Import of mp4-files: only audio-part is imported
I can't import mp4-files on my brandnew HP Workstation Z8 G4 in Adobe Premiere 22. Only the audio-part is imported. Same with Premiere 15. Only with Premiere 14.9 (2020) mp4-import works as it should. Adobe support couldn't help till now. New installation of Windows and CC didn't help. Has anybody any suggestions?
Antoine Autokroma.com (Independent Developer of AfterCodecs, BRAW Studio, PlumePack, Influx) commented
Could you share the files that don't import correctly ? You can contact us here https://www.autokroma.com/contact
It might be a bug, or a codec not supported