaranteed to be both misguided and cruel.
If only we lived in a world where people weren't in a mad dash to form very strong opinions and then stridently condemn everyone else who doesn't share them... a boy can dream
"Kindness makes you the most beautiful person in the world, no matter what you look like."
Davide Bonaldo commented
...and now the export range of the timeline default itself at every new timeline to "entire source"
just another thing to check before export, adding occasions to make a mistake and lose time:
why would someone prefer "entire source" over "source in/out" if just made that selection?
it really seem to me that who's making this changes never used the software, never had to work with it, is just assuming things without thinking who's gonna cope with the result.
Anna Vershinina commented
The new one just ain't it. Constantly changing where it's outputting to, making me lose all my files. I got excited at the idea of adding my own formats in the side tab but even that is for one sequence at a time only, and is a huge waste of time
This is not the request of a small group of customers who use a software. This is the demand of an overwhelming group of SUBSCRIBERS to a paying expensive PROFESSIONAL service. Fix it ASAP or let us know if there is no plans to do it so we can decide to stop paying Adobe. Thanks.
Rob Eggleston commented
Having to click 'Replace' three times in three different windows when overwriting a file is pretty bad...
Scott Wild commented
Agreed, it's trash. Fix it, please. Give us the old one, but better. This was a step in the wrong direction.
Mike Dyson commented
So, we're now at nearly 300 comments about this issue with it being the most commented issue in the premiere pro user voice, a LOT of individuals are posting, yet there has been no further interaction with Adobe. If it's a case that they are chasing content creators as opposed to professional editors for this product then at least be honest about it...
As others have requested of Patrick, I'd like to have some sort of breakdown of who these users and channels who apparently have received this positively are? As far as I can tell and with all evidence of EVERYONE I have spoken to about this change have nothing but negative things to say...
Ultimately this is much worse for us professionals who use the export process multiple times a day and I still find the UI design laughable... Please just admit this was a mistake and sort it out...
Pawel Achtelik commented
Please change the new export window! As an editor, I struggle every time I open it. It's much faster to change settings in Media Encoder instead of doing it in Premiere Pro. It doesn't seem "Pro" at all. Thanks!
Benjamin Winter commented
Patrick et al,
I wonder if your test base accurately represented the professional users who need to export iterations to send out for review to clients and agencies. The new export window seems woefully ill-equipped for that, and the filesystem naming snafu seems like a pretty obvious piece of evidence that Adobe wasn't thinking about us.
For people who have to access this export process dozens of times a day to export versions that are only slightly different, we need a compact window with everything in the center of the screen and close together. Basically, how it was before. Surely you can understand how we don't need a giant window to watch our masterpiece again that we've already seen a million times. Surely you can understand how a window that takes up the entire screen with a giant preview monitor and buttons on either side seems bizarrely out of touch to us and a total miss?
This new window seems designed for the users who edit and then export once—i.e., YouTubers, and the rest of us are feeling a bit left out.
Yes but frankly Vegas is about at that level. It's always been the domain of YouTubers until they realised Resolve was free.
Robert Keuler commented
It seems Premiere isn't the only one looking at satisfying "Social Media" folks.
I just upgraded to Ver 19 and this is the ad I received. (see image)
Et Tu, Magix?
Paul Roper commented
I also agree, Andrew and Scott. If this is indicative of the direction Adobe is heading (forget the pros, let's focus on YouTubers!) then Resolve might be the way forward for me, having used Premiere ever since Apple expressed its hatred for the pro community when it replaced Macromedia FCP in 2011 with iMovie (FCP X or whatever they called it).
Paul Roper commented
"I'll restate that we have enough evidence through enough channels to know the new design is a great step forward for most of our base and even better for those getting started."
I find that very hard to believe, if you have a quick scroll through not just the comments in this thread, but the many, many others in this forum also complaining about this awful downgrade, you'll see that it is universally hated. I'd be interested to see some real evidence of anyone actually liking this dreadful abomination. Again - the old interface worked perfectly, for everyone. The new one might - at a stretch - possibly be deemed "just about acceptable" by brand new users, who have never experienced the sheer simplicity of the previous, intuitive, lovely interface.
