Premiere Pro CC 2022 - Video Preview Crash
I've been using this new version of Premiere Pro for a couple of days and it seems to have a lot of bugs, at least on my computer. I already reinstalled, cleared the preferences, installed an older version and even so the software crashes and simply don't play the preview video. The button stucks and won't play the timeline, I can save the project when that happens, but every time I'm working on some project, old or new, after 20/30 minutes the playback stucks.
I'm also having this problem on the export options, and when rendering on Media Enconder 2022, sometimes it crashes after 90% of the render. Please help us! I'm not the only one with this problem.
I'm on a brand new computer, the system details are below:
- Dell Latitude 5420
- Windows 10 Enterprise
- 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 1.80 GHz
- 16Gb RAM
- 64 bits operational system
- Video adapters: Intel Iris Xe Graphics 188.8.131.5249
Matheus Lucena Spindola commented
I've sent you an e-mail like you asked. Please let me know if you received.
Thanks for your help
Jason S (Adobe) commented
Hi, Matheus. Sorry for the inconvenience. If you could create a dump file (instructions below) once you've gotten into the state where we're not responding, zip it up, upload it somewhere accessible, and then e-mail me the URL (at email@example.com) I can investigate why we're hanging. Thanks!