Just a few of the many, many examples of people being sufficiently motivated to put their hatred of this thing into words:
Scott Wild commented
Agreed, Andrew. Time for a change. You'd think they'd do all their experimenting with Premiere Elements, and not Premiere Pro. I guess internally, they don't view it as Pro software either. Just something to play with.
Andrew Chandler commented
As Adobe shifts its efforts to what Patrick is describing the professional community will seek other NLE products to replace Premiere.
Looking at other options for the video team this year. First time in decades.
Pierre Louis Beranek commented
Well said John! Bottom line is the Pr team cares more about feeding their egos and dumping resources into their little pet projects to 'improve' Pr than their user base and providing us with what actually matters most to us. It's sad and pathetic behaviour on a corporate level. I'm glad to see so many people calling them out on their sh*t. Maybe they'll finally start listening and stop screwing around live they so blatantly did on the last major release. Even their beta program seems to be for nothing. When I point out issues or bugs, it's almost always met with silence, or even worse, the response 'that's not a bug, we programed it that way on purpose'. For all the money Adobe is worth, they're going bankrupt in the department of empathy and care for its users.
John D Frey commented
Based on your comments: we get it. we’re old and your new users are more important.
But understand you have broken your own ecosystem. I in fact do use media encoder (and have since it was first introduced) and because of other fixes unrelated to this one ME isn’t working either. So my current workflow is to pre-render clips with AE and then bounce to premiere for small tweaks creating extra render time. The whole point in using Adobe is because I can create an illustration in IL, pull the separate layers into AE, take that AE plate to Premiere for titles and editing then export through ME. This isn’t a support issue where the old guy that doesn’t know anything is afraid of the new software.
This kind of round trip used to be no big deal. Now it’s not for several reasons. Some of those reasons are bugs (M1 rendering has been broken for six months or more requiring third party codecs and other workarounds) others are features that slow down the workflow or make it less efficient (media encoder takes much longer to initialize from premiere and often fails when coming from After Effects) or it’s an issue with your process ie. upgrades “forget” settings, plugins, etc. requiring massive amounts of downtime to reinstall or roll back.
Adobe is worth hundreds of billions of dollars. I know you can fix this, so what I TRUST is that you are making these choices on purpose.
So from the old guy that’s afraid of new software I would merely state; Premiere isn’t Snapchat. It’s a professional tool. If your elements products, mobile apps and other forays into finding a new audience hasn’t been successful in the market, what makes you believe that alienating your user base in favor of an elusive new user is going to be successful?
Derek Dowsett commented
Can you include a preference to set the export setting to what they were before 22.5.0? I also don't like the new media import either.
I'll try to roll back to the prior version and keep working from there. Thank you for your help on this project.
Ryan Dorland commented
Hey Patrick, I appreciate the response - but like many users - I have not been able to find a positive response to this new UX design. I have auto updates disabled, but was alarmed when I turned on PP and found it had updated itself. I was having to relearn a program in the middle of 30 deliverables today. That upset me enough to bring me to the forum and social media.
As a pro, using premiere for 20 years, we want a compact design with all the relevant information at the ready for us to either confirm or adjust everything is set at the right values. Sometimes presets are great but sometimes not.
Everything is hidden now which could lead to parameters being missed and adds additional mouse clicks and distance.
The panel is huge, way too big. We don’t need to move our mouse over an area that large to adjust all these settings. And I never use the preview window to look at what I’m rendering. I just want the settings.
Trust. A lot of us have years of trust built with the settings and layout the way we know it. It seemed like overnight, that all came to a crashing end. I can’t confidently say all is good unless I open up every tab to see what is going on underneath the hood.
Now you mention using Media encoder. I did that - Infact I had a 28 file batch export which took way longer to export to media encoder than previous versions. It felt like it was trying to process more things before the file showed up in media encoder.
Lastly, while I applaud your effort to improve the experience for all, and have success for newbies - I can’t help but feel that those of us who’ve been using this program for two decades feel slighted. Not saying that was your intention - but it definitely came across that way - and while I can appreciate you and your team have received considerable heat over this issue - I would argue that there is enough evidence in this forum that maybe finding more common ground than staying the course would make a lot of us feel better about tomorrow.